- Apr 15, 2001
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Well, wouldn't you know, my THIRD 75GXP hard drive just crapped out. I payed $2,800 for this computer less than 9 months ago.
After twice recieving remanufactured 75GXP hard drives from Dell, I decided that I had had enough of the 75GXP line. I called up Dell and after hanging up on two Indian CSR whose English I could not understand, I finally got an English-speaking CSR. Though this person obviously had NO idea what they were doing, I hung around and coached him through the process of diagnosing a bad hard drive.
As soon as "Matt" confirmed that my hard drive was indeed bad, I asked to speak with his manager. I waited for an inordinate amount of time and finally spoke with Matt's superior, DJ. DJ seemed to know what he was talking about. He informed me that Customer Care Representatives were "THE ONLY" people who could send me a different hard drive. Technical support people were only authorized to send me a refurbished 75GXP drive that I KNOW will crap out on me.
After waiting to speak with a Customer Care Rep, I am summarily informed that there is NO WAY they can send me any other hard drive. According to this woman, only the Tech Reps can do that.
So, I made my FIFTH and final call of the day. I spoke to a very helpful man with a southern accent whose name I cannot remember. He was able to comprehend my situation and went and talked with one of his superiors. THERE WAS NOTHING HE COULD DO. He was very apologetic, and I knew that it was not his fault, but I was, and still am seething.
I plan on writing Mr. Michael Dell and informing him that I will NEVER buy another Dell computer and that I will not recommend a Dell system to the myriad people who ask for my input on matters of the computer.
I have lost close to 100GB of information with these three hard drives and do not feel that I am being unreasonable.
Thread locked. 20 years old and necro'd for no discernible reason - AT Mod DAPUNISHER
After twice recieving remanufactured 75GXP hard drives from Dell, I decided that I had had enough of the 75GXP line. I called up Dell and after hanging up on two Indian CSR whose English I could not understand, I finally got an English-speaking CSR. Though this person obviously had NO idea what they were doing, I hung around and coached him through the process of diagnosing a bad hard drive.
As soon as "Matt" confirmed that my hard drive was indeed bad, I asked to speak with his manager. I waited for an inordinate amount of time and finally spoke with Matt's superior, DJ. DJ seemed to know what he was talking about. He informed me that Customer Care Representatives were "THE ONLY" people who could send me a different hard drive. Technical support people were only authorized to send me a refurbished 75GXP drive that I KNOW will crap out on me.
After waiting to speak with a Customer Care Rep, I am summarily informed that there is NO WAY they can send me any other hard drive. According to this woman, only the Tech Reps can do that.
So, I made my FIFTH and final call of the day. I spoke to a very helpful man with a southern accent whose name I cannot remember. He was able to comprehend my situation and went and talked with one of his superiors. THERE WAS NOTHING HE COULD DO. He was very apologetic, and I knew that it was not his fault, but I was, and still am seething.
I plan on writing Mr. Michael Dell and informing him that I will NEVER buy another Dell computer and that I will not recommend a Dell system to the myriad people who ask for my input on matters of the computer.
I have lost close to 100GB of information with these three hard drives and do not feel that I am being unreasonable.
Thread locked. 20 years old and necro'd for no discernible reason - AT Mod DAPUNISHER
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