UPDATE! Dell RMA Question

remagavon

Platinum Member
Jun 16, 2003
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UPDATE:

I very carefully bent back the rest of the pins that were slightly offset with a thumbtack, and fashoned a pin out of a strand of wire. I stuck the wire into the socket just barely higher than the socket itself, so that when the processor would press down it would bend and contact the pad on the chip. It worked. The cpu runs fantastically now, even overclocked @ 3.3ghz in my max-3 :). Just a tip that some people might like to know. You CAN save processors even after the worst happens.



Anybody here have an idea about if dell would accept a processor RMA? I'll explain.

I recently purchased a $1400 system from dell on a hot deal, (to resell, I'm keeping the lcd), and it came with a 3.0ghz P4. I recently got a refurbed IC7-Max3 from Newegg, but I don't yet have the cpu that will go into the system. I decided that I would test out the motherboard with the Dell processor.

As some of you know, the stock heatsink compound on the Pentium 4 HSF is *VERY* strong adhesive. When I removed the heatsink, the processor came out with it (I was not unordinarly forceful, or careless). As a result, a pin bent on the cpu and it bent in such a way that it was impossible to fix, but I did try and subsequently broke it.

Do I have any claim for a replacement? I understand that I probably shouldn't have been poking around, but I didn't do anything out of the ordinary really, and was not careless like I stated.

Thanks :)
 

Wuffsunie

Platinum Member
May 4, 2002
2,808
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You messed with the inside of the system + you're not one of their techs = you're SOL.

The warrenty policies from those companies state that you can't tinker with the internals, for any reason, and still have a valid warrenty.
 

Kenazo

Lifer
Sep 15, 2000
10,429
1
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ouch. 3.0ghz p4's aren't cheap either, short of attempting to defraud them you are probably with out recourse.
 

Garet Jax

Diamond Member
Feb 21, 2000
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Originally posted by: remagavon
Anybody here have an idea about if dell would accept a processor RMA? I'll explain.

I recently purchased a $1400 system from dell on a hot deal, (to resell, I'm keeping the lcd), and it came with a 3.0ghz P4. I recently got a refurbed IC7-Max3 from Newegg, but I don't yet have the cpu that will go into the system. I decided that I would test out the motherboard with the Dell processor.

As some of you know, the stock heatsink compound on the Pentium 4 HSF is *VERY* strong adhesive. When I removed the heatsink, the processor came out with it (I was not unordinarly forceful, or careless). As a result, a pin bent on the cpu and it bent in such a way that it was impossible to fix, but I did try and subsequently broke it.

Do I have any claim for a replacement? I understand that I probably shouldn't have been poking around, but I didn't do anything out of the ordinary really, and was not careless like I stated.

Thanks :)

I can't believe that you even ask this question. Of course it's not covered under warranty. If you buy computer pieces from Newegg (a store that expects you to do some work on the inside) and you do this, they won't help you. Why would Dell help someone when they weren't even supposed to be inside the computer?
 

remagavon

Platinum Member
Jun 16, 2003
2,516
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Originally posted by: Kenazo
ouch. 3.0ghz p4's aren't cheap either, short of attempting to defraud them you are probably with out recourse.

Yep, I figured as much.
 

Platypus

Lifer
Apr 26, 2001
31,046
321
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you're sol, I can pretty much tell you with 100% accuracy you won't get a thing from Dell :\
 

remagavon

Platinum Member
Jun 16, 2003
2,516
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I can't believe that you even ask this question. Of course it's not covered under warranty. If you buy computer pieces from Newegg (a store that expects you to do some work on the inside) and you do this, they won't help you. Why would Dell help someone when they weren't even supposed to be inside the computer?

If you buy a retail boxed version, I believe you can call Intel and depending on the situation they may give you an RMA. So that's not totally correct. I've heard of the same thing happening with others where the entire pin array stays in the socket (I believe the hold downs are looser now). I do understand where you're coming from though.
 

Ness

Diamond Member
Jul 10, 2002
5,407
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Well, if you ask me, I'd place all my money on a big fat "No." But if you at least call, then you'd be no worse off than you are now if they did say no, so you might as well take 20 minutes and ask.
 

MikeMike

Lifer
Feb 6, 2000
45,885
66
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put it back in, place the heatsink back on and call dell say it doesnt work. have them ship out a new one. :evil:

but most likely unless you have no morals ^ you are SOL

MIKE
 

gentobu

Golden Member
Jul 6, 2001
1,546
0
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I HATE the cpu brackets on the new DELLs. I've taken apart quite a few of them, and almost every single time I have to remove a CPU, it comes off attached to the heatsink.

EDIT: Here is what I mean it looks easy on paper, but like the OP said, the heatsink compound is a strong adhesive so the cpu almost always sticks to the heatsink, so it gets ripped out of the socket when you take out the heatsink.