On monday I made a deposit at my nearby school Wells Fargo ATM of $600 cash. I had around $250 in my account, so after the deposit, I should have had $850 or so dollars in my account. I've been depositing all my money via ATM's for a while, and its not like I haven't deposited this much money in an ATM before, so I didn't think twice about it. I made about $180 of purchases at newegg yesterday night, and today I checked my balance online and it said my balance was $7.19. I was thinking what the hell? There must be some mistake, and I check my transaction record and it says that there was an "ADJUSTMENTS-MISC ADJUSTMENT" for $594.00. Now I'm very confused, and I talked to a Well Fargo rep. She told me that this adjustment was probably because I probably only deposited $6 in cash, and the other part in something like a check. But I deposited 6 $100 bills, so thats not possible. I'm getting very angry here, and the only protection they told me I have is that I can file a claim, which I did with a supervisor. Anyone know if theres anything else I can do? They told me that the claim with the fraud department usually takes 5-10 business days, and do not want to wait that long. I have school textbooks that I need for class, and this is not a very good turn of events.
*UPDATE* 4-11
Well I went through the process, I had a claim filed with their claims department, and they reviewed the issue, and they still claim that I only deposited $6. I just talked to the agent who handled my case and she even told me that her manager and her manager's manager made the final decision. She even said she was sending me the "cash ticket" that stated the amount I put on the envelope, and the amount that was verified by two bank employees in the envelope with their signatures. She told me that it was the final decision, and there wasn't anything else I could do. When I asked her what was deposited, she had the nerve to tell me I only deposited 6 one dollar bills. THIS IS A CROCK OF SH*T. I swear on all that I love that I deposited 6 $100 bills, and now I'm screwed. Wow. I can't believe this is happening. I'm getting screwed by someone and this is just not cool. I don't even know what I can do now, there is supposedly a video that films them counting the money, but she said they do not have any access to that, and the only thing they go by is the "cash ticket". What the hell can I do now?
*UPDATE* 6-12
I figured I might update this, well I had it reviewed a second time and the lady handling my case basically said you're screwed, we can't help you anymore. I even tried talking to my mom's boss who has a friend who works at wells fargo. She tried to help me out but I guess there is no helping. I wrote a letter to Wells Fargo but I still have yet to receive a response. Guess I'm out $600.
*UPDATE* 4-11
Well I went through the process, I had a claim filed with their claims department, and they reviewed the issue, and they still claim that I only deposited $6. I just talked to the agent who handled my case and she even told me that her manager and her manager's manager made the final decision. She even said she was sending me the "cash ticket" that stated the amount I put on the envelope, and the amount that was verified by two bank employees in the envelope with their signatures. She told me that it was the final decision, and there wasn't anything else I could do. When I asked her what was deposited, she had the nerve to tell me I only deposited 6 one dollar bills. THIS IS A CROCK OF SH*T. I swear on all that I love that I deposited 6 $100 bills, and now I'm screwed. Wow. I can't believe this is happening. I'm getting screwed by someone and this is just not cool. I don't even know what I can do now, there is supposedly a video that films them counting the money, but she said they do not have any access to that, and the only thing they go by is the "cash ticket". What the hell can I do now?
*UPDATE* 6-12
I figured I might update this, well I had it reviewed a second time and the lady handling my case basically said you're screwed, we can't help you anymore. I even tried talking to my mom's boss who has a friend who works at wells fargo. She tried to help me out but I guess there is no helping. I wrote a letter to Wells Fargo but I still have yet to receive a response. Guess I'm out $600.
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