- Jan 15, 2001
- 15,069
- 94
- 91
Ok, not quite, but I think they did a little. This is a bit of an unfortunate situation that isn't really UPS's fault, but I would argue that they could have helped a lot more than they did. I'm normally pretty calm, but I'm so pissed off right now my hands are shaking.
I ordered something on Thursday from a distributor (Digikey if anyone cares). They did their part and got it out on time for overnight delivery. Note: I didn't pay for Saturday deliver because it was Thursday and the box should have arrived on Friday. Anyway, the box made it to Commerce City, the main hub in Colorado, on Friday morning. It's supposed to go to the Loveland facility next, but it was delayed because of flooding on the interstate.
Because I didn't pay for Saturday delivery, they aren't moving it until Monday. I paid $450 to have this box delivered overnight and they're screwing me because I didn't pay the $15 Saturday delivery fee. This is literally an enormous problem that is going to potentially cost me thousands, if not tens of thousands, of dollars because I absolutely had to have the box yesterday. I asked if I could drive to Commerce City and get the box myself, but the agent on the phone said no. I wanted to go fucking nuts on her like the guy in the customer service thread, but it obviously wouldn't do any good and I'm not that kind of person anyway, so I said thanks and hung up.
I don't see why they wouldn't deliver the box today considering they were delayed yesterday and the box was scheduled for next day delivery. It seems to me that they should have either given me the opportunity to pay the additional fee or simply taken one for the team and delivered it today. I spend many thousands of dollars per month shipping boxes via UPS and they're about to lose all of my business over $15. I explained this to the person on the phone, but she didn't seem to care. I didn't expect her to if I'm being honest, but I desperately needed that box today, so it was worth a shot.
I'm supposed to be on a plane to Texas tomorrow with the contents of that box soldered onto a board I designed. My client has customers arriving on Monday afternoon to meet with him and me for a demo. I've never been in this situation and I have no idea what can be done, but it seems as though I'm royally fucked. By extension, my client is also fucked because this transaction represents $12 million per month of potential revenue loss if they are deterred by this delay.
I'm borderline panicking, but what good does that do? None, and I know that, but I'm literally out of options as far as I can tell. The box is less than 70 miles from me right now, which is why this is so frustrating. FUCK.
================
Update: My client bought the critical component and flew it to me this afternoon. All is well thankfully. I definitely learned something today. Thanks for the help everyone. A special thanks to Jesusthewererabbit for proposing the solution that solved the problem.
I ordered something on Thursday from a distributor (Digikey if anyone cares). They did their part and got it out on time for overnight delivery. Note: I didn't pay for Saturday deliver because it was Thursday and the box should have arrived on Friday. Anyway, the box made it to Commerce City, the main hub in Colorado, on Friday morning. It's supposed to go to the Loveland facility next, but it was delayed because of flooding on the interstate.
Code:
Commerce City, CO, United States
09/13/2013 8:30 A.M. Adverse weather conditions.
09/13/2013 4:11 A.M. Arrival Scan
Louisville, KY, United States
09/13/2013 3:31 A.M. Departure Scan
Louisville, KY, United States
09/12/2013 11:54 P.M. Arrival Scan
Thief River Falls, MN, United States
09/12/2013 10:36 P.M. Departure Scan
09/12/2013 9:31 P.M. Origin Scan
Because I didn't pay for Saturday delivery, they aren't moving it until Monday. I paid $450 to have this box delivered overnight and they're screwing me because I didn't pay the $15 Saturday delivery fee. This is literally an enormous problem that is going to potentially cost me thousands, if not tens of thousands, of dollars because I absolutely had to have the box yesterday. I asked if I could drive to Commerce City and get the box myself, but the agent on the phone said no. I wanted to go fucking nuts on her like the guy in the customer service thread, but it obviously wouldn't do any good and I'm not that kind of person anyway, so I said thanks and hung up.
I don't see why they wouldn't deliver the box today considering they were delayed yesterday and the box was scheduled for next day delivery. It seems to me that they should have either given me the opportunity to pay the additional fee or simply taken one for the team and delivered it today. I spend many thousands of dollars per month shipping boxes via UPS and they're about to lose all of my business over $15. I explained this to the person on the phone, but she didn't seem to care. I didn't expect her to if I'm being honest, but I desperately needed that box today, so it was worth a shot.
I'm supposed to be on a plane to Texas tomorrow with the contents of that box soldered onto a board I designed. My client has customers arriving on Monday afternoon to meet with him and me for a demo. I've never been in this situation and I have no idea what can be done, but it seems as though I'm royally fucked. By extension, my client is also fucked because this transaction represents $12 million per month of potential revenue loss if they are deterred by this delay.
I'm borderline panicking, but what good does that do? None, and I know that, but I'm literally out of options as far as I can tell. The box is less than 70 miles from me right now, which is why this is so frustrating. FUCK.
================
Update: My client bought the critical component and flew it to me this afternoon. All is well thankfully. I definitely learned something today. Thanks for the help everyone. A special thanks to Jesusthewererabbit for proposing the solution that solved the problem.
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