Unbelievable Customers....sometimes I just wanna...

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Ausm

Lifer
Oct 9, 1999
25,213
14
81
Originally posted by: Pacfanweb
As some of you know, I work at a very large dealership. One of our guys got called up to active duty, so I've been filling in for him on our night shift 1-10pm since May.
This lady calls tonight, wants to know if we can make her a key for a 1998 Escort, and how much would it be. I give her prices for both a PATS key (has a chip) and a regular key. She says she has an animal (didn't say what) locked in the car.
So I, being a huge animal lover, tell her it'd be a lot quicker to call a tow truck to get the door open. But no, she's thinking about leaving the car and coming to get a key from us. So I tell her, for us to cut you a key from the VIN, we need ID, proof of ownership, and obviously, the VIN. That is our (and should be every dealer's) policy, or anybody could bring us a VIN to anybody's car and get a key.
She starts FREAKING, yelling, cussing, complete temper tantrum. Totally out of control. "why would I be acting like this if I didn't really own the car, etc, etc". Then her mom gets on the phone and I tell her about getting the tow truck, and she agreed and hung up, all the while the chick is screaming in the background, "just hang the goddamn phone up".
Then she calls right back and my coworker answered and she called him every name in the book and hung up.
The whole while I'm thinking, this sounds like some ex-wife or GF wanting a key to her ex's vehicle.

Next guy brings in a Focus for its first oil change, 3,000 miles on the car. Says, "oh, and the front wheels have turned brown, like the paint's bad, is that under warranty?"
I look at the car, and it's just brake dust. I tell the guy, and he says, no I've run it through the car wash and washed it myself. I say you have to SCRUB the wheels. I have, he says and gets pissy about it.
I say, ok, I'll note that on the write up sheet. Then I go out to get info off the car.......the damn dust wiped right off with no effort at all with my finger.
What a lying sack of shit......and has the nerve to get pissed about it.

How do people like this get through life?

They are just testing how competent you are...


Ausm
 

conjur

No Lifer
Jun 7, 2001
58,686
3
0
Originally posted by: cheapgoose
dude, they're everywhere!

too bad being stupid isn't a crime

If Congress could pass only one more law ever, that should be it!
 

DurocShark

Lifer
Apr 18, 2001
15,708
5
56
Originally posted by: conjur
Originally posted by: cheapgoose
dude, they're everywhere!

too bad being stupid isn't a crime

If Congress could pass only one more law ever, that should be it!

How would the last 50 of us americans keep the rest of you in jail?

 

dquan97

Lifer
Jul 9, 2002
12,010
3
0
Originally posted by: Doggiedog
My friend is a mechanic at a Lexus dealership and he told me a whopper a while back.

Some dude brought in his RX300 and said his engine was giving him problems. When they check it out, the engine is basically destroyed. The dude never changed his oil in 50K miles. He was told he needed a new engine. Instead of taking the fall because of his own stupidity, he sues my friend's dealership and you know what? He won so they had to put in a new engine for him. My friend couldn't believe it.

Unbelievable...how did he win? Was the jury equally incompetent?
 

Spencer278

Diamond Member
Oct 11, 2002
3,637
0
0
Originally posted by: Shanti
Originally posted by: LinuxIdiot
I had a guy call the other day and asked if he could use our Credit Union's website through RedHat Linux..... I was like uhhh durrr....Can you use any other websites through linux?
Did you tell him he's way too stupid to use Linux ?

You should have told him:
I'm sorry, but the internet is part of Windows.


Yeah because no has ever made a webpage that only works with internet explorer.
 

Goosemaster

Lifer
Apr 10, 2001
48,775
3
81
Originally posted by: Spencer278
Originally posted by: Shanti
Originally posted by: LinuxIdiot
I had a guy call the other day and asked if he could use our Credit Union's website through RedHat Linux..... I was like uhhh durrr....Can you use any other websites through linux?
Did you tell him he's way too stupid to use Linux ?

You should have told him:
I'm sorry, but the internet is part of Windows.


Yeah because no has ever made a webpage that only works with internet explorer.

:)
 

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
I see X5's and Navigators out there with their front wheels completely dark because of brake dust that's most likely set in. Why do people buy $40k-$60k cars and not take care of them ? WHY ?!
 

Doggiedog

Lifer
Aug 17, 2000
12,780
5
81
Originally posted by: rh71
I see X5's and Navigators out there with their front wheels completely dark because of brake dust that's most likely set in. Why do people buy $40k-$60k cars and not take care of them ? WHY ?!

