<<UPDATED 4-23-03!!!>> Broadband pricing scams?

DurocShark

Lifer
Apr 18, 2001
15,708
5
56
Got this e-mail from Senator Barbara Boxer. When I had Comcast @ Home I had to pay $10 extra a month because I didn't have cable TV as well:

Dear Friend:

I wanted to let you know about a letter I recently sent to
Federal Communications Commission (FCC) Chairman Michael
Powell. Increasingly, cable companies are raising rates for
broadband service for customers who do not sign up for both
broadband and cable television service. I have asked the FCC
to investigate whether some cable companies are bundling
broadband and cable service in a way that punishes consumers
for not having both services.

It appears that companies are using their leverage as the only
provider of broadband Internet access to force customers to buy
cable television service in order to avoid a rate increase. In
some cases, the increase is as much as 33 percent. There are
also concerns that phone companies may be using similar pricing
schemes on their DSL broadband services to discourage customers
from signing up for competing local voice service carriers.

In my letter, I have called on Chairman Powell and the FCC to
protect consumers from these monopolistic practices. If you
are interested in the details of my letter, please let me know
by replying to this email with "FCC letter" in the subject
line. If you have questions or comments, I invite you to email
me through my website by using this link:
http://boxer.senate.gov/contact/webform.cfm

Sincerely,

Barbara Boxer
United States Senator

-------------------------------
UPDATE--- Actual letter from Barbara Boxer to the FCC Chairman:

The Honorable Michael Powell
Chairman, Federal Communications Commission
445 12th Street, N.W.
Washington, D.C. 20554

Dear Mr. Chairman:

I have received communications from a number of constituents
regarding monopolistic broadband practices. An article that
appeared recently in the Marin Independent Journal titled
"Comcast move irks patrons" describes the problem well. The
paper reports that Comcast is raising broadband cable rates
from $43 to $57 for those customers who do not sign up for both
Comcast broadband service and Comcast cable tv service.

I believe that the FCC should investigate whether this is an
unlawful tying arrangement. It appears that Comcast is using
its leverage as the only provider of broadband Internet access
in Marin to force customers to buy cable television service in
order to avoid a 33% rate increase. Leveraging a cable modem
monopoly in multiple markets could constitute a troubling
threat to the burgeoning competition for cable TV service from
satellite providers. There are also concerns that incumbent
phone companies are using similar pricing schemes on their DSL
broadband services to discourage their customers from signing
up for competing local voice service carriers.

Comcast does not justify the rate increase as based on
increased costs, but rather it acknowledges that the rate
increase is essentially a penalty designed to get customers to
take cable TV service. In a truly competitive market, firms
cannot get away with imposing penalties on customers who do not
buy that firm's full product line.

The article points to two California residents who want to
receive their video service through satellite and their
broadband service through Comcast. They feel that they should
not have to pay extra for cable broadband in order to exercise
their right as consumers to choose a Comcast competitor for
their television video service. I agree with them and would
like to know where you and your fellow Commissioners stand.

You have voted against regulating broadband for the benefit of
consumers. You have also testified on various occasions that
the modern communications infrastructure would be best
self-regulated through free-market "intermodal competition" -
competition between cable, phone, satellite, and wireless
broadband providers. I agree that intermodal competition would
improve conditions for consumers, but it is not yet a reality
in my state.

A recent report by the California Public Utilities Commission
shows that 18% of California cities only have cable modem
service, while 34% only have DSL service. That means that more
than half of California cities are at the mercy of broadband
providers who are the only service provider in those cities and
can use that market position to force other services on
consumers or price gouge. I will work with you to encourage
the deployment of more broadband delivery services such as
wi-fi, 3G cellular services, and satellite. But until
intermodal competition is a reality in every city in
California, I expect you and state regulators to protect
consumers from broadband monopolists.

I hope we can work together to ensure that broadband providers
treat consumers fairly. Thank you for your attention to this
important issue.

