Trying to update a website, having issues...

[NathanBWF]

Here is the site I'm working on:

Willows Golf Course

If you go to Restaurant & Lounge --> Menus --> Lunch Menu (Opens pop up window) --> Appetizers

you'll see the appetizer menu. I've actually replaced that page with the new appetizer menu and FTP'd the new .htm file onto the web server but when I visit the site I still get the old menu and I can't figure out why. The site uses frames and java, both which I'm not very familiar with but I'm not sure if that has anything to do with my problem. Anyone have any ideas off the top of their head?

 

[NathanBWF]

Bump for help...

 

[Injury]

Be certain your new files aren't named with ".html" at the end, as the pages are linked specifically to .htm

Also make sure you are putting them in the correct directory. Refresh the page, too... instead of just clicking the links.

Frames and the java used on this site should have no bering on the content being changed here.

 

[NathanBWF]

Originally posted by: Injury
Be certain your new files aren't named with ".html" at the end, as the pages are linked specifically to .htm

Also make sure you are putting them in the correct directory. Refresh the page, too... instead of just clicking the links.

Frames and the java used on this site should have no bering on the content being changed here.

Just double checked all of that. File extensions are correct, they're in the proper directory. I've refreshed the pages several times as well as checked the site from multiple computers (work and home). Still no luck.

Thanks for the advice though. Anyone else?

 

[igowerf]

Are you sure you're putting them in the right directory? Maybe there's extra copies of the files on the server and you're replacing the wrong ones. It seems like the file should be place in the root of the www or public directory.

Also, you can try deleting the files and seeing if the pages still work. Just make sure to back everything up.

 

[NathanBWF]

Originally posted by: igowerf
Are you sure you're putting them in the right directory? Maybe there's extra copies of the files on the server and you're replacing the wrong ones. It seems like the file should be place in the root of the www or public directory.

Also, you can try deleting the files and seeing if the pages still work. Just make sure to back everything up.

I'm positive they're in the right directory. It's the main directory, the first directory you see when you first FTP into the server. I searched through every directory and didn't see a copy of the file anywhere. On a side note, I just deleted the .htm page from the server, went back to the site, and the damn thing still shows the old page! I can't figure this out...

 

[igowerf]

What are the file names of the files that you're replacing? If you want to replace the popup with a new page, you should be replacing lunchframe.htm. If you want to replace the individual menu pages, you should be replacing lunch-appetizers.htm, lunch-burgers.htm, etc.

 

[NathanBWF]

I need to change the prices and items on the 5 menus on that popup window (lunch-appetizers.htm, lunch-burgers.htm, etc.). I'm having the same problem with all 5 pages. I FTP into the server, download the file to my computer, save it with the same name and extension, FTP the file back up to the server replacing the existing one, and nothing happens.

 

[Injury]

If you feel comfortable doing it, you can PM me the FTP info and I will happily check it out for you.

This seems like a strange problem that I don't think I can answer without seeing it for myself. If everything you have said is correct then there should not be any problem at all.

 

[Slogun]

I've had an experience similar to that. The solution was as simple as clearing my browser cache when using mozilla.

Worth a try.

 

[NathanBWF]

Originally posted by: Slogun
I've had an experience similar to that. The solution was as simple as clearing my browser cache when using mozilla.

Worth a try.

Just tried that too....didn't work. Tried with 3 different browsers too and still nothing.

 

[NathanBWF]

Originally posted by: Injury
If you feel comfortable doing it, you can PM me the FTP info and I will happily check it out for you.

This seems like a strange problem that I don't think I can answer without seeing it for myself. If everything you have said is correct then there should not be any problem at all.

I'm going to try to find the guy who designed the site originally today...but I know for a fact that company got bought out a while ago so I don't know if he'll still be around. If I can't find him and I can't figure this out by the end of the day I might fire a PM your way. Thanks for the help!

 

[NathanBWF]

HAH! Figured it out! Finally found someone at the hosting company who new what was going on. I guess it isn't a direct FTP site you upload the files to. Their is a separate admin site you have to log into where you have to syncronize the FTP files with the current site for the changes to take effect. Kind of pointless in my mind but whatever...it's all good now. Thanks to all for the help and suggestions though...