Undefined external error [19711:9:3] Video Studio 10

[MARKAND DAVE]

[FONT=&quot]I don't have sounds in Ulead Video Studio 10 in windows XP can play the video but without sound! And it shows the Undefined external error [19711:9:3] when I want to play MP3 files.
I couldn't find any setting about that in options.
Does anybody knows how can I fix it? [/FONT]

 

[Riseoflas]

i have the same problem. please help me..

 

[abaez]

Did you try calling support?