Thousands of Diamond Multimedia graphics cards potentially defective

[Wreckage]

http://www.tgdaily.com/content/view/39454/135/

 

[shangshang]

A while back, I posted somewhere in here saying that at least 2-3 out of 40 Sapphire 3870s that our company bought had potential issues out of the box. A few people accused me of being an ATI/Sapphire hater. Ater reading the article mentioning that Sapphire was a manufacturer for Diammond, everything is starting to come together now.

 

[SunnyD]

And the key is that Diamond and GeCube replaced the cards that went out without trying to pass the buck, unlike certain other companies out there.

Also, the issue was with the board and not the GPU. I believe it was a faulty or wrong value resistor, similar to when the G80's first came out and were recalled before hitting shelves.

 

[AmberClad]

Meh. I knew there had to be a reason why Diamond was among the least recommended of ATI vendors around here. As for GeCube, I don't think they sell in the US anymore, so good riddance.

What I don't get is, with all that cost cutting/corner cutting, they still don't sell their stuff any cheaper than more decent brands like HIS, Visiontek, or ASUS/Gigabyte/MSI.

 

[thilanliyan]

Hopefully they do the replacements as stated in the article.

 

[dennilfloss]

Glad I have no problem with my 3870 as I have another Diamond (1GB 4870) on the way to replace it.

 

[Zstream]

Strange but Diamond did not admit to any failure in solder or even a wrong resistor.

"After investigating our Customer Service logs, we did uncover an isolated issue with one OEM manufacturer relating to a power supply being used. The issue was identified and corrected. We do not have any extraordinary customer call reports for HD 3850, 3870 512 MB boards. Diamond manufactures the most reliable graphics cards in the industry and our customers' satisfaction is our first priority. Diamond has always been about customer service and cares about maintaining good standing relationships with OEM manufacturers."

So where did Diamond admit a faulty resistor or solder? Just another BS article like all the inq.

 

[Bateluer]

Hmm, my bother bought a Diamond Radeon 3850 on my recommendation. I'll have to keep a close eye on this situation, see if anything substantial develops from it.

A question though, if Diamond's cards are made by GeCube, and GeCube makes cards for other vendors, shouldn't other vendors be affected as well?

 

[tvdang7]

damn man they sold 1.9 million? if thats the case how many 8800's did nvidia sell? 10 mill?

 

[bryanW1995]

tom's is just a newer version of the inq. I've been watching amd cards closely since the 3870 release and this is the first negative statement I've heard about diamond. :thumbsdown:

 

[ginfest]

Originally posted by: SunnyD
And the key is that Diamond and GeCube replaced the cards that went out without trying to pass the buck, unlike certain other companies out there.

Also, the issue was with the board and not the GPU. I believe it was a faulty or wrong value resistor, similar to when the G80's first came out and were recalled before hitting shelves.

To be accurate, Diamond and GeCube manufactured the defective cards, hence they replaced them. The "...certain other company...." didn't. Of course if the truth be told, the "...certain other company..." OEMs also guarantee their products to varying degrees, so buyers were covered.
Or should AMD/ATI have replaced the defective Diamond and GeCube cards?

 

[hclarkjr]

Diamond Multimedia says only 188 cards faulty, not thousands

 

[Keysplayr]

Originally posted by: hclarkjr
Diamond Multimedia says only 188 cards faulty, not thousands

And then:

"While documents TG Daily has seen indicate that Alienware found higher than usual failure rates with Diamond?s cards and ended up returning its entire lot of more than 2600 graphics cards and eventually dropped Diamond as a supplier"

Same article.

 

[TestSpecimen]

Originally posted by: AmberClad
Meh. I knew there had to be a reason why Diamond was among the least recommended of ATI vendors around here. As for GeCube, I don't think they sell in the US anymore, so good riddance.

What I don't get is, with all that cost cutting/corner cutting, they still don't sell their stuff any cheaper than more decent brands like HIS, Visiontek, or ASUS/Gigabyte/MSI.

So which of the ATI partners would you say is the best of the bunch?

 

[thilanliyan]

Originally posted by: keysplayr2003

Originally posted by: hclarkjr
Diamond Multimedia says only 188 cards faulty, not thousands

And then:

"While documents TG Daily has seen indicate that Alienware found higher than usual failure rates with Diamond?s cards and ended up returning its entire lot of more than 2600 graphics cards and eventually dropped Diamond as a supplier"

Same article.

What's your point? That Alienware decided to return all the cards (even though they weren't ALL defective) isn't a surprise is it? (Most would have done the same as they wouldn't want to test each card one by one)

 

[Keysplayr]

Originally posted by: thilan29

Originally posted by: keysplayr2003

Originally posted by: hclarkjr
Diamond Multimedia says only 188 cards faulty, not thousands

And then:

"While documents TG Daily has seen indicate that Alienware found higher than usual failure rates with Diamond?s cards and ended up returning its entire lot of more than 2600 graphics cards and eventually dropped Diamond as a supplier"

Same article.

