The Response from Newegg regarding my debit card getting compromised

[Bateluer]

My Letter:

I am writing to you today to inform you of a possible security breach.
Having done business with you on many occasions, I have always been
satisfied with the merchandise, pricing, and shipping. However, I got a
letter in the mail this morning from my bank, informing me that VISA
International had evidence of a security breach in a merchant's database and
that my debit card number was compromised. Since Newegg.com is the only
merchant I have done business with in the last month and a half, you are
most likely the merchant identified by VISA. This is of great concern to me,
as I have never had a problem dealing with you and have been pleased in the
past.

Please look into the situation, and resolve it as soon as possible. I look
forward to doing business with you in the future.

Remember that word spreads fast in the online community, and Newegg has
always been spoken of with respect, until now.



Their Letter:

Dear Customer,

Please ask your bank to provide proof of the breach and it's origin.  If this
were the case, we would have thousands of complaints.  But we do not get hardly
any complaints of this nature all year.

Our system is very secure and credit card numbers are destroyed after processing
an order.  Even while in use, they are not kept on the same server as the web
and our database for the orders or any other internal use.  There is only one
way in and out to access them through tripple check security system.

Your information is very safe with us.  If you wish, make sure on your account
with us that you have chosen to destroy the credit card number after processing
the order.

Thank you,

JD
Supervisor
NewEgg.com Customer Service
> For more answers, please go to our FAQ's page:
> http://www.newegg.com/app/faq.asp


Jeez, who wrote that thing, a 5 year old? My mentally challenged brother can write better than that.

 

[royaldank]

Yeah, that is pretty poor.

I like how he says first that CC numbers are destroyed after ordering, and then he suggests that you look up your account and make sure you have selected for the CC to get trashed after an order.

 

[RossMAN]

I'm also concerned that my cc which I have used for previous NewEgg.com purchases may have been compromised.

Bateluer - NEVER EVER EVER EVER USE A DEBIT/CHECK/ATM CARD FOR INTERNET PURCHASES! Always use a credit card only, of course if you have no credit card then that poses a slight problem.

 

[StageLeft]

Their letter - the gist of it - seems reasonable. Can you give them that proof?

 

[MajesticMoose]

<< But we do not get hardly any complaints of this nature all year. >>



They can't even use correct grammar, i don't think i'd want to trust them with my credit card number

 

[yakko]

<<

<< But we do not get hardly any complaints of this nature all year. >>



They can't even use correct grammar, i don't think i'd want to trust them with my credit card number >>

Then you must not trust anyone.

 

[xyion]

they spelled triple wrong.

 

[Descartes]

<< They can't even use correct grammar, i don't think i'd want to trust them with my credit card number >>



That's a pretty absurd statement. First, what does grammar have to do with the ability to responsibly handle the sensitive information of customers? How do you know English is their mother tongue? Do you realize that anyone who swipes your card potentially has access to your credit card information?

 

[Derango]

<<

<< But we do not get hardly any complaints of this nature all year. >>



They can't even use correct grammar, i don't think i'd want to trust them with my credit card number >>



Speaking of correct grammar, that "i" is suposed to be an "I" (Same with that "i'd"), and a sentence ends with a period

 

[pyonir]

<< NEVER EVER EVER EVER USE A DEBIT/CHECK/ATM CARD FOR INTERNET PURCHASES! Always use a credit card only, of course if you have no credit card then that poses a slight problem. >>


why? i've used my Debit card for ALL of my online purchases (probably about 50 or so) and i have NEVER had a problem. but i really only order from amazon or half.com.

 

[Kerouactivist]

I basically got the same letter on Tuesday. I called my CC and apparently the FBI is involved and hopefully they will let us know more about what happened at a later date...

 

[iamwiz82]

<<

<< NEVER EVER EVER EVER USE A DEBIT/CHECK/ATM CARD FOR INTERNET PURCHASES! Always use a credit card only, of course if you have no credit card then that poses a slight problem. >>


why? i've used my Debit card for ALL of my online purchases (probably about 50 or so) and i have NEVER had a problem. but i really only order from amazon or half.com. >>



debit cards are directly connected to your checking. They steal your card, your cash is gone. Credit is just that, credit. It is not actual money. Russ said in another thread that most banks have protection now, but i have not seen one in my area that does.

 

[trmiv]

<<

debit cards are directly connected to your checking. They steal your card, your cash is gone. Credit is just that, credit. It is not actual money. Russ said in another thread that most banks have protection now, but i have not seen one in my area that does. >>




Wells Fargo has protection for their debit cards. Someone ripped me off when I made a purchase with my debit card at Foot Locker, and Wells Fargo investigated it and refunded my money back to me.