My BMW 325 gets alot of brake dust. My friend has the M3 and his was even worse. He finally decided to get these covers you can put behind the tires so the brake dust doesn't get out. They worked great except they accelerated the rusting of his brakes.
 

Yax

Platinum Member
Feb 11, 2003
2,866
0
0
Originally posted by: Angrymarshmello
Originally posted by: Pacfanweb
Don't even get me started about the guy who came in and cussed the whole dealership out, including the sales department over us not warranting a tire that had 14 FREAKING NAILS IN IT.

I kid you not. 14 nails and he was pissed that we wouldn't give him a new one.

rofl, what an idiot :) Some warranties do cover that, but it has to be be explicitly stated though.

REALLY?

WARRANTY...including up to 14 nails in the tire...
 

Amused

Elite Member
Apr 14, 2001
56,555
16,394
146
Originally posted by: cheapbidder01
Originally posted by: Angrymarshmello
Originally posted by: Pacfanweb
Don't even get me started about the guy who came in and cussed the whole dealership out, including the sales department over us not warranting a tire that had 14 FREAKING NAILS IN IT.

I kid you not. 14 nails and he was pissed that we wouldn't give him a new one.

rofl, what an idiot :) Some warranties do cover that, but it has to be be explicitly stated though.

REALLY?

WARRANTY...including up to 14 nails in the tire...

Yep. It's more like insurance. They call it "road hazard protection" and it's prorated.
 

Vic

Elite Member
Jun 12, 2001
50,422
14,336
136
No auto manufacturers' warranty covers tire damage. This is the result of ages-old federal anti-monopoly legislation. Auto manufacturers do not sell tires, technically you pick the tire you want on the car when you buy it (like that ever happens). And they do not warranty tires either, that's why you get a warranty from the tire manufacturer with your new car owners manual.
 

brigden

Diamond Member
Dec 22, 2002
8,702
2
81
I completely identify with this story. I'm the manager of the dairy department at a local grocery store. Every single day, without fail, I come across an individual more retarded than the last. I swear people lose all their common sense the second the walk through the front doors. I could sit here and wax lyrical with you all day. Oh, the stories I have.

Tuesday, for example, a woman customer asked me for an item we had on sale. I told her no, and explained that the product had been shorted by the manufacturer due to high demand. I apologized, identified myself as the manager, and told her we were expecting shippment tomorrow. I even offered to hold a few for her. She ranted about how she lives "out of town," which was amusing bullshite because she's in the store several times a week. She mumbled under her breath and stormed off.

Two minutes later I was called to the front by a cashier. It was the same woman asking the cashier to have a stock-boy bring her the item. As soon as she saw me she went beet red. I repeated my explanation and she got even more pissed off. She threatened to never shop at our store again.

I saw her in the store this morning.
 

Pacfanweb

Lifer
Jan 2, 2000
13,149
57
91
Originally posted by: dquan97
Originally posted by: Doggiedog
My friend is a mechanic at a Lexus dealership and he told me a whopper a while back.

Some dude brought in his RX300 and said his engine was giving him problems. When they check it out, the engine is basically destroyed. The dude never changed his oil in 50K miles. He was told he needed a new engine. Instead of taking the fall because of his own stupidity, he sues my friend's dealership and you know what? He won so they had to put in a new engine for him. My friend couldn't believe it.

Unbelievable...how did he win? Was the jury equally incompetent?
Ford loses cases all the time just because juries tend to side with idiot customers. They can be stone cold, outright wrong and we lose just because we're the big business.
 

Viperoni

Lifer
Jan 4, 2000
11,084
1
71
Had one customer who bought a duron 700 + MB combo from us... came back the next day saying no post.
The other technician asked him if he had his HSF mounted.

Customer "What heatsink?"

The 17 year old twits mother was not going to listen to any sort of logical explanation, including the fact that "buried inside a manual that nobody reads" a HSF was needed in order not to fry the chip.

In light of good customer service, those above us (store-level technicians) decided to replace the CPU... and the customer bought a HSF which we mounted for him.

*sigh*

We had another guy that put SDR into a DDR only MB... said the salesguy told him it'd work and he only had to push the ram in a bit to get it in. Worst part is, with the board bending just a bit, I actually got regular SD to snap into place very easily, which is even worse :Q
Once again, those above me replace the board with another of the same, however the customer actually ended up buying DDR ram for the board, and I tested it instore to make sure it worked.

*sigh*

Or how about the guy that thinks it's a hardware problem when the "Critical Updates" page in Windows Update won't load, but every single other website on the internet works fine.