What's your point? That Alienware decided to return all the cards (even though they weren't ALL defective) isn't a surprise is it? (Most would have done the same as they wouldn't want to test each card one by one)

Yeah, It wasn't my point, but TGDailys. Not like I invented the quote.

 

[bryanW1995]

http://www.newegg.com/Product/...70&bop=And&Order=PRICE

check out the diamond 4870x2 for $480 AR shipped...thanks toms for the big 4870x2 discounts!

 

[Cookie Monster]

Link

Based on brief investigation by Diamond, graphics cards were not defective, but were somewhat incompatible with certain underrated power supply units (PSUs) Alienware used.

?After investigating our customer service logs, we did uncover an isolated issue with one OEM manufacturer relating to a power supply being used.

I wonder whos telling the truth.

 

[geoffry]

If it is indeed Diamond, I hope the 4850s aren't borked, I think I fumbled the warranty registration on mine.

 

[BFG10K]

Diamond blames fraudster for card failure reports:

In a recent series of articles planted in on line press, Diamond was wrongly pictured as selling sub-standard video cards. A disgruntled former employee, who was terminated due to presenting fraudulent credentials, reported the story. When this person was unable to solve a very minor problem that affected less than 200 cards, many red flags were sent up, resulting in an investigation and termination. This former employee sent these unsubstantiated stories to inflict harm.

"This is serious business," said Bruce Zaman, CEO of Diamond. "We hired the man on the strength of his resume and a clean criminal background check," Zaman added. "When we dug deeper we found that the person was not who he said he was and promptly terminated him."

 

[Keysplayr]

Originally posted by: BFG10K
Diamond blames fraudster for card failure reports:

In a recent series of articles planted in on line press, Diamond was wrongly pictured as selling sub-standard video cards. A disgruntled former employee, who was terminated due to presenting fraudulent credentials, reported the story. When this person was unable to solve a very minor problem that affected less than 200 cards, many red flags were sent up, resulting in an investigation and termination. This former employee sent these unsubstantiated stories to inflict harm.

"This is serious business," said Bruce Zaman, CEO of Diamond. "We hired the man on the strength of his resume and a clean criminal background check," Zaman added. "When we dug deeper we found that the person was not who he said he was and promptly terminated him."

Scapegoat possibly?

 

[ViRGE]

Originally posted by: keysplayr2003

Originally posted by: BFG10K
Diamond blames fraudster for card failure reports:

In a recent series of articles planted in on line press, Diamond was wrongly pictured as selling sub-standard video cards. A disgruntled former employee, who was terminated due to presenting fraudulent credentials, reported the story. When this person was unable to solve a very minor problem that affected less than 200 cards, many red flags were sent up, resulting in an investigation and termination. This former employee sent these unsubstantiated stories to inflict harm.

"This is serious business," said Bruce Zaman, CEO of Diamond. "We hired the man on the strength of his resume and a clean criminal background check," Zaman added. "When we dug deeper we found that the person was not who he said he was and promptly terminated him."

Scapegoat possibly?

It could be a scapegoat or it could be the truth. There's not enough (public) information in either direction for us to determine.

 

[dadach]

hey..nvidia trolls are gathered at one place...it must be true lol...what exactly is the problem if the company WILL replace the cards?

 

[apoppin]

Originally posted by: SunnyD
And the key is that Diamond and GeCube replaced the cards that went out without trying to pass the buck, unlike certain other companies out there.

Also, the issue was with the board and not the GPU. I believe it was a faulty or wrong value resistor, similar to when the G80's first came out and were recalled before hitting shelves.

Diamond denied that there is a problem with its cards, but confirmed that there was an isolated problem with one system builder earlier this year.

sure .. unlike who?

RotFL

hey..nvidia trolls are gathered at one place...it must be true lol...what exactly is the problem if the company WILL replace the cards?

hey..AMD trolls are gathered at one place...it must be true lol...what exactly is the problem if the company WILL replace the cards?


tit for tat

 

[Keysplayr]

Originally posted by: ViRGE

Originally posted by: keysplayr2003

Originally posted by: BFG10K
Diamond blames fraudster for card failure reports:

In a recent series of articles planted in on line press, Diamond was wrongly pictured as selling sub-standard video cards. A disgruntled former employee, who was terminated due to presenting fraudulent credentials, reported the story. When this person was unable to solve a very minor problem that affected less than 200 cards, many red flags were sent up, resulting in an investigation and termination. This former employee sent these unsubstantiated stories to inflict harm.

"This is serious business," said Bruce Zaman, CEO of Diamond. "We hired the man on the strength of his resume and a clean criminal background check," Zaman added. "When we dug deeper we found that the person was not who he said he was and promptly terminated him."

Scapegoat possibly?

It could be a scapegoat or it could be the truth. There's not enough (public) information in either direction for us to determine.

True.