UPS delivering big LCD Monitor to me... if package arrives damage, what should i do?

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Phokus

Phokus

Lifer
Nov 20, 1999
22,994
779
126
I posted a question about an LCD Monitor that costco is delivering via UPS to me a while ago.

http://forums.anandtech.com/me...id=38&threadid=2054111

It'll arrive in a few days. In case worst comes to worst and the box arrives damaged and it's probable that the monitor was damaged, i can just refuse to accept it and have them ship it back to costco, right? And then costco would have to eat the return fee and give me a refund or send me another monitor? Or if they don't give me a refund, i can show to the credit card company that they didn't ship and have the charges cancelled, right? What should i do just in case the worst happens?

thanks!
 
L

Looney

Lifer
Jun 13, 2000
21,938
5
0
No idea (and who knows, maybe they'll blacklist you if you do). But you can just return it to your nearest Costco as well. Shipping is free anyways.
 
Phokus

Phokus

Lifer
Nov 20, 1999
22,994
779
126
Originally posted by: dartworth
Why worry about something that hasn't happen and probably won't happen...
Click to expand...

Well... UPS kinda has a reputation of treating packages like crap so i want to prepare myself just in case...
 
dartworth

dartworth

Lifer
Jul 29, 2001
15,200
10
81
Originally posted by: Phokus
Originally posted by: dartworth
Why worry about something that hasn't happen and probably won't happen...
Click to expand...

Well... UPS kinda has a reputation of treating packages like crap so i want to prepare myself just in case...
Click to expand...



What...because a few n00bs post about a damaged package on this forum...?

Come on dude. I can't even imagine how many packages UPS ships a day. I ship more packages via UPS in a month than most users around here ship in a year, and I've never had a problem.

So don't worry about the UPS "reputation" around here... just a bunch of hype
 
H

happyhelper

Senior member
Feb 20, 2002
344
0
0


I'd accept it, and record the whole thing on video, accepting the damaged box, opening the damaged box, and attempting to use the LCD (if it's not obviously damaged, but if it's obviously damaged, just take it to costco, with your video, just in case).
 
P

Pepsi90919

Lifer
Oct 9, 1999
25,162
1
81
Originally posted by: dartworth
Originally posted by: Phokus
Originally posted by: dartworth
Why worry about something that hasn't happen and probably won't happen...
Click to expand...

Well... UPS kinda has a reputation of treating packages like crap so i want to prepare myself just in case...
Click to expand...



What...because a few n00bs post about a damaged package on this forum...?

Come on dude. I can't even imagine how many packages UPS ships a day. I ship more packages via UPS in a month than most users around here ship in a year, and I've never had a problem.

So don't worry about the UPS "reputation" around here... just a bunch of hype
Click to expand...

confirmed. i deal with UPS package and freight on a daily basis, and if something arrives damaged, it's almost always because the monkey that shipped it didn't package it correctly.
 
TallBill

TallBill

Lifer
Apr 29, 2001
46,017
62
91
Originally posted by: happyhelper


I'd accept it, and record the whole thing on video, accepting the damaged box, opening the damaged box, and attempting to use the LCD (if it's not obviously damaged, but if it's obviously damaged, just take it to costco, with your video, just in case).
Click to expand...

You are insane, k thx bye.
 
S

Shortcut

Golden Member
Jul 24, 2003
1,107
0
0
like others have said, if it looks damaged, REFUSE DELIVERY. UPS will send it back to the vendor, and it'll be on the vendor to deal with the problem.
 
M

Mr Pickles

Diamond Member
Feb 24, 2006
4,103
1
0
Originally posted by: John
Originally posted by: MyStupidMouth
Your slow.
Click to expand...

You're

OP - refuse it if it's damaged.
Click to expand...

I ship a lot of things to other offices, PCs and whatnot. The best way to handle it is to accept the shipping and dispute it with them at a later date. If the package is worth quite a bit of money then they might actually bring someone out to take pics of the box and the item as all shipping companies have insurance for things like that.

The only time you would not want to sign for a box would be if the number of packages received does not match the number that should have been delivered at once or if the package is not yours.
 
Aikouka

Aikouka

Lifer
Nov 27, 2001
30,383
912
126
Bah, with all this crap advice of "refusing it", you're going to make the OP refuse the package if it has a small dent in the box :roll:. Just take it, if the item is ruined, you can go through UPS claims and they're pretty cool about it.

Out of all of my UPS packages, I've only ever had one come through in bad condition. It looks like someone played water polo with my box. There was nothing electronic in the box though, so it was alright, but I still reported it to UPS. I've had dinged boxes, but LCDs and such are usually packed pretty well, so I've never had a dud LCD come through (and I've bought numerous LCDs and had them delivered via UPS).
 
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