Sincerely,

Barbara Boxer
United States Senator

Cc: Commissioners Abernathy, Copps, Adelstein, and Martin
 

human2k

Diamond Member
Jun 21, 2001
3,563
0
0
I'm in the same boat, ever since Comcast took over At&t broadband, they sent me several letters informing me of a price hike from $45.95 to $56.99:Q. Fvck that sh!t, I'm not gonna pay $11 more for the same service I've been using for over 2 years now. So I ditched cable and am a happy yahoo DSLer.:D



Cheers.:beer:


btw...all my buddies who were on cable switched over to DSL too, you should too its better over here.:p
 

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
same boat here...yeah...we are going to raise your internet from 45 to 67...but if you want cable too then its only 75 for both...wth? basic cable is $37...they are scamming big time
 

wyvrn

Lifer
Feb 15, 2000
10,074
0
0
I haven't gotten one of those letters from Comcast. I really hope I don't either because I can't get DSL at my house. Verizon doesn't want to lay new cable, and what's out here is looped too many times to support DSL even though the CO is well within distance. If comcast goes up on their rates, I'll be headed back to dialup :(
 

SuperTool

Lifer
Jan 25, 2000
14,000
2
0
I knew Boxer was good for something.
It's a known fact that Comcast/ATTBI do that. It's 42 for cable modem if you get their basic cable, and 57 if you don't.
Of course, I doubt Powell will do anything about it. He is too busy going after "indescency." But you can always hope that Republicans will make some time in their busy schedule of pandering to the religious right and corporate interest to do something for average consumers who get screwed by this monopolistic and anti-competitive behaviour.
 

NutBucket

Lifer
Aug 30, 2000
27,119
613
126
Its crap like this that makes me hate cable companies. I'll glady pay for DSL and DirecTV instead of supporting cable companies and these crappy business practices.
 

LikeLinus

Lifer
Jul 25, 2001
11,518
670
126
I'm in the same boat.

Comcast sends me letters uping my rates from 53$ to 57$ saying that If i get cable, they will take me back to $53.

It's REALLY unfortunate that Comcast is doing this sh!t to customers, I'm really sick of them

We used to have Excite at home, it was on $39.99 (i've had cable for over 3 years now) and they were a great company, never any problems. Well it was run through the local cable company called Intermedia. Intermedia reduced the rates to $29.99 for about a year or year and half before comcast took over and came in and rasied all our rates in Nashville to freaking $50 a month.

This past Nov I had some serious problems with Comcast (huge ping loss and dropping connection). It happend around Nov 15 ------the exact date that Xbox hit. I was told many many lies from comcast. After 2 1/2 months of bitch, they finally got their stuff together.

On top of that I found out they had been charging me for a modem for 8 months even though I own my own modem for the past 2 years.

WONDERFUL company. I despise Comcast. But BellSouth hasn't run DSL up to my place yet. It's available about 1-2 miles away, but not in my neighborhood. The second it comes available, is the 2nd I'm calling up Comcast and telling them to go F themselves :)
 

SuperTool

Lifer
Jan 25, 2000
14,000
2
0
Comcast is retarded.
I move to my new place, and they call me to make sure the reconnect went through. I say, yep, great.
Then I come home, and the connection is dead. Turns out the morons killed my account in the new place and activated it back at the old place. They said they thought I moved from new place to the old. I guess the new account being 1 week old and the old one being 1+ year old didn't tip them off. So I had to go through reactivation again.
And the morons said they would reconnect me at the new place for free if I transferred, but billed be for 50 bucks installation fee. And then some retard calls me and asks me if I want to upgrade to digital cable. First of all he wanted to upgrade my account at the old place. Then when I asked him how much it's going to be, and he said 5 bucks more than what I am paying now for the first 3 months, but wouldn't give me a straight answer about what it would cost after that. It was always in relative terms, like it's going to be $25 more than what I would be paying if I had some other service, but he never gave me an absolute price breakdown for each service. So I told him to get his facts straight and hung up on him.
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
Things like this make me glad that ATTBI wasn't available at my place last year and had to get 768/128 DSL from SBC. $29.99/month, and Ive only had like 2 outages in the past year.

