UPDATE: palmone.com has overcharged me. recourse?

[MrYogi]

I bought an open box palm zire for $20 last month. I just noticed my bill and they charged $79 for it. What do i do? call discover card first?

UPDATE1: palmone refuses to take away the extra charge. They tell me that it is almost one month and they cannot take it back. Does anyone know how to dispute the charges?

UPDATE2: I filed a complaint with Discover card and palmone.com just sent me an email that my $59.99 is refunded.

Thanks

 

[Zim Hosein]

Originally posted by: MrYogi
I bought an open box palm zire for $20 last month. I just noticed my bill and they charged $79 for it. What do i do? call discover card first?

Contact palmone.con, be polite and state your case. If that doesn't work, then contact Discover IMO MrYogi

 

[MrYogi]

Originally posted by: Zim Hosein

Originally posted by: MrYogi
I bought an open box palm zire for $20 last month. I just noticed my bill and they charged $79 for it. What do i do? call discover card first?

Contact palmone.con, be polite and state your case. If that doesn't work, then contact Discover IMO MrYogi

Thanks Zim Hosein.

 

[iamme]

yeah, contact Palmone first. it may have just been an honest mistake.

 

[MrYogi]

palmone refuses to take away the extra charge. They tell me that it is almost one month and they cannot take it back. Does anyone know how to dispute the charges?

 

[Turkish]

wow, try to speak to a manager.... seriously, not a CSR....

 

[RagingBITCH]

Talk to your credit card company. Fvck palmone.com

 

[MrYogi]

palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd

 

[pulse8]

Call up Discover and explain your situation to them. It's been my experience that most credit card companies will side with the customer over the company.

 

[MrYogi]

Originally posted by: pulse8
Call up Discover and explain your situation to them. It's been my experience that most credit card companies will side with the customer over the company.

i am on the phone with discover now

 

[RagingBITCH]

Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd

Why the hell are you still dealing with them? The minute they said they can't help you you go to your credit card company.

 

[dabuddha]

Wow that's really messed up. Make sure and report this to resellerratings.com too

 

[shimsham]

Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd

hes full of bs

 

[MrYogi]

should i buy 100 palm zires and return them? :|

j/k

 

[Looney]

Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?

 

[MrYogi]

Originally posted by: Moralpanic

Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?

He said that it was not their fault. I said, it is your systems' (website) fault, deal with it. I argued with him for 15 minutes. He kept on repeating that he won't do anything about it and I should dispute it with my creditcard.
Will talk to discover soon. am too agitated now :|

 

[iamme]

Originally posted by: MrYogi

Originally posted by: Moralpanic

Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?

He said that it was not their fault. I said, it is your systems' (website) fault, deal with it. I argued with him for 15 minutes. He kept on repeating that he won't do anything about it and I should dispute it with my creditcard.
Will talk to discover soon. am too agitated now :|

damn, you should have just hung up and called again to speak to someone else. that's ridiculous.

 

[MrYogi]

Originally posted by: iamme

Originally posted by: MrYogi

Originally posted by: Moralpanic

Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?

He said that it was not their fault. I said, it is your systems' (website) fault, deal with it. I argued with him for 15 minutes. He kept on repeating that he won't do anything about it and I should dispute it with my creditcard.
Will talk to discover soon. am too agitated now :|

damn, you should have just hung up and called again to speak to someone else. that's ridiculous.

I spoke to two CSR's. I then spoke with their manager as well. I asked the manager to connect me to his manager. It seems that he was the only manager in today.

 

[MrYogi]

update: I filed a complaint with Discover card and palmone.com just sent me an email that my $59.99 is refunded.
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