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Too bad all hardware companies aren't like this

C

calpha

Golden Member
Man, I tell ya. Logitech gets an A+ today.

a year ago, I caught a mouseman (non-optical) cordless on sale for $29 - 10 instant rebate. It's the old mouseman style. Well, last week it quit working right. The dang x axis wouldn't respond. New batteries.......cleaned....still. Just no working x axis.

Logitech web tech support---filled out an incident. Got an email two days later to do some manual checking, software update (of which both I'd already done) plus a Long distance number to call if the problem persisted. Got on the phone......only took about two minutes.....talked to tech support read off my serial numbers, and bam. Ok, we'll ship you a replacement.

They get the gold star b/c they sent me the latest version of the mouse I got replaced. Mine wasn't optical but the replacement was. Took a week to arrive, and I didn't even have to send anything back.

Just wanted to take a minute and share b/c I was impressed how they handled themselves, and their product. As good as support hardware wise as Microsoft, and close to Key Tronic. (Key Tronic beats all, hands down). Simply can't beat a keyboard w/ a lifetime warranty. (already had two go bad b/c of water damage......cut the ps2 adapter off, and scanned it and emailed it to them and new keyboards w/i a week).

 
Um, yah, that's why I compared them to MS, and Keytronic 😉

MS is great at replacing kb/s and mice, but that's all ai've ever had replaced by them.
 
sounds great on logitech... I am also very impressed with western digital after my last smooth RMA'ed HD.
 
btw..mikey is still on my sh!t list for one thing hardware wise. I had an initial MS Intellipoint pro...before they added all those damn buttons up top, and before they completely fubared the scrolling keys (arrow keys).

My version was the one where the up, and down arrow were separated (looked just like a cross). When it dieed, they sent me a new one, and I miss my old arrow keys every damn day. Granted I got a replacement for free, but that's one case where I didn't want the upgrade.

hence my permanent switch to the Keytronic Limited series.
 
I had a logitech ifeel mouse and it would double click even when i single clicked sometimes...
called up and they sent me a new one, this was a couple years back..

now my MX700 seems to be doing something like that too except that this time
it starts dragging icons when i double click which means it thinks I am holding the button down when im really just double clicking...
anyone else have this problem with their mx700?
Should I call logitech?
 
Originally posted by: sohdahere
I had a logitech ifeel mouse and it would double click even when i single clicked sometimes...
called up and they sent me a new one, this was a couple years back..

now my MX700 seems to be doing something like that too except that this time
it starts dragging icons when i double click which means it thinks I am holding the button down when im really just double clicking...
anyone else have this problem with their mx700?
Should I call logitech?
Click to expand...

Based on my experience YES.

I have and ifeel mouse too, and I don't use it enuf for it to bother me, so I haven't called them about it. The software for it sucks...and that's my main problem (the ifeel software).

But, don't call em first...do the web support thing and go from there. 😉
 
Originally posted by: sohdahere
I had a logitech ifeel mouse and it would double click even when i single clicked sometimes...
called up and they sent me a new one, this was a couple years back..

now my MX700 seems to be doing something like that too except that this time
it starts dragging icons when i double click which means it thinks I am holding the button down when im really just double clicking...
anyone else have this problem with their mx700?
Should I call logitech?
Click to expand...

I haven't noticed that problem with my MX700 yet..
 
Philips did this the second time my first generation eXpanium mp3-cd player died. they sent me their newest top of the line (complete with ID3 tag support and lighted LCD display, neither of which was on the original) as a replacement🙂
 
only other good company for RMA's i've dealt with is Maxtor

they are fast, dont put up a fuss, and usually what you get is better than what you sent in.. unless it's a brand new model.
 
Originally posted by: CraigRT
only other good company for RMA's i've dealt with is Maxtor they are fast, dont put up a fuss, and usually what you get is better than what you sent in.. unless it's a brand new model.
Click to expand...

Just RMA'ed a 20 gig drive to Maxtor. Totally painless. What a great company to deal with. I sent in the drive and four days later I had a better (newer model) replacement. Excellent!!!
 
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