Fvcking customer service. For the past three months, I have used less than 400 minutes TOTAL over all three months combined, and paying $88 for it. This month has been quite the damn roller coaster. I have 400 minutes allowed on my plan and managed to use 800. I used them, fine. I called customer service to see if I can get the bill cut down and was told no, so I asked for a manager (knowing that the tech would have to get manager's approval for cutting the overage charges in half, according to their Customer Compensation Index). I used to work for them so I know exactly what company policy is. In speaking with the manager, she cut me off and told me that they would not be helping me with my bill at all. I asked how much I've spent with the company in just over a year, and they replied with $2,000. TWO THOUSAND BLOODY DOLLARS. I asked how much of that I have been reimbursed (credited back) and she replied with five dollars. FIVE! FIVE WHOLE DOLLARS. I asked why I couldn't have the courtesy of company policy listed in the CCI extended to me and she repeated that they will not be giving me any assistance (like they're supposed to in certain situtations -this being one of them).
So I asked to be transfered to Retention, where the retention techs have more authority over things like signing up for promotional plans without renewing contracts for customers who are threatening to cancel. She told me that she WAS retention (bullsh|t) and that she wouldn't transfer me anyway because I "haven't threatened to cancel service" (her words). Strange that, if she's Retention, she's giving me reasons why she won't transfer me off to Retention. And wouldn't someone asking to be transfered to a department that deals only with customers who want to cancel their accounts be considered threatening to cancel?? :roll: So I'm stuck with a $400 bill and fvcking T-Mobile is not owning up to what their techs are required to do by their own corporate management. I told her that I am surprised that Sue Nokes still has a job and that there's a reason that they're listed 7th or something in customer service, or lack-there-of. She asked if there was anything else that she could do for me today, and I told her that she could always read the Customer Compensation Index and do her job, and she hung up on me.
I don't care if I'll be paying more: I'm going back to Verizon (where I was still pissed on, but never insulted like this).
Before all you asshats jump on my case for being one of my so ably described expectant, demanding fvcktard customers that I'm so used to insulting, I don't want to hear it. They weren't doing their job.
So I asked to be transfered to Retention, where the retention techs have more authority over things like signing up for promotional plans without renewing contracts for customers who are threatening to cancel. She told me that she WAS retention (bullsh|t) and that she wouldn't transfer me anyway because I "haven't threatened to cancel service" (her words). Strange that, if she's Retention, she's giving me reasons why she won't transfer me off to Retention. And wouldn't someone asking to be transfered to a department that deals only with customers who want to cancel their accounts be considered threatening to cancel?? :roll: So I'm stuck with a $400 bill and fvcking T-Mobile is not owning up to what their techs are required to do by their own corporate management. I told her that I am surprised that Sue Nokes still has a job and that there's a reason that they're listed 7th or something in customer service, or lack-there-of. She asked if there was anything else that she could do for me today, and I told her that she could always read the Customer Compensation Index and do her job, and she hung up on me.
I don't care if I'll be paying more: I'm going back to Verizon (where I was still pissed on, but never insulted like this).
Before all you asshats jump on my case for being one of my so ably described expectant, demanding fvcktard customers that I'm so used to insulting, I don't want to hear it. They weren't doing their job.
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