Turtle Beach Santa Cruz problem...HELP plz!!

[TheJackal]

I built a new system over 6 months ago that included Win 98 SE, the Epox 8k7a motherboard, and the Santa Cruz. I recently tried to reinstall the sound drivers (as directed from the Voyetra website) and now all of a sudden i can't get it to work. After i uninstall everything Turtle Beach from my system (including registry entries), i reboot, it detects the sound card, i cancel through that (as it says to do from the latest driver readme file), i run the the setup program, drivers seem to install smoothly, reboot, no sound and no error message. When i go into Device Manager, however, a "PCI Multimedia Audio Device" appears in the Other section saying no driver's are installed for it. I have tried about a dozen times and every time i reboot after the drivers have finished installing, i get the "PCI Multimedia Audio Device" appearing in the Other section of Device Manager.

There is nothing running in the background other thatn Systray and Explorer when i install the drivers. Also, there doesn't seem to be any conflicts in IRQ, Memory, etc. Bear in mind, it had been working flawlessly for 6 months. Anyone got some ideas?

 

[Jeff H]

This is just a WAG, but did you d/l the driver? If so, is it possible the d/l is corrupted? Try d/l'in the driver update again and see if that fixes it. Also, can you install the drivers from the original CD that came w/the card?

 

[rockhard]

Have you toggled through the Santa Cruz Control Panel to change the sound output options at all?
I had my headphones plugged into the Versa Jack and had no sound. I right clicked the Volume Icon on the Desktop, selected SC Control Panel and changed the options for sound output on the Main tab by changing the Speaker Option to what i required.

Hope this helps

 

[powaking]

Make sure you unplug your internet when you reboot. I found (atleast for XP anyway) that when you go back into Windows it detects and installs its own drivers before I got a change to run the setup again.

 

[TheJackal]

Jeff - Yes, i tried both the one of the Voyetra website and the one off the original CD, neither work.

rockhard - I can't get into the Santa Cruz Control Panel because it says it doesn't detect a Santa Cruz card installed. (even though the drivers seem to install just fine)

powaking - Yeah, i tried that too...still no luck.

 

[rockhard]

Are you sure you downloaded the right drivers?
The "WDM" ones only work with ME.

You would need the "VXD" ones that are available on the same download page.
Click here to d'load 98se VXD drivers

 

[TheJackal]

Yep, they were the right ones. I actually tried installing from the original CD as well and no luck. I ended up reinstalling Win98 SE and that fixed the problem.

 

[theplanb]

This sort of thing usually happens to me when it's not the first time to install a driver for a hardware.
I usually just point the windows where to look for the driver file..