Trouble with brand new laptop

[lakedude]

Having trouble with a brand new Asus Tuf laptop as shown:

 

[lakedude]

We recently built a desktop 7600x/RTX 4070 system that has been rock solid, our new laptop, not so much.

It randomly freezes up during downloads, opening a new game or doing anything new. Once something is running it seems to do fine.

We just played Quake1 enhanced. I moved the laptop and tried to continue but it wouldn't run. GOG game file check hung and now a fresh install is hung at 94%.

Ran a windows RAM check which did not find any problems.

It is new enough i should be able to take it back?

Suggestions?

 

[igor_kavinski]

Take it back. Must've missed QA somehow. You could try latest BIOS update.

 

[lakedude]

The BIOS automatically updated itself!??

Checked SMART and ran a couple drive scans. Deleted GOG and reloaded. All good so far.

Could run an extended memtest...

 

[igor_kavinski]

Could run an extended memtest...

Attach the wrong photo?

Download the FFXV benchmark and run that with highest settings at max resolution. It would exit randomly when I was messing with RAM timings so it can be somewhat of a stability test.

I haven't tried this but a playable demo sounds even better: https://finalfantasyxv.square-enix-games.com/en/windows-edition/demo

 

[lakedude]

It is going back...

 

[lakedude]

What is the best way to nuke my personal info on the returning laptop?

 

[Tech Junky]

What is the best way to nuke my personal info on the returning laptop?

Linux to zero out the drive using dd.

 

[lakedude]

Linux to zero out the drive using dd.

That would do it, "urandom"

 

[lakedude]

Took the Asus back to BB for a swap. With none in stock a new one should arrive in 2 days, shipped for free to the house.

BB is the best of both worlds with their online shopping blended perfectly to their brick and mortar store. When I returned the laptop they scanned the code on the box and asked my name and that was it. I didn't need to show a receipt or provide ID. It was a smooth process. If I hadn't nuked the drive they would have done it for me.

I'm not happy that the laptop needed to be returned but BB made the experience as painless as possible.

 

[lakedude]

The contrast between our latest desktop (which has been practically flawless) and this laptop is really something. Both stand out compared to previous experiences.

Most every other time there has been some amount of fiddling around and then a system is more or less reliable. Our 7600x/4070 has been one of the best ever with minimal fiddling and zero reliability issues so far, knock wood.

I've never taken a computer back before so the Asus has set a new record. I guess if it was a hand-built only the bad part(s) would have been RMAed.

 

[igor_kavinski]

Asus is known to make bumbling mistakes every once in a while. You are lucky you didn't have to deal with ASUS directly. They would've simply denied RMA request. They did apologize about their behavior recently but who knows if they will really change: https://www.techspot.com/community/...ges-after-rma-and-repair-cost-outrage.285895/

 

[lakedude]

Laptop #2 has arrived. The box is banged up a bit. If this one has issues it is going back for good ...

 

[lakedude]

No lockups so far and no missing textures.

 

[igor_kavinski]

Take some DX12 FPS or open world game, set resolution to 720p and run with Adrenaline settings all maxed out, like AA, tesselation etc. and force the setting rather than letting the game decide. If that passes, test again at max settings @1080p. Both pass? It's good then.

 

[lakedude]

The second Tuf has been solid. Changing certain settings on RTX Quake 2 locks up the game but not the whole system.

Trying to play Witcher, CP77 and God of War but all require more keys than I'm accustomed to from FPS.

I was able to adapt to Bioshock easily. Stun em with plasmids and then gun em down.

 

[igor_kavinski]

Trying to play Witcher, CP77 and God of War but all require more keys than I'm accustomed to from FPS.

I usually solve that problem by binding keys all around the wasd cluster, like qzxcerfvtgbyhnujm etc.

 

[Harry_Wild]

Return the laptop ASAP! Wait for next generation Qualcomm Snapdragon X Elite to become cheap!

 

[lakedude]

Return the laptop ASAP! Wait for next generation Qualcomm Snapdragon X Elite to become cheap!

How is the graphics in that thing compared to say an RTX 4060 or RX7700S?

 

[igor_kavinski]

How is the graphics in that thing compared to say an RTX 4060 or RX7700S?

SD Elite X laptops have iGPU so you can imagine the performance. Can't touch discrete graphics.