Man, I tell ya. Logitech gets an A+ today.
a year ago, I caught a mouseman (non-optical) cordless on sale for $29 - 10 instant rebate. It's the old mouseman style. Well, last week it quit working right. The dang x axis wouldn't respond. New batteries.......cleaned....still. Just no working x axis.
Logitech web tech support---filled out an incident. Got an email two days later to do some manual checking, software update (of which both I'd already done) plus a Long distance number to call if the problem persisted. Got on the phone......only took about two minutes.....talked to tech support read off my serial numbers, and bam. Ok, we'll ship you a replacement.
They get the gold star b/c they sent me the latest version of the mouse I got replaced. Mine wasn't optical but the replacement was. Took a week to arrive, and I didn't even have to send anything back.
Just wanted to take a minute and share b/c I was impressed how they handled themselves, and their product. As good as support hardware wise as Microsoft, and close to Key Tronic. (Key Tronic beats all, hands down). Simply can't beat a keyboard w/ a lifetime warranty. (already had two go bad b/c of water damage......cut the ps2 adapter off, and scanned it and emailed it to them and new keyboards w/i a week).
a year ago, I caught a mouseman (non-optical) cordless on sale for $29 - 10 instant rebate. It's the old mouseman style. Well, last week it quit working right. The dang x axis wouldn't respond. New batteries.......cleaned....still. Just no working x axis.
Logitech web tech support---filled out an incident. Got an email two days later to do some manual checking, software update (of which both I'd already done) plus a Long distance number to call if the problem persisted. Got on the phone......only took about two minutes.....talked to tech support read off my serial numbers, and bam. Ok, we'll ship you a replacement.
They get the gold star b/c they sent me the latest version of the mouse I got replaced. Mine wasn't optical but the replacement was. Took a week to arrive, and I didn't even have to send anything back.
Just wanted to take a minute and share b/c I was impressed how they handled themselves, and their product. As good as support hardware wise as Microsoft, and close to Key Tronic. (Key Tronic beats all, hands down). Simply can't beat a keyboard w/ a lifetime warranty. (already had two go bad b/c of water damage......cut the ps2 adapter off, and scanned it and emailed it to them and new keyboards w/i a week).
Facebook
Twitter