University students: does your school offer general computer support?

[thirtythree]

For example, if you wanted help reformatting your laptop or troubleshooting a hardware issue, is there a place on campus that will help students for free?

 

[Tiamat]

yes, but they only do basic things and don't really have much troubleshooting abilities. The typical solution is to format the harddrive and reinstall the software.

 

[Saga]

What exactly is so complicated about reformatting a HDD? It's the same level of difficulty as gassing up a car.

 

[timosyy]

Originally posted by: Izusaga
What exactly is so complicated about reformatting a HDD? It's the same level of difficulty as gassing up a car.

Originally posted by: Tiamat
yes, but they only do basic things and don't really have much troubleshooting abilities

? Who said it was complicated?

Edit: To the OP, yes, my university offers basic tech support, and would probably help you reformat.

 

[thirtythree]

Originally posted by: timosyy

Originally posted by: Izusaga
What exactly is so complicated about reformatting a HDD? It's the same level of difficulty as gassing up a car.

Originally posted by: Tiamat
yes, but they only do basic things and don't really have much troubleshooting abilities

? Who said it was complicated?

Perhaps the fact that people need help with something he finds so easy makes him feel cool ??

 

[coldmeat]

mine does too, but ive heard that its harder to get a hold of them than it is to fix the problem yourself.

 

[Indolent]

Mine did. We were required to lease laptops through school so they had to. I don't think they supported any computers besides the leased ones though.

 

[tfinch2]

Yes, and I was a field tech for them too.

 

[Brainonska511]

Mine offers basic tech support, such as virus/spyware removal, reformatting, diagnosing of hardware problems along with installing replacement hardware (but the end-user must purchase said hardware on their own).

The way it works at my school: If you're living in housing on my campus, you can put in a work-order and someone will come to your room to help you out. Otherwise, there is a place on campus to take your computer.

 

[thirtythree]

Originally posted by: Brainonska511
Mine offers basic tech support, such as virus/spyware removal, reformatting, diagnosing of hardware problems along with installing replacement hardware (but the end-user must purchase said hardware on their own).

If you're living in housing on my campus, you can put in a work-order and someone will come to your room to help you out. Otherwise, there is a place on campus to take your computer.

Actually, my university only has for-pay tech support. I work in a computer lab where we're only permitted to set up wireless on people's personal computers, apparently due to liability issues. I was just wondering if it's unusual that my university doesn't offer this kind of support for free.

 

[amdskip]

Basic support and some hardware such as a network card which is rare nowadays. I used to work for them and I completed like 300 some tickets one semester, mostly spyware, lots of stupid computer users.