I can't comment on SBC's customer service, due to the fact that I've never had to call them about any problems. :beer::D
 

Amused

Elite Member
Apr 14, 2001
57,064
18,444
146
Like OH MAH GAWD! Let's get McDonalds?, too! If you buy only a burger, without fries and a Coke?, you pay a premium. I want the Happy Meal price?, dammit!

Unfair!

Unfair!!

I'm entitled to do business with anyone and everyone on MY terms only! Their freedom be DAMNED!!

I'm entitled!!!

I'm entitled!!

Unfair!!

Unfair!!

rolleye.gif


Folks, that's how they price it to add incentive to buy their other products. It's a common practice across industries. If you don't like it, don't use their product. Broadband, and internet access is a LUXURY. You are not entitled to it, much less entitled to it on your terms.
 

Zugzwang152

Lifer
Oct 30, 2001
12,134
1
0
Originally posted by: Amused
Like OH MAH GAWD! Let's get McDonalds?, too! If you buy only a burger, without fries and a Coke?, you pay a premium. I want the Happy Meal price?, dammit!

Unfair!

Unfair!!

I'm entitled to do business with anyone and everyone on MY terms only! Their freedom be DAMNED!!

I'm entitled!!!

I'm entitled!!

Unfair!!

Unfair!!

rolleye.gif


Folks, that's how they price it to add incentive to buy their other products. It's a common practice across industries. If you don't like it, don't use their product. Broadband, and internet access is a LUXERY. You are not entitled to it, much less entitled to it on your terms.

they should have added a discount to the internet price if you bought both, rather than a penalty if you didn't. theres a slight but very important difference imo.
 

ViRGE

Elite Member, Moderator Emeritus
Oct 9, 1999
31,516
167
106
Originally posted by: Amused
Like OH MAH GAWD! Let's get McDonalds?, too! If you buy only a burger, without fries and a Coke?, you pay a premium. I want the Happy Meal price?, dammit!

Unfair!

Unfair!!

I'm entitled to do business with anyone and everyone on MY terms only! Their freedom be DAMNED!!

I'm entitled!!!

I'm entitled!!

Unfair!!

Unfair!!

rolleye.gif


Folks, that's how they price it to add incentive to buy their other products. It's a common practice across industries. If you don't like it, don't use their product. Broadband, and internet access is a LUXERY. You are not entitled to it, much less entitled to it on your terms.

McDonalds doesn't have a monopoly though. You can go to Burger King, or Wendy's, or any other burger joint, and get near the same thing. Comcast on the other hand doesn't have that sort of competition; you can go get some chineese food, or maybe a sub sandwich, but while it's still food(broadband), it isn't the same thing.

PS Zugzwang152, that's exactly what Comcast is calling it, a discount
 

Zugzwang152

Lifer
Oct 30, 2001
12,134
1
0
Originally posted by: ViRGE
Originally posted by: Amused
Like OH MAH GAWD! Let's get McDonalds?, too! If you buy only a burger, without fries and a Coke?, you pay a premium. I want the Happy Meal price?, dammit!

Unfair!

Unfair!!

I'm entitled to do business with anyone and everyone on MY terms only! Their freedom be DAMNED!!

I'm entitled!!!

I'm entitled!!

Unfair!!

Unfair!!

rolleye.gif


Folks, that's how they price it to add incentive to buy their other products. It's a common practice across industries. If you don't like it, don't use their product. Broadband, and internet access is a LUXERY. You are not entitled to it, much less entitled to it on your terms.

McDonalds doesn't have a monopoly though. You can go to Burger King, or Wendy's, or any other burger joint, and get near the same thing. Comcast on the other hand doesn't have that sort of competition; you can go get some chineese food, or maybe a sub sandwich, but while it's still food(broadband), it isn't the same thing.

PS Zugzwang152, that's exactly what Comcast is calling it, a discount

no matter what they call it, its still a penalty, which sucks. or rather, they're raising the price and then "discounting" off the difference..boo.
 

Dragnov

Diamond Member
Apr 24, 2001
6,878
0
0
Adelphia wants $55/month here for just cable internet. And it's my only broadband service.

