- Aug 25, 2004
- 314
- 1
- 81
The case seems to work ok. There is plenty of cooling with 3 different fans not including the fan on the PSU.
The one negative and its a huge negative in my opinion is the fact the Thermaltake does not support their products well. In my experience with their customer "care" I have been very disappointed. At the top of my list is the fact that they do not let you register your purchase on-line. They ask that you keep their receipt. I understand that we as consumers have a responsibility to maintain records for warranty purposes but I think the least Thermaltake can do is to offer some way of registering their products on-line as a fall back if we were to lose their receipt. I know. No one ever loses their receipts...... yeah, right.
The next disappointing aspect of their customer don't care attitude is with regard to parts. My accessory kit was one motherboard screw short. The screws I am referring to are the brass screws which attach the motherboard to the case. I would think that these are important for most users. I contacted Thermaltake and I was informed by their customer don't care department that since I did not let them know within 10 days of purchase, I would have to purchase the parts. I know no one ever buys anything and does not open the purchase right away so I must be in the minority along with people who receive their products as gifts and others who buy their compoents at different times.
I would rate this case as a 7 out of 10 but their experience with the customer don't care department at Thermaltake forces me to rate them a 3. I am basing my rating on my overall satisfaction so buy at your own peril. Open their product immediately and make a zillion copies of their receipts so you can make warranty claims should you need to. Gawd I hope I don't have to deal with them.:slapass:
PS I also bought their 750 PSU. Luckily all the parts were in the kit as I did not open the product right away.... I know. What was I thinking.
The one negative and its a huge negative in my opinion is the fact the Thermaltake does not support their products well. In my experience with their customer "care" I have been very disappointed. At the top of my list is the fact that they do not let you register your purchase on-line. They ask that you keep their receipt. I understand that we as consumers have a responsibility to maintain records for warranty purposes but I think the least Thermaltake can do is to offer some way of registering their products on-line as a fall back if we were to lose their receipt. I know. No one ever loses their receipts...... yeah, right.
The next disappointing aspect of their customer don't care attitude is with regard to parts. My accessory kit was one motherboard screw short. The screws I am referring to are the brass screws which attach the motherboard to the case. I would think that these are important for most users. I contacted Thermaltake and I was informed by their customer don't care department that since I did not let them know within 10 days of purchase, I would have to purchase the parts. I know no one ever buys anything and does not open the purchase right away so I must be in the minority along with people who receive their products as gifts and others who buy their compoents at different times.
I would rate this case as a 7 out of 10 but their experience with the customer don't care department at Thermaltake forces me to rate them a 3. I am basing my rating on my overall satisfaction so buy at your own peril. Open their product immediately and make a zillion copies of their receipts so you can make warranty claims should you need to. Gawd I hope I don't have to deal with them.:slapass:
PS I also bought their 750 PSU. Luckily all the parts were in the kit as I did not open the product right away.... I know. What was I thinking.
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