Time to Lose Dixiesys?

[Carbo]

I've been using Dixiesys to host my website for about two years now. It is an ecommerce, small business site. My concerns with Dixie are that their support is lax at best, (and that's on the rare occasion I have needed them), my email access is erractic, (mail server issues?), and they just seem to be running behind the times with that Ensim Control Panel.
What's the buzz here these days for a reliable website host?

 

[dakata24]

i've been happy with dathorn.com since i signed up with them about a year ago.

 

[Encryptic]

Aplus.net has been excellent for me so far. I've been using them for almost a year now. :thumbsup:

 

[Carbo]

Originally posted by: Encryptic
Aplus.net has been excellent for me so far. I've been using them for almost a year now. :thumbsup:

They seem to be down right about now.......not a good omen.

 

[DAGTA]

I started on Dixiesys two years ago. They were very good when I started small but I had more and more problems as I grew. I then moved to a friend's host. Then moved to a crummy host out East and finally I moved to FluidHosting. I cannot recommend FluidHosting enough. They're rates are high but you get quality. All of my support emails have been answered in under 20 minutes. Requests (not problems) are listened and often done for free. Worth every penny I've spent on them.

My client uses Aplus and I think they suck. Database connection issues frequently and their servers are way overloaded.

 

[RossMAN]

Send a PM to Gary Harris (Dixiesys on AT forums) with your domain and your concerns.

 

[Adul]

fluidhosting.com has been excellent for me. Always quick to respond to issues

*dagta, glaad you finally listened to me

 

[DeviousTrap]

How large is your site?

 

[jjones]

I wouldn't use Dixiesys for a small business site; yes, it's time to move. There are any number of good shared hosting sites out there. I use Dathorn because I like their reseller packages for my many domains and I haven't justified going to a dedicated server yet since I never have any problems with Dathorn.

 

[AccruedExpenditure]

Originally posted by: RossMAN
Send a PM to Gary Harris (Dixiesys on AT forums) with your domain and your concerns.

why'd you change your avatar?

 

[imported_Grimmy]

Originally posted by: Carbo
I've been using Dixiesys to host my website for about two years now. It is an ecommerce, small business site. My concerns with Dixie are that their support is lax at best, (and that's on the rare occasion I have needed them), my email access is erractic, (mail server issues?), and they just seem to be running behind the times with that Ensim Control Panel.
What's the buzz here these days for a reliable website host?

Yes Ensim is getting aged, you know what those (bad word removed) wanted to "let" me upgrade all my servers to the new ensim? Over $10,000 for a control panel that's buggy at best.

The last new ensim server went online on Dec 20, 2003, and it wasn't for new customers it was strictly for resellers who were growing to move to in order to alleviate the stress on older servers that were getting overloaded with clients growing. Actually the last "new" customer Ensim server was www39 and it went online June 29, 2003. Since then we've been all Directadmin, all the time

We've addressed the Ensim issue on our forums:
http://forums.dixiesys.com/index.php?showtopic=5862

Basically we've been asking people to move off of Ensim if they want, we're not to the point of rebuilding servers and forcefully upgrading clients to Directadmin because data doesn't transfer from Ensim to DA without human intervention and we aren't really setup to handle hundreds of moves unless it's a real emergency. But one customer at a time moving is easy enough to handle.

Yes there is a big problem with Ensim - the older it gets the slower it gets, the database that ensim uses grows over time and it doesn't purge old data so some of our older servers are now working with literally a gig or more of database data in the control panel itself and we're scared to death to try purging ourself, Ensim is notoriously easy to break.

As for your helpdesk problems without a domain name or ticket #'s that I can load up and look at myself I have no way of checking into your complaints, feel free to email me (gary@mydixiesys.com) with this info and I'll look into it.