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UPDATE: palmone.com has overcharged me. recourse?

M

MrYogi

Platinum Member
I bought an open box palm zire for $20 last month. I just noticed my bill and they charged $79 for it. What do i do? call discover card first?

UPDATE1: palmone refuses to take away the extra charge. They tell me that it is almost one month and they cannot take it back. Does anyone know how to dispute the charges?

UPDATE2: I filed a complaint with Discover card and palmone.com just sent me an email that my $59.99 is refunded.

Thanks
 
Originally posted by: MrYogi
I bought an open box palm zire for $20 last month. I just noticed my bill and they charged $79 for it. What do i do? call discover card first?
Click to expand...

Contact palmone.con, be polite and state your case. If that doesn't work, then contact Discover IMO MrYogi 🙂
 
Originally posted by: Zim Hosein
Originally posted by: MrYogi
I bought an open box palm zire for $20 last month. I just noticed my bill and they charged $79 for it. What do i do? call discover card first?
Click to expand...

Contact palmone.con, be polite and state your case. If that doesn't work, then contact Discover IMO MrYogi 🙂
Click to expand...


Thanks Zim Hosein.
 
palmone refuses to take away the extra charge. They tell me that it is almost one month and they cannot take it back. Does anyone know how to dispute the charges?
 
Call up Discover and explain your situation to them. It's been my experience that most credit card companies will side with the customer over the company.
 
Originally posted by: pulse8
Call up Discover and explain your situation to them. It's been my experience that most credit card companies will side with the customer over the company.
Click to expand...

i am on the phone with discover now
 
Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd
Click to expand...

Why the hell are you still dealing with them? The minute they said they can't help you you go to your credit card company.
 
Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd
Click to expand...

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?
 
Originally posted by: Moralpanic
Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd
Click to expand...

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?
Click to expand...

He said that it was not their fault. I said, it is your systems' (website) fault, deal with it. I argued with him for 15 minutes. He kept on repeating that he won't do anything about it and I should dispute it with my creditcard.
Will talk to discover soon. am too agitated now :|
 
Originally posted by: MrYogi
Originally posted by: Moralpanic
Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd
Click to expand...

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?
Click to expand...

He said that it was not their fault. I said, it is your systems' (website) fault, deal with it. I argued with him for 15 minutes. He kept on repeating that he won't do anything about it and I should dispute it with my creditcard.
Will talk to discover soon. am too agitated now :|
Click to expand...

damn, you should have just hung up and called again to speak to someone else. that's ridiculous.
 
Originally posted by: iamme
Originally posted by: MrYogi
Originally posted by: Moralpanic
Originally posted by: MrYogi
palmone manager says that it is a computer error and he cannot do anything about it.
bast@rd
Click to expand...

WTF? They admitted the error was theirs and yet they won't fix it?

What did your creditcard company say?
Click to expand...

He said that it was not their fault. I said, it is your systems' (website) fault, deal with it. I argued with him for 15 minutes. He kept on repeating that he won't do anything about it and I should dispute it with my creditcard.
Will talk to discover soon. am too agitated now :|
Click to expand...

damn, you should have just hung up and called again to speak to someone else. that's ridiculous.
Click to expand...

I spoke to two CSR's. I then spoke with their manager as well. I asked the manager to connect me to his manager. It seems that he was the only manager in today.

 
update: I filed a complaint with Discover card and palmone.com just sent me an email that my $59.99 is refunded.
WOW WOW WOW WOW WOW WOW WOW WOW WOW WOW 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
 
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