UPDATE2: Now they gives threats..... Not ordering from dell again...

[PlasmaBomb]

Super sweet update.

Ye gods...

 

[Schfifty Five]

F Dell.

Just give Dell the all the info on that receipt and tell them it's their problem.

 

[Malak]

My wonderful experience with Dell involved receiving a catalog from them, calling the very next day to order a laptop, then a being hassled every day with problems with the order until a week later they said the laptop is not for sale anymore, but they will sell me the same laptop for $400 more.

Dell is awful, plain and simple.

 

[rsutoratosu]

I love dell.. I love them for their wonderful mistakes.. ie the xmas dell steak deals.. buy 1 and get a 150gc.. I cancel and return the item within 21 days, the 150gc showed up after 60 days.. does anyone there check this thing ? basically I had 2 150gc and bought myself a free ps3 from dell.com. Thanks dell !

 

[SpatiallyAware]

Anyone else think the OP is expecting WAY too much from Dell, even after update 2?

 

[DougK62]

Hmmm, I've ordered two televisions from Dell and everything went great.

 

[SandEagle]

i have ordered from Dell several times with not one problem. *shruggs* heading to the dell site now

 

[airdata]

sounds like you're blaming dell for a simple shipping issue.

The circumstances of your order don't reflect the vast majority of Dell's business. I'm sure if you ordered something today, it'd go off without a hitch.

 

[Codewiz]

Anyone else think the OP is expecting WAY too much from Dell, even after update 2?

So I should expect to have Dell plan for two methods for return shipping, then threaten to charge me when the second method isn't used?

Then to be totally baffled when I call them about it? I would have just ignored dell had the not said that they would be charging me for the replacement if I didn't ship out the damaged TV ASAP.

So here were my expectations and you can tell me if they are just so ridiculously high.

1. Order a TV and have it delivered undamaged.
2. If damage does occur, to not be lied to about. If you say you will do something, then live up to that agreement.
3. When Dell schedules for a company to pick something up, don't be shocked when it gets picked up. Don't expect me to be the go between you and your shipping company. I don't have any insight into how they manage their contract with you.

Wow, that is pretty damn high expectations. Like I have already said, I have dealt with companies all across the spectrum. Good, bad, and ugly. At this point, the incompetence of Dell has made them one of the worst companies. I have ever dealt with.

I was actually happy when my TV arrived undamaged because I thought it would be the end of my dealings with dell. That is until they started with their threats because they are so disorganized, they have no idea how they would handle shipment.

I also found it hilarious that I was told by Dell that they couldn't have shipped the TV via fedex due to the size. So for them to send me a preprinted label to return the TV was just another hilarious example of the BS they use.

 

[Codewiz]

sounds like you're blaming dell for a simple shipping issue.

The circumstances of your order don't reflect the vast majority of Dell's business. I'm sure if you ordered something today, it'd go off without a hitch.

Wow, do you read the thread? The initial issue was a damaged TV. However, my dissatisfaction with Dell is their piss poor handing of the situation.

1. Dell lied to me about how they would ship a replacement
2. Dell lied to me that they couldn't have shipped it faster and when I called their bluff, they stopped responding
3. Dell lied saying Fedex couldn't handle the package due to size.
4. Dell schedule two methods for return shipment. One of them being Fedex. Hilarious considering #3.
5. Dell threatens to charge me for the replacement because I haven't shipped back via fedex as I used their initial method to ship back as Dell scheduled.

None of #1-#5 have anything to do with Pilot Freight. But I will say Pilot freight in my case did not pack TV securely in their truck.

 

[SandEagle]

Wow, do you read the thread? The initial issue was a damaged TV. However, my dissatisfaction with Dell is their piss poor handing of the situation.

1. Dell lied to me about how they would ship a replacement
2. Dell lied to me that they couldn't have shipped it faster and when I called their bluff, they stopped responding
3. Dell lied saying Fedex couldn't handle the package due to size.
4. Dell schedule two methods for return shipment. One of them being Fedex. Hilarious considering #3.
5. Dell threatens to charge me for the replacement because I haven't shipped back via fedex as I used their initial method to ship back as Dell scheduled.

None of #1-#5 have anything to do with Pilot Freight. But I will say Pilot freight in my case did not pack TV securely in their truck.

sounds like you have anger management issues. we're you rude to the dell rep?

 

[Codewiz]

sounds like you have anger management issues. we're you rude to the dell rep?

LOL, considering I am not angry, that is interesting(today was more just dumbfounding). I am interested in how you would determine anger on a message board.

As to your question, I was never rude to anyone(doing so never gets you anywhere). However, today, I told them that I was pretty pissed with this situation. The people I talk to on the phone rarely are the cause of the issue(in my case one guy did lie to me but I didn't write his name down which was my fault). It is typically company BS that are the issue and lack of employees being empowered to make a difference.