Cable internet with basic cable TV is an absurd $85/month. Freakin $30?!!!
 

KK

Lifer
Jan 2, 2001
15,903
4
81
I have comcast's very basic cable plus internet and also have their basic phone plan. I pay around 57 for cable and internet and 26 for the phone. 83 dollars for internet, cable, and phone, sounds good to me. If they increase it, I'll probably bitch.

KK
 

LikeLinus

Lifer
Jul 25, 2001
11,518
670
126
Amused

You are completely WRONG. Comcast RAISED our prices (from $49.99 to $57), then gives us a "discount" back to the original price point if we purchase their basic cable. They are trying to strong arm the customer into purching the cable to make their #'s look better vs Sat. They even say in their current commercials that they have a "3 out of 4" advantage over Sat (a figure that sounds like BS). This is NOT a discount, this is an increase and revert back to original subscription price.

Their tactics are far from fair. Especially since I've gone from $29.99 a month to $49 the second they purchased Intermedia. They bought out my smaller cable company and jacked the prices sky high.

I guess they are also right when they lied to me 7 different times during a 2 month period from Nov - January. Cause Big Business is always right!!! It's the american way and It's a luxury for me!!! I don't deserved to be treated like a human being!! I'm just a dollar sign!!!

Right......

 

kmac1914

Golden Member
Apr 2, 2002
1,030
0
76
Originally posted by: Amused
Like OH MAH GAWD! Let's get McDonalds?, too! If you buy only a burger, without fries and a Coke?, you pay a premium. I want the Happy Meal price?, dammit!

Unfair!

Unfair!!

I'm entitled to do business with anyone and everyone on MY terms only! Their freedom be DAMNED!!

I'm entitled!!!

I'm entitled!!

Unfair!!

Unfair!!

rolleye.gif


Folks, that's how they price it to add incentive to buy their other products. It's a common practice across industries. If you don't like it, don't use their product. Broadband, and internet access is a LUXERY. You are not entitled to it, much less entitled to it on your terms.


I guess correct spelling must be a luxury too, huh?

:p
 

Zugzwang152

Lifer
Oct 30, 2001
12,134
1
0
Originally posted by: LikeLinus
Amused

You are completely WRONG. Comcast RAISED our prices (from $49.99 to $57), then gives us a "discount" back to the original price point if we purchase their basic cable. They are trying to strong arm the customer into purching the cable to make their #'s look better vs Sat. They even say in their current commercials that they have a "3 out of 4" advantage over Sat (a figure that sounds like BS). This is NOT a discount, this is an increase and revert back to original subscription price.

Their tactics are far from fair. Especially since I've gone from $29.99 a month to $49 the second they purchased Intermedia. They bought out my smaller cable company and jacked the prices sky high.

I guess they are also right when they lied to me 7 different times during a 2 month period from Nov - January. Cause Big Business is always right!!! It's the american way and It's a luxury for me!!! I don't deserved to be treated like a human being!! I'm just a dollar sign!!!

Right......

its not quite that simple. ISP's have pretty high costs as well...
 

Amused

Elite Member
Apr 14, 2001
57,064
18,444
146
Originally posted by: ViRGE
Originally posted by: Amused
Like OH MAH GAWD! Let's get McDonalds?, too! If you buy only a burger, without fries and a Coke?, you pay a premium. I want the Happy Meal price?, dammit!

Unfair!

Unfair!!

I'm entitled to do business with anyone and everyone on MY terms only! Their freedom be DAMNED!!

I'm entitled!!!

I'm entitled!!

Unfair!!

Unfair!!

rolleye.gif


Folks, that's how they price it to add incentive to buy their other products. It's a common practice across industries. If you don't like it, don't use their product. Broadband, and internet access is a LUXERY. You are not entitled to it, much less entitled to it on your terms.

McDonalds doesn't have a monopoly though. You can go to Burger King, or Wendy's, or any other burger joint, and get near the same thing. Comcast on the other hand doesn't have that sort of competition; you can go get some chineese food, or maybe a sub sandwich, but while it's still food(broadband), it isn't the same thing.

