A dew weeks ago I purchased a Logitech wireless desktop LX710 from Amazon for use with my test computer It is nothing special but for my needs looked like the best answer for $39 after rebate. After installing it I found the mouse scroll wheel would only scroll down the page and would skip and basically not scroll back up.
I contacted Logitech CS via their e-mail system on a Sunday afternoon and reported the problem, within 5 hours I was contacted by their rep. who asked me to try 1 thing (I did try it on another system and the same problem existed). I reported this and he agreed that it was a mouse problem and he immediately made arrangements for replacing the mouse.
Yesterday I received an entire new in box keyboard, mouse, transmitter set from which I used the new mouse (which now works perfectly). At no time have they asked for the return of the original set so it seems I now have a spare wireless keyboard and transmitter. During the whole process I felt like they were professional and wanted to make it right, and the problem was resolved in a more than fair way and in a week. It seemed the least I could do to let the board members know when a company does take care of problems and in my book Logitech is doing it well.
Amos
I contacted Logitech CS via their e-mail system on a Sunday afternoon and reported the problem, within 5 hours I was contacted by their rep. who asked me to try 1 thing (I did try it on another system and the same problem existed). I reported this and he agreed that it was a mouse problem and he immediately made arrangements for replacing the mouse.
Yesterday I received an entire new in box keyboard, mouse, transmitter set from which I used the new mouse (which now works perfectly). At no time have they asked for the return of the original set so it seems I now have a spare wireless keyboard and transmitter. During the whole process I felt like they were professional and wanted to make it right, and the problem was resolved in a more than fair way and in a week. It seemed the least I could do to let the board members know when a company does take care of problems and in my book Logitech is doing it well.
Amos
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