 

[RossMAN]

<<

<<

<< NEVER EVER EVER EVER USE A DEBIT/CHECK/ATM CARD FOR INTERNET PURCHASES! Always use a credit card only, of course if you have no credit card then that poses a slight problem. >>


why? i've used my Debit card for ALL of my online purchases (probably about 50 or so) and i have NEVER had a problem. but i really only order from amazon or half.com. >>



debit cards are directly connected to your checking. They steal your card, your cash is gone. Credit is just that, credit. It is not actual money. Russ said in another thread that most banks have protection now, but i have not seen one in my area that does. >>



Correct. In addition to Wells Fargo, Bank of America also claims to offer this protection on their debit cards but why even risk it? If you have a credit card or can get one then use that and ONLY that for internet purchases.

 

[pyonir]

i use Wells Fargo. and it isn't like i have any money in my checking account anyway. if they want to take the $50 i have in there at any given time...well then go ahead. i have enough credit card debt that i am not going to charge it on my card when i have the debit card available. guess i'll just have to learn my lesson, cause i've never had a problem, and will continue to use it until i have a problem.

 

[Doggiedog]

Can I ask what happened with your debit card?

I just checked my monthly statement for my Citibank Mastercard and I noticed a charge for $14.95 I don't think I made since it was in Swiss Francs. Last time I was in Switzerland was never so I'm pretty sure it's fraudulent.

 

[Smacksmackums]

I sent them an e-mail asking them to remove all my data from their datebase because I had NOT clicked destroy credit card information after purchase. So I write them an e-mail telling them my name, address, phone number, etc., everything but the cc number asking for it to be removed. Then they write me an e-mail back saying please send more information for us to remove your account. I was like wtf? I'm not sending them any more sheeeit, so instead I changed the name and email address and credit card information to phony bologna crap and went on my way. Hopefully that worked how I wanted it to.
My card was also compromised from what I assume was Newegg, but I have no strong evidence. Stupid online stores.

 

[trmiv]

Greaaaaaaaat. I just made a purchase last night from Newegg (with a regular credit card, not debit), I hope I don't have to worry about this happening. I did set it to destroy the information though.

 

[dakata24]

<< I sent them an e-mail asking them to remove all my data from their datebase because I had NOT clicked destroy credit card information after purchase. So I write them an e-mail telling them my name, address, phone number, etc., everything but the cc number asking for it to be removed. Then they write me an e-mail back saying please send more information for us to remove your account. I was like wtf? I'm not sending them any more sheeeit, so instead I changed the name and email address and credit card information to phony bologna crap and went on my way. Hopefully that worked how I wanted it to.
My card was also compromised from what I assume was Newegg, but I have no strong evidence. Stupid online stores. >>




isnt logging into "Account Update" and removing the information the same thing as them manually removing the cc info from their database?

 

[Smacksmackums]

<<

<< I sent them an e-mail asking them to remove all my data from their datebase because I had NOT clicked destroy credit card information after purchase. So I write them an e-mail telling them my name, address, phone number, etc., everything but the cc number asking for it to be removed. Then they write me an e-mail back saying please send more information for us to remove your account. I was like wtf? I'm not sending them any more sheeeit, so instead I changed the name and email address and credit card information to phony bologna crap and went on my way. Hopefully that worked how I wanted it to.
My card was also compromised from what I assume was Newegg, but I have no strong evidence. Stupid online stores. >>




isnt logging into "Account Update" and removing the information the same thing as them manually removing the cc info from their database? >>



That's what I figured and that's why I did it. I don't know if they keep a record of things before they were changed though, so that's why I'm not 100% certain.

 

[skace]

My debit card, from Fleet, has the little Visa symbol on it. I always thought that this meant when I used it as a CC it was handled as a CC through Visa. As in there wasn't much of a difference and I was taking the same risk either way. Is this not true?

If not, I guess I should call Fleet and find out how secure their debit cards are compare to a CC.

 

[Adul]

i just use my debit card. but I have seperate account for things like that. That lowers my risk and yes bofa offers protection.

 

[Bateluer]

<< I'm also concerned that my cc which I have used for previous NewEgg.com purchases may have been compromised.

Bateluer - NEVER EVER EVER EVER USE A DEBIT/CHECK/ATM CARD FOR INTERNET PURCHASES! Always use a credit card only, of course if you have no credit card then that poses a slight problem. >>



I refuse to get a credit card, they only cause problems, I don't want the debt. I use a debit because: 1) I can use it online, 2) No monthly bills/interest charges 3) I can contest fraudalent charges just as easily as I can with a credit card.

BTW - I have not seen any odd charges on my Online bank statement, so thats good.

 

[gopunk]

frankly, i find some the behavior and expectations in this thread to be unreasonable. grow up.

 

[Passions]

The people who work at Newegg are mostly Chinese. DUHHHH!