PS Zugzwang152, that's exactly what Comcast is calling it, a discount

First off, you have alternatives to internet access. So they are not a monopoly. Secondly, I'll repeat myself yet again: Broadband is a luxury, not a right.
 

Amused

Elite Member
Apr 14, 2001
57,064
18,444
146
Originally posted by: Zugzwang152
Originally posted by: Amused
Like OH MAH GAWD! Let's get McDonalds?, too! If you buy only a burger, without fries and a Coke?, you pay a premium. I want the Happy Meal price?, dammit!

Unfair!

Unfair!!

I'm entitled to do business with anyone and everyone on MY terms only! Their freedom be DAMNED!!

I'm entitled!!!

I'm entitled!!

Unfair!!

Unfair!!

rolleye.gif


Folks, that's how they price it to add incentive to buy their other products. It's a common practice across industries. If you don't like it, don't use their product. Broadband, and internet access is a LUXERY. You are not entitled to it, much less entitled to it on your terms.

they should have added a discount to the internet price if you bought both, rather than a penalty if you didn't. theres a slight but very important difference imo.

It is a discount. They simply raised their prices for non-cable users.
 

Amused

Elite Member
Apr 14, 2001
57,064
18,444
146
Originally posted by: LikeLinus
Amused

You are completely WRONG. Comcast RAISED our prices (from $49.99 to $57), then gives us a "discount" back to the original price point if we purchase their basic cable. They are trying to strong arm the customer into purching the cable to make their #'s look better vs Sat. They even say in their current commercials that they have a "3 out of 4" advantage over Sat (a figure that sounds like BS). This is NOT a discount, this is an increase and revert back to original subscription price.

Their tactics are far from fair. Especially since I've gone from $29.99 a month to $49 the second they purchased Intermedia. They bought out my smaller cable company and jacked the prices sky high.

I guess they are also right when they lied to me 7 different times during a 2 month period from Nov - January. Cause Big Business is always right!!! It's the american way and It's a luxury for me!!! I don't deserved to be treated like a human being!! I'm just a dollar sign!!!

Right......

No, YOU are suffering from a twisted sense of entitlement. They can charge whatever the fsck they WANT for their product. YOUR option is to NOT USE IT if you don't like it. Broadband, and internet access in general, is a luxury. You have NO RIGHT to set the prices a company can charge.

Don't like it? Don't use their service. It really is that easy. Obviously their service IS worth the cost to you, because you keep it while kicking and screaming about it.

Who's the idiot? Them, or you? Companies like this will stop raising prices when their customers stop subscribing. But you with you twisted sense of entitlement don't have the courage of your convictions, and are unwilling to cancel your service to prove your point. Instead, you wish to limit the freedoms of others to get your way.

Wanna be treated like a human being? Cancel your service and stop acting like a spoiled brat who feels they are entitled to force PRIVATE businesses to do business with you on your terms only.

 

Lucky

Lifer
Nov 26, 2000
13,126
1
0
First off, you have alternatives to internet access. So they are not a monopoly. Secondly, I'll repeat myself yet again: Broadband is a
luxery, not a right.


they are in many cases monopolies in their specific market (cable)...and as for alternatives, since cable companies are often a monopoly you are subject to be screwed unless you have landline phone service for DSL or dialup.
 

Lucky

Lifer
Nov 26, 2000
13,126
1
0
Cancel your service and stop acting like a spoiled brat who feels they are entitled to force
PRIVATE businesses to do business with you on your terms only.


I stop considering them truly private businesses when the government (like at my local level) forces you to use a single particular company as the only option for cable.
 

Amused

Elite Member
Apr 14, 2001
57,064
18,444
146
Originally posted by: Lucky
First off, you have alternatives to internet access. So they are not a monopoly. Secondly, I'll repeat myself yet again: Broadband is a
luxery, not a right.


they are in many cases monopolies in their specific market (cable)...and as for alternatives, since cable companies are often a monopoly you are subject to be screwed unless you have landline phone service for DSL or dialup.

Again, internet access is a luxury.