Time Warner Motorola 6850 modem CRAP

[aigomorla]

OK so i just upgraded my service to the 50/5 from time warner.

They gave me a Motorola 6850, and well.. its CRAP.
I wasnt getting anything near my 50... more like 20... which is sad because my docsis2 did 25.

Im giving u guys warning to this modem.
When i was provisioned it, Time Warner could not give me my 50/5.
I had to be escalated to lvl3 tech... and they still couldnt fix it.

Had to get a technician to come over and he took 1 look at my modem and went FOUND YOUR PROBLEM.

Changed it to the ARRiS brand modem, and now i get 51.8 / 5.1

So if time warner decides to give u guys a Motorola 6850... ASK FOR ANOTHER ONE...

The motorola 6120 is a better modem then the 6850 from what that technician guy said.

This is CRAP:

This is not CRAP:

 

[Arcanedeath]

I've had a 6850 since they released docsis 3 in my Area (NEO) and in bridge mode it's great but as a router or wireless device it's junk, if you set it to bridge mode it's just as good as the 6120 / 6140 it supports 4 upstream and 8 downstream channels so it's future proof too. I get my 30/5 without issue.

 

[RadiclDreamer]

I just got the 6141 with TWC and love it, very consistant speeds unlike the older cisco 2100 which was just crap

 

[AnonymouseUser]

We recently had Time Warner Business Class 7/768 installed at work (FU AT&T) and immediately had issues with this modem, though I felt it was more of an installation issue than hardware. I did at least have the technician disable WiFi before he left (I assured the tech the WiFi disabled settings were correct...).

Initially internet dropped out freguently, if only for a moment, and though it was a lot less of a hassle than AT&T's DSL, it wasn't working correctly. VoIP didn't work either. After disabling SIP ALG, VoIP began working fine, but the internet still dropped out frequently. After setting it to bridge mode, double-NAT was resolved, and it's been stable ever since.

So far, there have been no issues with the download speeds, but it's not pushing anywhere close to 50M anyway, and it operates as nothing more than a modem. Seems a bit overkill to me...

 

[Cabletek]

That sounds more like the modem was not the problem but the firmware, config file or boot file they pushed to it was wrong. Thats an issue with thier setup and not the modem itself, it can be fixed once the right person finds out what happened and changes it. The tech just happened to change the mdoem brand/model and get the right files pushed, if he had know which ATS division to call they could have pushed the right ones to the existing modem. I have had it happen at comcast before. As sa tech its generally faster [and easier] top just swap the modem though. I have had several subs have this particular modem as an modem they bought and they worked fine at Comcast. It was a TWC issue, just a FYI. And it happens, new modem files go mixed up maybe they sent the 6180 or the 6540 [61 bridge modem, 65 router modem combo] files to it and it said uh no not mine, who knows. Hell moto sent out the wrong 6120 firmware files to all major providers and TWC, Cox, cocmast, and they would brick back when D3 was just starting up. BTW Arris is Motorola, Google sold it to them. http://www.arrisi.com/special/learn_more/arris.asp

 

[Piano Man]

Yea, I had that modem, and it was god awful. I just put it into bridge mode, and have my tomato router doing the heavy lifting.