As some of you know, I work at a very large dealership. One of our guys got called up to active duty, so I've been filling in for him on our night shift 1-10pm since May.
This lady calls tonight, wants to know if we can make her a key for a 1998 Escort, and how much would it be. I give her prices for both a PATS key (has a chip) and a regular key. She says she has an animal (didn't say what) locked in the car.
So I, being a huge animal lover, tell her it'd be a lot quicker to call a tow truck to get the door open. But no, she's thinking about leaving the car and coming to get a key from us. So I tell her, for us to cut you a key from the VIN, we need ID, proof of ownership, and obviously, the VIN. That is our (and should be every dealer's) policy, or anybody could bring us a VIN to anybody's car and get a key.
She starts FREAKING, yelling, cussing, complete temper tantrum. Totally out of control. "why would I be acting like this if I didn't really own the car, etc, etc". Then her mom gets on the phone and I tell her about getting the tow truck, and she agreed and hung up, all the while the chick is screaming in the background, "just hang the goddamn phone up".
Then she calls right back and my coworker answered and she called him every name in the book and hung up.
The whole while I'm thinking, this sounds like some ex-wife or GF wanting a key to her ex's vehicle.
Next guy brings in a Focus for its first oil change, 3,000 miles on the car. Says, "oh, and the front wheels have turned brown, like the paint's bad, is that under warranty?"
I look at the car, and it's just brake dust. I tell the guy, and he says, no I've run it through the car wash and washed it myself. I say you have to SCRUB the wheels. I have, he says and gets pissy about it.
I say, ok, I'll note that on the write up sheet. Then I go out to get info off the car.......the damn dust wiped right off with no effort at all with my finger.
What a lying sack of shit......and has the nerve to get pissed about it.
How do people like this get through life?
This lady calls tonight, wants to know if we can make her a key for a 1998 Escort, and how much would it be. I give her prices for both a PATS key (has a chip) and a regular key. She says she has an animal (didn't say what) locked in the car.
So I, being a huge animal lover, tell her it'd be a lot quicker to call a tow truck to get the door open. But no, she's thinking about leaving the car and coming to get a key from us. So I tell her, for us to cut you a key from the VIN, we need ID, proof of ownership, and obviously, the VIN. That is our (and should be every dealer's) policy, or anybody could bring us a VIN to anybody's car and get a key.
She starts FREAKING, yelling, cussing, complete temper tantrum. Totally out of control. "why would I be acting like this if I didn't really own the car, etc, etc". Then her mom gets on the phone and I tell her about getting the tow truck, and she agreed and hung up, all the while the chick is screaming in the background, "just hang the goddamn phone up".
Then she calls right back and my coworker answered and she called him every name in the book and hung up.
The whole while I'm thinking, this sounds like some ex-wife or GF wanting a key to her ex's vehicle.
Next guy brings in a Focus for its first oil change, 3,000 miles on the car. Says, "oh, and the front wheels have turned brown, like the paint's bad, is that under warranty?"
I look at the car, and it's just brake dust. I tell the guy, and he says, no I've run it through the car wash and washed it myself. I say you have to SCRUB the wheels. I have, he says and gets pissy about it.
I say, ok, I'll note that on the write up sheet. Then I go out to get info off the car.......the damn dust wiped right off with no effort at all with my finger.
What a lying sack of shit......and has the nerve to get pissed about it.
How do people like this get through life?
Some warranties do cover that, but it has to be be explicitly stated though.
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