Twinmos = horrible customer support

[Corporate Thug]

so my ram went bad, i went to the twinmos website to get contact info

under Info, they list an email address and a telephone number to call for an RMA

I first call the number, they guy (in somewhat broken english) tells me that they dont do RMAs over the phone. Ok, kinda weird that they give you a phone number to call but thats cool

so i send them an email

Over 48 hours and no response

So i decide to call during their regular business hours (9pm - 6pm). I call them at 4:30 and what do i hear? you have reached twinmos after business hours, please try again during regular business hours.

WTF? and on top of that, no advanced RMA

glad i went with OCZ for my new ram...

 

[Megatomic]

I had terrible support from them also. Luckily NewEgg agreed to allow me to RMA my bad memory to them.

Screw you TwinMOS. :thumbsdown:

 

[eXx08]

Never Heard of Them?

 

[Maluno]

Originally posted by: thekillerjks
Never Heard of Them?

They are a fairly big name brand in oc'ing memory.

 

[Corporate Thug]

Originally posted by: thekillerjks
Never Heard of Them?

they are the people that started in winbond craze

 

[JEDIYoda]

Its interesting that there RAM has no english speaking reviews....
I did a Google search.....all i got were sites from Eurpe and Asia...

 

[eXx08]

Originally posted by: Maluno

Originally posted by: thekillerjks
Never Heard of Them?

They are a fairly big name brand in oc'ing memory.

Hmm... may just not have caught my attention.

 

[Corporate Thug]

Originally posted by: JEDIYoda
Its interesting that there RAM has no english speaking reviews....
I did a Google search.....all i got were sites from Eurpe and Asia...

http://www.extremeoverclocking.com/reviews/memory/TwinMOS_PC3200_1.html
http://www.techpowerup.com/reviews/TwinMOS/TwisterBH5
http://www.ocprices.com/index.php?rev_id=144&action=reviews&cat_id=69

 

[Googer]

Twinmos = Bad Service
Crucial == Good Customer Service *****

 

[Zenbeatnik]

Originally posted by: Googer
Twinmos = Bad Service
Crucial == Good Customer Service *****

OCZ===Awesome customer service >*.*

 

[xit2nowhere]

Hopefuly Twinmos will get its act together like OCZ and improves its customer service.

 

[Elcs]

Originally posted by: xit2nowhere
Hopefuly Twinmos will get its act together like OCZ and improves its customer service.

Hopefully I wont have to RMA my 2 x 512mb TwinMOS with Winbond CH-5 chips.

 

[xit2nowhere]

Good luck Elcs and :beer:

 

[Googer]

Originally posted by: Zenbeatnik

Originally posted by: Googer
Twinmos = Bad Service
Crucial == Good Customer Service *****

OCZ===Awesome customer service >*.*

I have almost no experience with OCZ service, they are still a fairly new company. I have been dealing with Crucial for many years now, they have been good to me every time I have called and their products are just as good as the service.

 

[Hacp]

Twinmos= associated with wnbound UTT

 

[imported_Owl]

I had a problem/question about Corsair memory. Called their tech telephone source three different times and always got the voice mailbox response. E-mailed the RamGuy, their e-mail tech support and got a response in less than two hours. I'm impressed. Corsair products also top notch.

 

[eplebnista]

My twinmos has been running fine for 8 months @ 24/7 now with no problems. :crossesfingers;

 

[Corporate Thug]

and it continues

two more emails with no responses

i call them up again, the guy picks up, asks for my firm name, puts me on hold, comes back and asks for my last name, and hangs up on me

 

[Elcs]

Originally posted by: Corporate Thug
and it continues

two more emails with no responses

i call them up again, the guy picks up, asks for my firm name, puts me on hold, comes back and asks for my last name, and hangs up on me

Heh... hehehehe.....

Companies are the some of the funniest people ever.

Im going to check my warranty and check out my sticks individually with memtest when Im out at work.

 

[Corporate Thug]

just got a email response

You should go to the store where you bought the parts to get the services

:roll:

never going to recommned or purchase twinmos products