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Updated: I think I just threw up in my mouth a little

A

acemcmac

Lifer
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...

Updated:

after multiple exchanges-
I have credited your account for the no-show charge that you were billed
for. If I can be of further assistance please feel free to contact me.
Have a Happy New Year!
Click to expand...

WOW. I was not expecting that. These guys just got a lifetime customer.
 
Originally posted by: acemcmac
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...
Click to expand...

You didn't write down the cancellaton number? 😕
 
Already did. 1800 Hilton told me where to put it, that I never canceled and that there were only 4 people with my EXACT NAME staying that night, leading me to believe that mabye they canceled the wrong guy. They told me they filed a complaint for me with the hilton in question and that they'd get back to me in 3 days or sooner- if not, call back and the charge will be reversed.
 
Originally posted by: tfinch2
Originally posted by: acemcmac
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...
Click to expand...

You didn't write down the cancellaton number? 😕
Click to expand...

Do you write down every number a CSR gives you on a daily basis? I get a hundred of them and they just end up on sticky notes I never need.
 
Originally posted by: acemcmac
Originally posted by: tfinch2

You didn't write down the cancellaton number? 😕
Click to expand...

Do you write down every number a CSR gives you on a daily basis? I get a hundred of them and they just end up on sticky notes I never need.
Click to expand...

Till now! 😉

 
Originally posted by: acemcmac
Originally posted by: tfinch2
Originally posted by: acemcmac
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...
Click to expand...

You didn't write down the cancellaton number? 😕
Click to expand...

Do you write down every number a CSR gives you on a daily basis? I get a hundred of them and they just end up on sticky notes I never need
Click to expand...

owned.
 
Originally posted by: MikeyIs4Dcats
Originally posted by: acemcmac
Originally posted by: tfinch2
Originally posted by: acemcmac
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...
Click to expand...

You didn't write down the cancellaton number? 😕
Click to expand...

Do you write down every number a CSR gives you on a daily basis? I get a hundred of them and they just end up on sticky notes I never need
Click to expand...

owned.
Click to expand...

no kidding 🙁
 
Originally posted by: acemcmac

WOW. I was not expecting that. These guys just got a lifetime customer.
Click to expand...

Lifetime customer after making something right that shouldn't have happened in the first place? You're pretty easy to impress. 😉
 
Originally posted by: acemcmac
Originally posted by: tfinch2
Originally posted by: acemcmac
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...
Click to expand...

You didn't write down the cancellaton number? 😕
Click to expand...

Do you write down every number a CSR gives you on a daily basis? I get a hundred of them and they just end up on sticky notes I never need.
Click to expand...

I do. I just email myself the confirmation numbers now, and with the storage of gmail, it's easy. If i'm not at a computer, i write it down, and then email myself later.
 
Originally posted by: bernse
Originally posted by: acemcmac

WOW. I was not expecting that. These guys just got a lifetime customer.
Click to expand...

Lifetime customer after making something right that shouldn't have happened in the first place? You're pretty easy to impress. 😉
Click to expand...

yes I am. I figured I was fvcked for sure, and they could have fvcked me but didn't. That makes me happy.
 
Originally posted by: acemcmac
Originally posted by: tfinch2
Originally posted by: acemcmac
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...
Click to expand...

You didn't write down the cancellaton number? 😕
Click to expand...

Do you write down every number a CSR gives you on a daily basis? I get a hundred of them and they just end up on sticky notes I never need.
Click to expand...

If I was cancelling a $300 stay at a hotel I would write it down.
 
Originally posted by: tfinch2
Originally posted by: acemcmac
Originally posted by: tfinch2
Originally posted by: acemcmac
As if I'm not stressed enough, now I look at my credit card statement and.... gee.... 300$ higher than I was expecting....

here's the culprit.... Hilton No-Show...

GFG Hilton. I made reservations at the end of April, canceled in August and somehow you guys missed it? I just wish I actually had email from before september or I might actually have a cancelation number to prove you otherwise....

I wonder if I have any chance of convincing them to reverse it... after all... there were only 4 people with my EXACT NAME staying at that hotel that night. Mabye they canceled the wrong guy? I've known for months that I couldn't go on this...
Click to expand...

You didn't write down the cancellaton number? 😕
Click to expand...

Do you write down every number a CSR gives you on a daily basis? I get a hundred of them and they just end up on sticky notes I never need.
Click to expand...

If I was cancelling a $300 stay at a hotel I would write it down.
Click to expand...


I don't. I don't write down crap, even when I know I should. I'd probably just lose what I wrote anyway.

<---disorganized.
 
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