Thermalright Extreme

[Welshtrog]

Despite it being shown on the Anandtech review, the Socket 939 clip to fix the ultra120 extreme is NOT in the box that I received this day. I have emailed Thermalright but have not yet had a reply.

Have Just had a reply from Thermalright saying that it is now a kit that has to be purchased as an extra, that is not, in my opinion fwiw a sensible way to treat their customers

 

[Zepper]

Welcome to the AT forums.

If the Antec review didn't make it clear that the 939 kit was an extra cost item, then it is the reviewer that you have a problem with. What about the site where you bought it - what does there description/specs page have to say? If they don't show it on their site as compatible with sock-939, then your problem is with yourself for not doing your homework. Yup, right on the home page of the item it says: Compatible with all sock 775 and AM2 - no mention of sock-939 at all... Kit is shown on their Accy page.

How about a little personal responsibility here... Or are you just propagandizing against Thermalright???

.bh.

 

[Welshtrog]

I Suggest you check the Annandtech review, where the 939 bracket is clearly shown, The company I bought it off was not aware that it was not included, and a further reply from Thermalright sales advises that the Unit sent to anand was an engineering sample and they did not ship the final product with the 939 bracket, it appears to me that they underestimated the 939 sales I consider their reply to be most unhelpful. I previously had no axe to grind re Thermalright and find your comments rather pathetic

 

[tylerdustin2008]

Ah come on Zepper don't be so harsh. His first post and you are mean to him. LOL

 

[Zepper]

Not mean at all - just coldly rational analysis. Nothing he mentioned here can be laid at the door of Thermalright as their documentation is correct. His reseller doesn't know the product they are selling - is that Thermalright's fault? If they represented that the product supports the 939, then he's owed the kit from them at no charge.

He didn't do his homework and now he's whining. He'd make a good leftist (secular progressive :roll: ) - it's never their own fault as there is no fault. More proof, he tries to blame me instead of looking in the mirror. My first reply was 100% spot-on. Emotional reactions are so easy to slice and dice... Of course that won't change the perp's mind - SPs can't be swayed by evidence.

.bh.

 

[Welshtrog]

Zepper I agree you are not mean just incapqble of learning all the facts before you slag people off.
The problem was with thermalright who originally advised their resellers that the AM2 and939 would be covered similar to the original 120, then for what appears to be marketing reasons changed their minds, something i understand being a marketing professional. and. they admitted to me that they got it wrong. the info on their website tends to confirm this as they then had to replace the 939 clamp as an accessory, you should have spotted this when you went to the website Your interlectual inability is clearly showing especially when your signature is read re boxes and ammo , Force is the last resort of the interlectually incapable.

To Tylerdust, I dont know how Anandtech put me as a complete newbie as I have posted here before with special emphasis on x1950pro AGP cards

 

[RancorBeast]

I just had to join in on that converstation.

I too will be receiving my ultra-120 eXtreme in a few days and I am in a similar situation as Welshtrog i.e. I have a socket 939 motherboard and a heatsink I can't mount. The frustrating thing is the fact that the s939 braket has always been a "free" part with a regular ultra-120. And to be perfectly honest, it is absolutly ridiculous for Thermalright to claim that this is now going to be ordered as a separate kit... take a look at the damn part:

http://www.thermalright.com/a_page/main...t_accessories.htm#Socket939BoltThruKit

I mean come on, this is a 2$ piece of metal and I am willing to bet my left kidney that this is the EXACT same braket that held the original ultra 120. The truth is that thermalright screwed up... and those are the words of my supplier. And it is perfectly allright to question the level of service of a company. This is how they improve themselves, by listening to their customers. Thermalright is a very strange company... they make incredibly awesome products yet they have a poor network of distribution and take a look at their website... you blasted Welshtrog for not doing his homework assuming he missed the fact that the socket 939 is not listed yet the product page for the U120 extreme still says it's a preview product so it is perfectly allright to assume the information is not complete.

And by the way... this "kit" that thermalright says we need to purchase is not available anywhere on any of the very short list of north american suppliers. Since when it became a crime to own a socket 939 board !

Ahhh now that I got this off my chest I will go back to waiting for that 70$+ piece of unmountable aluminum. *sigh*

 

[anandtechrocks]

s939 is dead, and if you don't remember, back when XP90, XP120, SI120 were king, if you had a s775 Intel board you had to buy a "kit" too. I don't think it's a big deal. The kit is cheap anyway.

