My modem on my Satellite M35-S359 laptop has recently stopped working. I called Toshiba went through some things with them , uninstalled and reinstalled the drivers and we could not get it to work. They want me to send the laptop in to them, but I thought I would try and see if you guys could help me.
When I go to Device manager and go to Modems and properties the Device status says working properly. When I try to Query the Modem under Diagnostics I get the following error message " The port that the modem is attached to could not be opened. This may be the result of a Hardware conflict. Check the device manager to verify all devices are functiional. "
In device manager that are no yellow exclamation marks, so everything seems ok.
When I view log under Diagnostics the last line in the log says "Opening the modem device failed with error 000005aa"
It seems to me that this is a com port problem rather than a driver problem.
Thank You for your help.
When I go to Device manager and go to Modems and properties the Device status says working properly. When I try to Query the Modem under Diagnostics I get the following error message " The port that the modem is attached to could not be opened. This may be the result of a Hardware conflict. Check the device manager to verify all devices are functiional. "
In device manager that are no yellow exclamation marks, so everything seems ok.
When I view log under Diagnostics the last line in the log says "Opening the modem device failed with error 000005aa"
It seems to me that this is a com port problem rather than a driver problem.
Thank You for your help.
