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Today, Verizon deserves a second rant

N

NogginBoink

Diamond Member
So I just bought a house in Keller, TX. This is where Verizon is doing a pilot of their Fios (fibre to the premesis) program.

I like super high speed low cost internet. I called to sign up. The person who took my order knew her product and was miraculously able to take an order for a data-only line.

The install was sheduled for Feb. 25.

I waited four hours, Verizon was a no-show. Called and complained, got the apology spiel, installation was rescheduled for this morning between 8 and noon.

I sit in the house four hours. Verizon is a no show. (They showed at 12:05. I told them I had to go back to work. They had a four hour time window that they mandated upon me. They get no slack from me.)

So I've taken a total of eight hours of vacation time off work to babysit the house for installers that never showed up.

I'm currently on hold with who-knows-which department at Verizon, but I'm going to unleash some serious whoop-ass when I get the correct person on the phone.

And they'd better kiss some serious ass here and offer me appropriate compensation for my lost vacation time!

:|
 
Why what are you going to do if they dont? I'm just saying that this is the attitude they will have. They know their FiOS is the pimpest of the pimp, so they are not going to care. "Fine sir, call up comcast then and be SLOW>click."

Seriously though, FiOS is going to be the SH!t. So wait for it and be happy.
 
time warner did that for me. stood me up THREE times. i was super unhappy. they gave me a month's credit.
 
Originally posted by: notfred
The guy was 5 minutes late today. The missed appointment is one thing, but 5 minutes?
Click to expand...


If we had an appointment for 12:00, say, then no that's not a big deal at all.

When the company says, "someone will be there between 8AM and noon" and can't get any more specific than that, then yes, 5 minutes is a big deal. I had to take four hours off work for that, and did have to leave to get back to the office.

If Verizon had been able to set a specific appointment time, then I wouldn't have been in the least upset about five minutes. When they can't even make a four-hour window, they're not getting an extra five minutes from me.
 
Originally posted by: NogginBoink
Originally posted by: notfred
The guy was 5 minutes late today. The missed appointment is one thing, but 5 minutes?
Click to expand...


If we had an appointment for 12:00, say, then no that's not a big deal at all.

When the company says, "someone will be there between 8AM and noon" and can't get any more specific than that, then yes, 5 minutes is a big deal. I had to take four hours off work for that, and did have to leave to get back to the office.

If Verizon had been able to set a specific appointment time, then I wouldn't have been in the least upset about five minutes. When they can't even make a four-hour window, they're not getting an extra five minutes from me.
Click to expand...

All companies are like that. You think there is someone out there who isn't like this? We had the exact same issue 4 months ago with Comcast. EVERYONE gives you this huge window, and its always like 4 hours. Your just complaining now about something which you should have expected to begin with. Except now you can get like 15 Mbps and in some area's even 25, and your still going to b1tch and whine?

I sure hope your a women, otherwise stay away from the estrogen pills. They are making you PMS. 😉
 
I have standard DSL through Verizon.

A few weeks ago I get a call from their computers to inform me that the problem I had reported with my phone line had been fixed. I hadn't reported a problem. I notice that night that my DSL doesn't work. It still doesn't work the next day either.

No one has my home phone number except my wife, but I get like four wrong numbers in a 24 hur a period. I get a clue and try calling my home phone using my cell. My house phone doesn't ring. My phone line seems to have been crossed with someone else's house while Verizon was "fixing" someone else's line.

I call Verizon and tell them what's going on. They don't believe me. It takes me fifteen minutes to convince them and then another thirty minutes to get to the bottom of what we're going to do. They tell me that they'll send someone out in five days to fix it... and they do.

They tell me that they won't be charging me for the repair. :roll:

Five days without my DSL sucks.

My phone bill shows up and whoever was connected to my phone line during that five days had racked up a lot of long-distance calls. It takes another 30 minutes on the phone with Verizon to clear it up.

Verizon can go to hell.
 
Originally posted by: AMDZen
Originally posted by: NogginBoink
Originally posted by: notfred
The guy was 5 minutes late today. The missed appointment is one thing, but 5 minutes?
Click to expand...


If we had an appointment for 12:00, say, then no that's not a big deal at all.

When the company says, "someone will be there between 8AM and noon" and can't get any more specific than that, then yes, 5 minutes is a big deal. I had to take four hours off work for that, and did have to leave to get back to the office.

If Verizon had been able to set a specific appointment time, then I wouldn't have been in the least upset about five minutes. When they can't even make a four-hour window, they're not getting an extra five minutes from me.
Click to expand...

All companies are like that. You think there is someone out there who isn't like this? We had the exact same issue 4 months ago with Comcast. EVERYONE gives you this huge window, and its always like 4 hours. Your just complaining now about something which you should have expected to begin with. Except now you can get like 15 Mbps and in some area's even 25, and your still going to b1tch and whine?

I sure hope your a women, otherwise stay away from the estrogen pills. They are making you PMS. 😉
Click to expand...

I should have expected this?

Actually, they set the appointment from 8 till noon. I expected someone to arrive between those hours.

I'm well aware that I'm being a prick about this. Just because, if and when Verizon ever shows up for an install, I'll have fast internet access is not, in my book, a good reason for them to not have to show up for their appointments.
 
Our FIOS install was on time. In fact, they came early because they accidently ( :| ) cut the DSL off.
 
FIOS is being installed all over Long Island these last few months. My town will be done in 6 months (woohoo!). OOL can blow me. Anyway I digress. I do hear that FIOS takes 4 hours to install so even though they were there at 1205pm, they would've had to stick around the rest of the day.

I feel your pain, OP. My dad has sat through no-shows from their oil company... and I was on the phone b!tching them out afterward because my dad's vaca days are hard to come by. The "supervisor" had the balls to say I was lying about being a no-show the time before. He even used the word "bull$hit". No apology about skipping out on that day either. They were simply busy. Well I thought appointments were made for a reason. So I know where you're coming from.

It happened to me once with OOL... Cablevision actually credits you $20 for even being late. Some companies know where it's at...
 
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