 

[nemoshotyany]

This may sound like a dumb question but where can you actually buy the kit? Maybe it's my computer but theres no link to anywhere that I can purchase the retention clip for s939.

 

[RallyMaster]

those bastards....ripping off the people who spent good money on an overkill heatsink.....

 

[VinDSL]

Originally posted by: RallyMaster
those bastards....ripping off the people who spent good money on an overkill heatsink.....

I agree!

This will be the day they drove ol' Thermalwrong down...

 

[EvilRage]

Honestly - you'd think for the price of the heatsink, they could include the S939 mount. However, it DOES clearly say on the product page that it's only for LGA775 and AM2 - so it's really the OP's fault for not doing his homework.

 

[Welshtrog]

to Evilrage et al

I did my homework OK, how do you hold me responsible for these idiots changing their minds:|

Thermalright advised their resellers that this would cover the 939 but changed their minds. and it was advertised by their resellers as such which has caused some real legal problems, however my reseller here in the UK has provided me with the 939 clip and I applaud his action. FYI it is exactly the same clip as supplied with the basic 120. and again I will reiterate that thermalright sales were less than helpfull. my reseller has now had to order the 939 bracket to cover others that are in the same position as I. Its just bloody bad marketing. The only thing I can add is that it has driven down my CPU temp by an excellent 10 degrees and this with only 1 fan as used by Anandtech. When I can get another set of clips I will put another fan on, my reason for using this unit is that I have a high ambient .
My reseller sold all his stock BEFORE it got to these shores
PS 939 is far from Dead: :Q

 

[RancorBeast]

Indeed Socket 939 is not dead nor is it thermalright's duty to proclaim it so.

In fact, the decision not to include the socket 939 makes absolutly no business sense. You have a lot of great 939 systems out there whose owner are not gonna upgrade for a while longer and denying support for that socket will only result in loss of sales.

The decision would make business sense if the socket 939 mountings had to be re-designed from the ground up and generating costs in the process. We all know this is not the case at all since we are now aware of the fact that the old ultra-120 s939 mounting kit works perfectly on the extreme edition.

Don't get me wrong. Thermalright is a great company... it just need guidance as far as customer service goes. Maybe a merger with a company like thermaltake or coolermaster is in order. That way at least issues like getting your products to market would be taken care of and stupid problems like this socket 939 thing would be avoided !

 

[anandtechrocks]

I think s939 is dead mostly because there are no more s939 chips being made right? And like i said earlier, TR used to not include S775 mounting which required a kit, but really it's no big deal. You've got an older system now as far as sockets go (I too have a s939 X2), why would TR waste the money and resources to provide mounting for an older socket?

 

[VinDSL]

Would it be fair to say... The difference between Ultra-120s and Ultra-120 eXtremes is:

The Ultra-120 doesn't support AM2 without an adapter...

The Ultra-120 eXtreme doesn't support Socket 939 without an adapter...

Bwahahaha!

This whole Ultra-120 thing stinks of being a slick marketing ploy...

They didn't include AM2 kits with Ultra-120s, so the dealers had to stock them -=- add $5-10 to the price of your cooler!

Now, they don't include 939 kits with eXtremes, so the dealers will have to start stocking them too -=- ching, ching!

The problem is, NOBODY is stocking the 939 kits yet, so the Thermalwrong 939 boys are screwed...

 

[anandtechrocks]

Originally posted by: VinDSL
Would it be fair to say... The difference between Ultra-120s and Ultra-120 eXtremes is:

The Ultra-120 doesn't support AM2 without an adapter...

The Ultra-120 eXtreme doesn't support Socket 939 without an adapter...

Bwahahaha!

This whole Ultra-120 thing stinks of being a slick marketing ploy...

They didn't include AM2 kits with Ultra-120s, so the dealers had to stock them -=- add $5-10 to the price of your cooler!

Now, they don't include 939 kits with eXtremes, so the dealers will have to start stocking them too -=- ching, ching!

The problem is, NOBODY is stocking the 939 kits yet, so the Thermalwrong 939 boys are screwed...

Yea it's a huge consipracy
:roll:
What have you got against Thermalright? The make great products. And while universal mounts may work universally, I find they aren't as effective as more specialized ones.