I've had their top of the line air circulator for just around 5 years now. I bought it when I started at college cause my dorm didnt have AC. Cooled the room off like you wouldn't believe. Now that I am back home It's always on and does wonders for a sunny room with a computer crunching F@H 24/7. A few weeks ago it started making a noise so i called their help line. The conversation went something like this...
Them: "oh, it's making a noise? ok, well all those fans have lifetime warrantys on them so your return authorization will go out today and we'll fix it as soon as we get it. You should have it back in a week or two"
Me: "thank you"
Them: "No probelm"
Why can't all companies be this easy to work with and stand behind their product like this? AND Why can't Vornado start making heat sink and case fans.
Them: "oh, it's making a noise? ok, well all those fans have lifetime warrantys on them so your return authorization will go out today and we'll fix it as soon as we get it. You should have it back in a week or two"
Me: "thank you"
Them: "No probelm"
Why can't all companies be this easy to work with and stand behind their product like this? AND Why can't Vornado start making heat sink and case fans.
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