I recently ordered a $50 item from a store in America and it was shipped promptly by UPS to my home in Canada, for a $15 shipping fee. So far so good.
Today I come home to a notice on my door that says they made a delivery attempt, and want $42.77 for a "Brokerage C.O.D." I look online and apparently this is a common thing for UPS. They ship things for an apparently reasonable price, and then when the package gets there, they demand a lot more money. Most people just give in because they're holding your package hostage. The fee isn't duty; the item is made in America. The fee isn't tax; else it would have said so, and tax doesn't add up to almost 100% the cost of the item. As far as I can tell, the fee is just pure BS that UPS charges because they think they can get away with it.
Maybe, just maybe this would be acceptable if either the store or UPS made it clear to me BEFORE I ordered, what I would be charged, but I had no idea about this. I paid $15 for shipping, I expect that shipping fee to include all the money it takes to get the package from the vendor to me. I am seriously shocked that they are doing this. This situation is no different from me going into a local store, handing my money over to buy something, the clerk putting it into a bag, and then asking me for more money before giving me either the product or my money back. It's daylight robbery.
I don't have a lot of time for this right now but I'm going to hopefully get in contact with UPS, as well as the vendor and see what we can work out. I'd hate to trouble the vendor because their service was pretty quick, but there is no way I'm going to hand over my money for this. I've shipped from the US and the UK before, and never had to pay any bogus fees like this, but then again I've never used UPS to ship. I'm wondering if the vendor is even aware that their Canadian customers are getting screwed.
If anyone has any thoughts on this, please comment!
Today I come home to a notice on my door that says they made a delivery attempt, and want $42.77 for a "Brokerage C.O.D." I look online and apparently this is a common thing for UPS. They ship things for an apparently reasonable price, and then when the package gets there, they demand a lot more money. Most people just give in because they're holding your package hostage. The fee isn't duty; the item is made in America. The fee isn't tax; else it would have said so, and tax doesn't add up to almost 100% the cost of the item. As far as I can tell, the fee is just pure BS that UPS charges because they think they can get away with it.
Maybe, just maybe this would be acceptable if either the store or UPS made it clear to me BEFORE I ordered, what I would be charged, but I had no idea about this. I paid $15 for shipping, I expect that shipping fee to include all the money it takes to get the package from the vendor to me. I am seriously shocked that they are doing this. This situation is no different from me going into a local store, handing my money over to buy something, the clerk putting it into a bag, and then asking me for more money before giving me either the product or my money back. It's daylight robbery.
I don't have a lot of time for this right now but I'm going to hopefully get in contact with UPS, as well as the vendor and see what we can work out. I'd hate to trouble the vendor because their service was pretty quick, but there is no way I'm going to hand over my money for this. I've shipped from the US and the UK before, and never had to pay any bogus fees like this, but then again I've never used UPS to ship. I'm wondering if the vendor is even aware that their Canadian customers are getting screwed.
If anyone has any thoughts on this, please comment!
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