I work for a phone vendor.
One of our customers had six lines. They had six pair coming in from Verizon and then six pair going out to the equipment.
A few months back, they got rid of two of the six lines (down sizing.)
They recently experienced a growth spurt and asked Verizon to juice the two lines back up.
Instead of juicing up the same two pair that they had disconnected months earlier, they only juiced up one of the pairs. They used a second pair separate from the original six lines for the sixth line.
So now we essentially have seven pair coming in from Verizon, one pair dead, and six pair going to the equipment, one pair dead.
Needless to say, line six doesn't work and the Verizon guy claims not to know why. Right. :disgust:
So they call me, I show up and see that there's one pair terminated that's not hooked up to ANYTHING. Not even a bridge clip on the block to bridge the Verizon side to the equipment side. I know Verizon has no responsibility for inside wiring or inside equipment, but if you physically move where a line comes into the building from one pair to another, why play dumb?
I got my pair-spool and punch tool and I made a little jumper wire from the "new line 6" up to where the "old line 6" used to be. I do admit that I made this jumper wire on Verizon's side of the DeMarc and not on the equipment side because I didn't feel like wasting the $.01 on the pair of bridge clips just to entertain Verizon's arrogance. It "technically" doesn't make a difference, but Verizon is so anal that they want nothing on their side of a DeMarc but dial tone coming in from the street. Whatever. :disgust:
So now they have dial tone on line 6 and they can call out, but when they call the number Verizon tells them they've been issued for their sixth line, it just rings and rings and no appearance on the phone system lights up (and it's a key system so it's not like I have to program anything either.) Simply not my problem. If it was, I'd fix it... UNLIKE Verizon. I can make the phones work if I have everything I need from the phone company, but if the phone number isn't even ringing into the building, there's not much I can do.
I informed the customer that Verizon must not have ported the phone number over to that line (yes, you can have a live phone line without a phone number) and that all they should have to do is juice it up back at the central office switch.
Instead, they send a Verizon tech back out to the site. 😕
He gets there and immediately notices that I ran my jumper wire on Verizon's side of the DeMarc. He relocates the wire to the equipment side and tells the customer that it was because of that jumper wire the line wasn't ringing!! Funny. It took him two minutes to relocate my jumper wire, but he was on site for 10 minutes. What do you bet the other 8 minutes was spent on the phone with the switch asking them to heat up that line, but because he didn't want Verizon to look dumb two fold, he lied to the customer.
It's a good thing the customer believes me over Verizon or I would have made the special trip back over there just to leave a 10 1/2 Airwalk up the techs rear end!!! :| :| :| :|
One of our customers had six lines. They had six pair coming in from Verizon and then six pair going out to the equipment.
A few months back, they got rid of two of the six lines (down sizing.)
They recently experienced a growth spurt and asked Verizon to juice the two lines back up.
Instead of juicing up the same two pair that they had disconnected months earlier, they only juiced up one of the pairs. They used a second pair separate from the original six lines for the sixth line.
So now we essentially have seven pair coming in from Verizon, one pair dead, and six pair going to the equipment, one pair dead.
Needless to say, line six doesn't work and the Verizon guy claims not to know why. Right. :disgust:
So they call me, I show up and see that there's one pair terminated that's not hooked up to ANYTHING. Not even a bridge clip on the block to bridge the Verizon side to the equipment side. I know Verizon has no responsibility for inside wiring or inside equipment, but if you physically move where a line comes into the building from one pair to another, why play dumb?
I got my pair-spool and punch tool and I made a little jumper wire from the "new line 6" up to where the "old line 6" used to be. I do admit that I made this jumper wire on Verizon's side of the DeMarc and not on the equipment side because I didn't feel like wasting the $.01 on the pair of bridge clips just to entertain Verizon's arrogance. It "technically" doesn't make a difference, but Verizon is so anal that they want nothing on their side of a DeMarc but dial tone coming in from the street. Whatever. :disgust:
So now they have dial tone on line 6 and they can call out, but when they call the number Verizon tells them they've been issued for their sixth line, it just rings and rings and no appearance on the phone system lights up (and it's a key system so it's not like I have to program anything either.) Simply not my problem. If it was, I'd fix it... UNLIKE Verizon. I can make the phones work if I have everything I need from the phone company, but if the phone number isn't even ringing into the building, there's not much I can do.
I informed the customer that Verizon must not have ported the phone number over to that line (yes, you can have a live phone line without a phone number) and that all they should have to do is juice it up back at the central office switch.
Instead, they send a Verizon tech back out to the site. 😕
He gets there and immediately notices that I ran my jumper wire on Verizon's side of the DeMarc. He relocates the wire to the equipment side and tells the customer that it was because of that jumper wire the line wasn't ringing!! Funny. It took him two minutes to relocate my jumper wire, but he was on site for 10 minutes. What do you bet the other 8 minutes was spent on the phone with the switch asking them to heat up that line, but because he didn't want Verizon to look dumb two fold, he lied to the customer.
It's a good thing the customer believes me over Verizon or I would have made the special trip back over there just to leave a 10 1/2 Airwalk up the techs rear end!!! :| :| :| :|
