My friends and I went to Boomers late at night, and we had two tickets remaining near the end of our trip. We planned on riding go carts twice before they closed then go home. The line closes at 11:30, and we were like next in line at 11:15, meaning our ride woudl've been over around 11:25 and we would've been able to get back in line one last time and use our remaining tickets. All of a sudden, a group of like 6 people just go in front of us, right under the eye of the workers. We call them over and we're like, hey why are these people cutting. They proceed to give US attitude about it, and so we're fvcking pissed now. The workers do nothing about the people that cut, and thus when our ride ends, it's 11:32 and we're not allowed back in line. We ask if we can get a refund on our remaining ticket since thanks to the incompetent workers we should have been back in line before 11:30 again. The same workers gives us more attitude, some sarcasm, and we're over the edge now. One of my friends cars broke down halfway through our ride and he goes to management to ask if he can get another ride even though the lines are closed because he barely got half the ride.
Management, which was also stupid as hell, says yes and calls the track for us. We go out there, my friend asks if we can all ride (WTF is the point of having one person ride by himself for 5 minutes?), and the security guards and workers say yes. The same guy that was a dick to us earlier comes out and says no no no only one person can ride. We even offered to give him the remaining tickets that we were going to seek a refund for. He says no no, i'm only going to open up the ride for this ONE person. Imagine how fun that would be, racing yourself on a track for 5 minutes. We go inside to complain again to management but the manager has locked himself up in the office and wont respond to our calls. We ask an employee for corporate names and phone numbers so we can file an official complaint. As we're leaving to our car, the worker that was a dick to us plus a friend of his and a security guard start muggin us. I look at them and see them pointing at us, and so we turn around and start walking towards them.
We ask him what he said, and he starts talking a bunch of sh!t to us. Things escalate, and while still on COMPANY time, he threatens to kick all our asses. He's a pretty big black guy, stupid as hell from what we've witnessed so far, and I'm getting pretty nervous. The security guard actually LETS him come out to the parking lot to confront us, where he gets in my friends face. My friend basically says, "hit me". He says "i'm basically going to get paid to kick your ass." Yeah, get paid $6.75 an hour, don't be so modest. The security guard finally comes between them and as we leave he yells some more at us.
Boomers Corp. is certainly going to hear about this, we have complaints against 3 workers, the security guard, and the manager. We were all treated with disrespect, we think a lot of it had to do with the fact that we were teenagers. The security guard let the workers confront my friend, threaten my friend, and call us a bunch of names. The manager seemingly had no control over the park whatsoever. One of my friends went in asking for a refund on one of his tickets. The manager says "i'm not going to give you $7.00 back for the ticket." Regular price for tickets is 7.00. We bought a value pack and each ticket really only cost us around 4, and so we ask for our freakin 4 dollars back. He says no again and then runs away to his office.
I know a lot of this could have been prevented, but I can't believe we were treated with such disrespect and in such a manner by not 1, 2, but 3 employees. I'm personally going to go back to make sure the guy isn't working there. If he had actually hit my friend, Boomers would have had a nice lawsuit on their hands. All this, caused by cutting in line, and a request for a $4.00 ticket rejected.
Cliff Notes:
- People cut in line right before us, preventing us from getting back in line by 11:30 so we can ride the go-carts again.
- Idiot workers do nothing about it, giving us attitude, sarcastic remarks, and basically being idiots
- Management is incompetent and has no control over the park, and is afraid to face customers.
- As we prepare to leave the park, the same workers talk and start a bunch of sh!t.
- Security guard lets workers threaten customers and get in their faces, all while doing absolutely nothing
Management, which was also stupid as hell, says yes and calls the track for us. We go out there, my friend asks if we can all ride (WTF is the point of having one person ride by himself for 5 minutes?), and the security guards and workers say yes. The same guy that was a dick to us earlier comes out and says no no no only one person can ride. We even offered to give him the remaining tickets that we were going to seek a refund for. He says no no, i'm only going to open up the ride for this ONE person. Imagine how fun that would be, racing yourself on a track for 5 minutes. We go inside to complain again to management but the manager has locked himself up in the office and wont respond to our calls. We ask an employee for corporate names and phone numbers so we can file an official complaint. As we're leaving to our car, the worker that was a dick to us plus a friend of his and a security guard start muggin us. I look at them and see them pointing at us, and so we turn around and start walking towards them.
We ask him what he said, and he starts talking a bunch of sh!t to us. Things escalate, and while still on COMPANY time, he threatens to kick all our asses. He's a pretty big black guy, stupid as hell from what we've witnessed so far, and I'm getting pretty nervous. The security guard actually LETS him come out to the parking lot to confront us, where he gets in my friends face. My friend basically says, "hit me". He says "i'm basically going to get paid to kick your ass." Yeah, get paid $6.75 an hour, don't be so modest. The security guard finally comes between them and as we leave he yells some more at us.
Boomers Corp. is certainly going to hear about this, we have complaints against 3 workers, the security guard, and the manager. We were all treated with disrespect, we think a lot of it had to do with the fact that we were teenagers. The security guard let the workers confront my friend, threaten my friend, and call us a bunch of names. The manager seemingly had no control over the park whatsoever. One of my friends went in asking for a refund on one of his tickets. The manager says "i'm not going to give you $7.00 back for the ticket." Regular price for tickets is 7.00. We bought a value pack and each ticket really only cost us around 4, and so we ask for our freakin 4 dollars back. He says no again and then runs away to his office.
I know a lot of this could have been prevented, but I can't believe we were treated with such disrespect and in such a manner by not 1, 2, but 3 employees. I'm personally going to go back to make sure the guy isn't working there. If he had actually hit my friend, Boomers would have had a nice lawsuit on their hands. All this, caused by cutting in line, and a request for a $4.00 ticket rejected.
Cliff Notes:
- People cut in line right before us, preventing us from getting back in line by 11:30 so we can ride the go-carts again.
- Idiot workers do nothing about it, giving us attitude, sarcastic remarks, and basically being idiots
- Management is incompetent and has no control over the park, and is afraid to face customers.
- As we prepare to leave the park, the same workers talk and start a bunch of sh!t.
- Security guard lets workers threaten customers and get in their faces, all while doing absolutely nothing
:beer:
Facebook
Twitter