uninstall netintelligence business edition WITHOUT the password

[stevvie]

We have this toshiba laptop from my daughters school and it has netintelligence business edition. how do I uninstall netintelligence business edition WITHOUT the password. We have this on a pc that was given to us. It seem stupid to have to install windows again (as it's a low/mediocor laptop)

The reason for the uninstall apart from the product is CRAP, is that every tim we boot/de-hibernate liteclient.exe (part of the many files it runs) sits at 99% for about 15-30 minutes and in this time there is NO internet access. We have got in touch with the school who say get in touch with Netintelligence and you guessed it they say get in touch with the school. We are hitting out heads against a brickwall with a useless laptop. I'm about to reinstall windows on this thing to get rid of this POS.

so can anybody help
Thanks

 

[Ken g6]

You could try removing all the programs it runs at startup. There are three places I know of to look:

- The Startup folder in the Start menu -> Programs. There may be one for All Users as well.
- Run Regedit and check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- If using Windows 2000 or newer, run "services.msc".
- If using Windows ME or older, you could also check the win.ini, system.ini, autoexec.bat, and config.sys files (probably in that order).

Be aware that if you accidentally remove the wrong program, you might have to reinstall Windows anyway.

 

[stevvie]

Tried that already, you missed out this location HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

If it's not loaded then the internet does not work. I got in touch with netintelligence and they sent me a sysinternals debug tool to dump a log. I then sent this log off and got this reply.

Thanks for that. Looks to have possibly been a slight issue when the
machine was imaged.

I believe the machine should function normally from now on and
Liteclient.exe shouldn't hammer the CPU however, if you have any further
problems with it then let me know

they gut seems to think that gathering a log file would fix it.