Unable to remove ASK toolbar spyware from Win 7

Discussion in 'Software for Windows' started by Noid, Apr 18, 2010.

  1. Noid

    Noid Platinum Member

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    I been trying to get this 'software' off my Win7.
    Anyone have a solution that works?

    This is the letter I sent to ASK.com

    customersupport@ask.com
     
    #1 Noid, Apr 18, 2010
    Last edited: Apr 18, 2010
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  3. mechBgon

    mechBgon Super Moderator<br>Elite Member

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    If you haven't tried System Restore yet, that's worth a shot.
     
  4. Noid

    Noid Platinum Member

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    I took it one step further, and sent the DLL to microrsoft thru their Defender submission utility. So, at least they will be put on their Sh*t list.

    The restore point isn't an option until I get a reply form Ask.com.
    (I hope next week)

    Does the restore point process really work? I've never tried it.
    I'm a bit afraid to use it, since I don't have a image backup.
     
  5. AFurryReptile

    AFurryReptile Golden Member

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    Revo Uninstaller.
     
  6. pcgeek11

    pcgeek11 Lifer

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    They maybe somewhat unwilling to assist after the insult. ( true or not ). You will always get more flies with honey.
     
  7. bruceb

    bruceb Diamond Member

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    Please see this page

    http://www.finaluninstaller.com/blog/ut/how-to-uninstall-ask-toolbar.html

    Note that some of the step have scroll arrows (which you need to use to see all of what is there) .. follow directions and you should be ok.
    There is also an automatic uninstaller listed on same page. It may work.

    1): Terminate Ask Toolbar process
    c:\program files\ask.com\SaUpdate.exe c:\program files\ask.com\UpdateTask.exe

    2): Delete Ask Toolbar files.
    c:\program files\ask.com\config.xml c:\program files\ask.com\GenericAskToolbar.dll c:\program files\ask.com\mupcfg.xml c:\program files\ask.com\SaUpdate.exe c:\rogram files\ask.com\UpdateTask.exe c:\WINDOWS\tasks\scheduled update for ask toolbar.job

    3): Delete Ask Toolbar directories.
    C:\Documents and Settings\Administrator\Local Settings\Application Data\asktoolbar c:\program files\ask.com\ C:\WINDOWS\Installer\{86d4b82a-abed-442a-be86-96357b70f4fe}

    4): Delete Ask Toolbar registry keys and values.
    HKEY_CLASSES_ROOT\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}

    HKEY_CLASSES_ROOT\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF

    HKEY_CLASSES_ROOT\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

    HKEY_CLASSES_ROOT\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9

    HKEY_CLASSES_ROOT\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

    HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}

    HKEY_CURRENT_USER\Software\appdatalow\askbardis

    HKEY_CURRENT_USER\Software\appdatalow\askbardis\bar

    HKEY_LOCAL_MACHINE\Software\classes\appid\{9b0cb95c-933a-4b8c-b6d4-edcd19a43874}

    HKEY_LOCAL_MACHINE\Software\classes\appid\genericasktoolbar.dll

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}

    HKEY_LOCAL_MACHINE\Software\classes\genericasktoolbar.toolbarwnd

    HKEY_LOCAL_MACHINE\Software\classes\genericasktoolbar.toolbarwnd.1

    HKEY_LOCAL_MACHINE\Software\classes\genericasktoolbar.toolbarwnd.1\clsid

    HKEY_LOCAL_MACHINE\Software\classes\genericasktoolbar.toolbarwnd\clsid

    HKEY_LOCAL_MACHINE\Software\classes\genericasktoolbar.toolbarwnd\curver

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}

    HKEY_LOCAL_MACHINE\Software\Microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\browser helper objects\{d4027c7f-154a-4066-a1ad-4243d8127440}

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}

    HKEY_CURRENT_USER\Software\appdatalow\askbardis\bar\hpoparam

    HKEY_LOCAL_MACHINE\Software\classes\appid\genericasktoolbar.dll\appid

    HKEY_LOCAL_MACHINE\Software\Microsoft\internet explorer\toolbar\{d4027c7f-154a-4066-a1ad-4243d8127440}

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\Ask.com\

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Ask.com\GenericAskToolbar.dll

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Ask.com\TaskScheduler.exe

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
    \CurrentVersion\SharedDlls\C:\Program Files\Ask.com\UpdateTask.exe

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\authorizedcdfprefix

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\comments

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\contact

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\displayname

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\displayversion

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\estimatedsize

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\helplink

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\helptelephone

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\installdate

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\installlocation

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\installsource

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\language

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\modifypath

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\norepair

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\publisher

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\readme

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\size

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\uninstallstring

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\urlinfoabout

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\urlupdateinfo

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\version

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\versionmajor

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\versionminor

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\uninstall\{86d4b82a-abed-442a-be86-96357b70f4fe}\Windowsinstaller
     
    #6 bruceb, Apr 18, 2010
    Last edited: Apr 18, 2010
  8. Noid

    Noid Platinum Member

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    A reply today

    My response

    You clearly did not read or comprehend my complaint.

    Yes, of course I restarted my computer.

    Please re-read my original Email. It states the MS installer never completes the un-install process.
    It also states the un-install PROGRAM that you supply on your help section called ' fiUnins.exe ' does not work either.
    ( It does not see the Ask toolbar installed )

    Please forward my complaint to someone who can help me.

    I also sent my complaint to Microsoft.
     
    #7 Noid, Apr 19, 2010
    Last edited: Apr 19, 2010
  9. Noid

    Noid Platinum Member

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    bruceb

    I tried your suggestion. This program listed the toolbar on 1st scan. I selected it and 'cleaned'. But, On reboot, the toolbar is still listed in my programs installed. So, I rescanned, but it did not see it. So, I ran the registry cleaner also, but that did not remove it either.

    I beleive this is a version of the Ask toolbar that was not meant to be installed on Win7 x64, and this is why I can't remove it.
     
    #8 Noid, Apr 19, 2010
    Last edited: Apr 19, 2010
  10. Noid

    Noid Platinum Member

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    Success ... the hard way

    I used the guide in bruceb's link for a manual removal.

    However ... If you are going to do the same as I did ...
    ... keep your eye open for variations in searching for 'Asktool' ...
    .. like 'Ask@com'

    In all .. I estimate I deleted around 70 registry items.

    If you carefully look at the values within the keys, your can determine what to search that is not listed in the removal article. Also, many items listed in the article were not found, so maybe some items were deleted while trying the removal program.

    Thanks for all the prompt replies and suggestions.
     
    #9 Noid, Apr 19, 2010
    Last edited: Apr 19, 2010
  11. JackBurton

    JackBurton Lifer

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    And how did this get installed if you weren't running as Admin?
     
  12. Noid

    Noid Platinum Member

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    JackBurton

    Did I say I was not an Admin? This my Win7 home computer, so I am admin.

    I was installing ' defraggler '. It had options to select installed optional software, which I declined (Ask toolbar and other stuff ). During the install, I got install errors from MSinstaller. I began to view the application error logs, when the installer restarted itself, and installed the Ask toolbar without prompting me. I'm not sure if I accidentally hit the 'enter' key one to many times, or the installer re-started on it's own.

    But, the 'defraggler' installer definitely balked when I declined the toolbar the 1st time.

    I've been having these same type of issues with the installer on Win7 for many applications I try. I believe many of these applications are not x64 ready.
     
  13. Fear No Evil

    Fear No Evil Diamond Member

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    Why didn't you just run the uninstaller?





















    ;)
     
  14. Noid

    Noid Platinum Member

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    Another Reply



    Does not contain Windows 7 x64