Things not to do for a HD RMA

Elixer

Lifer
May 7, 2002
10,371
762
126
Can't say I noticed this before, but some of those pics are just amazing.

http://www.seagate.com/ww/v/index.j...toid=14de3804f3333210VgnVCM1000001a48090aRCRD

pcba-burnt.jpg


This looks like tigerdirect packing ;)
wrong%20pack.jpg

I wonder why this won't work ?
external-usb-port.jpg
 

razel

Platinum Member
May 14, 2002
2,337
93
101
D:

Wow. I remember once sending off some Bose car amplifiers for repair. All I did was put it in a box with packing peanuts. Nothing special. They called me back and were impressed. I said 'Thanks... reallly?' They said, 'You wouldn't believe some of the stuff we get.' Those pictures drive the point.
 

gevorg

Diamond Member
Nov 3, 2004
5,070
1
0
These are very stupid reasons not to accept RMA:

Indelible marking
top-cover-marking.jpg


Damaged mounting screw hole
baseplate-mounting-screw.jpg


Heavy scratches on external drive casing
external-heavy-scratches.jpg
 

Voo

Golden Member
Feb 27, 2009
1,684
0
76
Wait "scratches on external drive casing" is a reason to void the warranty of a product? xX How exactly do scratches ON THE OUTSIDE influence the workings of a hard drive? "Error 202: Casing does not fulfill necessary aesthetic standards" or what?
 

Zap

Elite Member
Oct 13, 1999
22,377
7
81
Wow, I've had HDDs get scratched like this (maybe not quite as bad) just from sliding it into a case. IMO bad reason to void warranty.

baseplate-long-scratch.jpg


It isn't just HDD manufacturers that get stuff in RMA with voided warranties. I saw many gems when I worked at BFG.

Extra holes drilled into the PCB to try fitting custom coolers?

2603.jpg


And of course straight-up RMA fraud.

DSC00602.jpg

DSC00588.jpg


GTX 280 uses a black PCB and has PCIe power plugs.

DSC01036.jpg

DSC01037.jpg
 
Apr 10, 2011
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Drive manufacturers hide screws under the labels. Damage to the labels could indicate tampering, in the same way that warranty will be voided for damage to the gasket shown in the same gallery

Additionally, Damage to the label could indicate attempts at RMA-Fraud, by transferring stickers from one drive to another

At least because of the anti-tampering measure, drive stickers are usually quite hard to remove: The rip like that also suggests general mistreatment.


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Hard drives are enormously fragile devices, and that's what gives seagate reason to be so picky with what they choose to refuse. I've worked for a while at a computer recycling organisation, and hard drives are by far the most broken components we get in. I estimate between 1/3 and 1/2 of all the drives we have arrive broken. And almost none of those broken drives show any physical damage at all. With the exception of the scratched external case (just pure cosmetic damage), and the sheared screw-head (that's the screw's fault, surely?), I think almost all of the images presented demonstrate gross mistreatment of the drives.
This, IMO, includes the images of the scratched sides. I've never seen drives that look like that, and even drives that I take out of machines semi-regularly do not scratch up like that: - It'd mean that either the drives have been inserted and removed an inordinate number of times (more than is reasonable to design for), were inserted or removed roughly, or were inserted into a case that was not suitable for the job.
 

Zap

Elite Member
Oct 13, 1999
22,377
7
81
This, IMO, includes the images of the scratched sides. I've never seen drives that look like that, and even drives that I take out of machines semi-regularly do not scratch up like that: - It'd mean that either the drives have been inserted and removed an inordinate number of times (more than is reasonable to design for), were inserted or removed roughly, or were inserted into a case that was not suitable for the job.

This was pretty regular with cheap cases BITD. These days even cheap cases have folded over edges. Doesn't anyone remember how regularly you'd get cuts on your fingers while working on computers?
 

VirtualLarry

No Lifer
Aug 25, 2001
56,571
10,206
126
This was pretty regular with cheap cases BITD. These days even cheap cases have folded over edges. Doesn't anyone remember how regularly you'd get cuts on your fingers while working on computers?

Yeah, I remember my WD drives getting like that, with the scratched sides, after several migrations between systems.

Of course, IIRC, WD used cast blocks, which meant that there was a ridge on the sides, where it was painted black, and it would scratch off there when you installed it into a case. Some cases had HD cages that were intentionally slightly bent inwards.
 

Phynaz

Lifer
Mar 13, 2006
10,140
819
126
Guys, they are talking heavy scratches here, like a screwdriver was taken to them.

If you are getting metal carving scratches on your drives putting them into cases you are doing something very wrong.
 

Tsavo

Platinum Member
Sep 29, 2009
2,645
37
91
Guys, they are talking heavy scratches here, like a screwdriver was taken to them.

If you are getting metal carving scratches on your drives putting them into cases you are doing something very wrong.

Wait, what? A hammer isn't an installation tool? :D
 

frostedflakes

Diamond Member
Mar 1, 2005
7,925
1
81
That's actually a diode. Probably accidentally knocked off a surface mount part and tried to get it working again by replacing it with a through-hole diode.