TURBOTAX Changes Spark Customer Uproar

[C1]

In today's news:

http://www.utsandiego.com/news/2015/jan/20/tp-turbotax-changes-spark-customer-uproar/all/?print

I'm a long time TTX user.

I did call Intuit and they were really nice (almost wonderful) about the situation.

Not sure what next year will bring, but if you have been using Deluxe and havent yet purchased your TTX, it is recommended that you check the revised product capabilities mix to verify version suitability.

http://www.officedepot.com/a/product...63349556-VQ21-

 

[Blanky]

I like the interface of turbotax so feel okay paying them each year. If I run all my stuff and they want too much money I'll just spend the hour necessary to input all my info into taxact (super cheap). Serves as an audit of the other's calculations, too.

 

[AznAnarchy99]

I remember reading somewhere that Inuit and H&R blocked legislation that would make tax forms easier to keep their products viable.

 

[maddogchen]

how long did you have to wait on the phone for?

 

[Jimzz]

Yea TaxAct has been getting good reviews this year and cheaper.

 

[Belegost]

I have to report capital gains almost every year, but somehow I can't seem to get all that upset about needing to spend an extra $20 on my taxes. Especially given that right now I'm just waiting for e-trade to release their 1099s and my taxes are done taking about an hour and a half.

 

[cabri]

TT has always been $10-$20 more than the equivalent to H&R.

Now they are adding an additional $20-$30 to the spread to maintain the same capability.

I left TT back in the '03 time frame when they added spyware (showed arrogance w/ respect when caught) and use H&R instead.

 

[Blanky]

TT has always been $10-$20 more than the equivalent to H&R.

Now they are adding an additional $20-$30 to the spread to maintain the same capability.

I left TT back in the '03 time frame when they added spyware (showed arrogance w/ respect when caught) and use H&R instead.

I left them too but went back to them after taxcut's online version a few years back was unable to handle a certain very common tax deduction and was told to use the disc version instead. Was amateur hour.

 

[postmortemIA]

TaxAct is way less expensive, and very similar quality. TurboTax is bit more refined, but experienced person can make with TaxAct just fine.

One annoyance with TaxAct is that they force you to create new username each year.

 

[IronWing]

Free fillable forms from the IRS are free.

List of supported forms here.

 

[Imported]

TT has always been $10-$20 more than the equivalent to H&R.

Now they are adding an additional $20-$30 to the spread to maintain the same capability.

I left TT back in the '03 time frame when they added spyware (showed arrogance w/ respect when caught) and use H&R instead.

Same here. Left TT during the spyware debacle and have used H&R since.

 

[Markbnj]

I remember reading somewhere that Inuit and H&R blocked legislation that would make tax forms easier to keep their products viable.

I worked for HRB for a couple of years a long time ago. The whole company was engineered around getting money out of poor and/or stupid people. Tax loans was a big one.

 

[pontifex]

TaxAct is way less expensive, and very similar quality. TurboTax is bit more refined, but experienced person can make with TaxAct just fine.

One annoyance with TaxAct is that they force you to create new username each year.

they do? i logged in with the username i used last year and it started to go through this year's tax stuff.

 

[brianmanahan]

i have always just used the home & business version of turbotax, which wasnt affected by the schedule D changes. it's 80$ but i split it with 4 other family member so the price isnt that bad.

 

[cbrsurfr]

I use Premier due to rental property and investments. It doesn't look like anything has changed on that edition. In fact when I look back at what I paid last year and what I just paid this year, this year was $5 less.

 

[C1]

how long did you have to wait on the phone for?

Effectively no wait which was nice, but the transaction to get the supposed upgrade took maybe 10 minutes. I havent looked yet thru the four emails that Intuit sent supposedly providing the free upgrade to Premier as download. Will let you know how that turns out.)

People on the COSTCO website report being on hold for as much as 30 minutes before getting assistance.

It is understood that this will be the first tax year that questions (and processing?) related to affordable care act (ACA) appear. Maybe the added complexity & expense believed to loom with managing tax implications associated with the ACA are behind Intuit's perceived need for a higher mark up/profit margin.

 

[luv2liv]

thanks for the FYI. according to the link, i might get a free version of H&R Block software for free this year. hehe

 

[brianmanahan]

I use Premier due to rental property and investments. It doesn't look like anything has changed on that edition. In fact when I look back at what I paid last year and what I just paid this year, this year was $5 less.

everyone needs premier then

because everyone here has Rental Income

 

[cbrsurfr]

everyone needs premier then

because everyone here has Rental Income

It's a $20 difference. I don't see why people are all up in arms over this. Nothing stays the same price forever. Deal with it.

 

[postmortemIA]

they do? i logged in with the username i used last year and it started to go through this year's tax stuff.

the username is good for a year, you have to renew it, then they say they don't keep your previous years returns, etc.

 

[Exterous]

I havent looked yet thru the four emails that Intuit sent supposedly providing the free upgrade to Premier as download. Will let you know how that turns out.)

Free this year. Be prepared to bend over next year

thanks for the FYI. according to the link, i might get a free version of H&R Block software for free this year. hehe

Yep - that plus the ability to import TT forms from last year made the switch an easy decision. So far I don't like the interface quite as much but its easily something I can deal with to save $30-40 and whatever time I would have spent looking for a discount

 

[brianmanahan]

It's a $20 difference. I don't see why people are all up in arms over this. Nothing stays the same price forever. Deal with it.

i have gotten h&b for 80$ for the last 3 years

 

[Double Trouble]

It's a $20 difference. I don't see why people are all up in arms over this. Nothing stays the same price forever. Deal with it.

Ummm... no. I don't have to just "deal with it", I can vote with my wallet and go elsewhere. I can also voice my displeasure with the move to the company. When enough people do so (as is happening now), the company is forced to re-evaluate their position So no, you don't have to just "deal with it", you have options.

I've been using TT deluxe for at least a decade, I'm letting them know I'm switching over to other packages. I don't see why I should have to move up to a more expensive "tier" product to keep the same functionality I've always had. If someone else is OK with that, no problem, that's up to them, but not me.

 

[Double Trouble]

Free this year. Be prepared to bend over next year



Yep - that plus the ability to import TT forms from last year made the switch an easy decision. So far I don't like the interface quite as much but its easily something I can deal with to save $30-40 and whatever time I would have spent looking for a discount

I like the fact that you can import the TT forms from the prior year, that will make my switch easier as well.

 

[Red Squirrel]

I just get my taxes done professionally for like 25 bucks. Can't really beat that. They keep up with all the tax rules and government programs and all that jaz and know all the terminology and all the various situations and forms and all the stuff to get the maximum return and to avoid having to pay, etc.