[The Reg]C2000-series Atoms (Rangeley) bricking devices

[Murloc]

people are getting mad on synology forum because apparently their response isn't a recall but rather "expedited ticket" if something goes wrong.

It looks like companies who used this processor will be taking at least a reputation hit as well.

 

[DrMrLordX]

Ouch.

 

[Rifter]

synology and others should get their shit together before they are forced to get their shit together.

Because anyone who thinks this isnt going to end in a huge class action lawsuit is fooling themselves.

 

[krumme]

synology and others should get their shit together before they are forced to get their shit together.

Because anyone who thinks this isnt going to end in a huge class action lawsuit is fooling themselves.

Well it goes to show how shortsighted Intel management is running the business now.

Errors happen and this is a situation where you fork out the few B/100 M upfront and use it as a situation to show good service. In that case you improve your brand instead of destroying it. Look eg at toyota. I think its like the 5 most valuable brand on earth. And its because when things like this happen they move proactively. Hardly because of their corolla like lineup...

Intel have plenty cash and its just ridiculous they dont go in to protect such a valuable brand in such an important and tco aware segment. Save a few hundred M now this quarter but lose tens of B later. Shame.

Seems to me Intel lost momentum all over and management is like frozen. Weird actually come think about it.

 

[Zstream]

people are getting mad on synology forum because apparently their response isn't a recall but rather "expedited ticket" if something goes wrong.

It looks like companies who used this processor will be taking at least a reputation hit as well.

You mean like Cisco? Cisco is taking a huge hit on this. http://www.cisco.com/c/en/us/support/web/clock-signal.html

 

[Rifter]

You mean like Cisco? Cisco is taking a huge hit on this. http://www.cisco.com/c/en/us/support/web/clock-signal.html

Yeah they are doing it wrong to and just handling it under warranty too, they are going to get screwed to when the class action hits.

Companies should be swapping all defective units out for good units as they sold a defective product. Not playing the wait for it to die and hope its off warranty game.

Im honestly surprised a company as big and well known as Cisco is trying to cop out on this one, this is going to be horrible PR for them.

 

[thecoolnessrune]

Yeah they are doing it wrong to and just handling it under warranty too, they are going to get screwed to when the class action hits.

Companies should be swapping all defective units out for good units as they sold a defective product. Not playing the wait for it to die and hope its off warranty game.

Im honestly surprised a company as big and well known as Cisco is trying to cop out on this one, this is going to be horrible PR for them.

This is not new for Cisco. It's their status quo. We went through the same thing when we had to replace hundreds of power supplies in our clients (and our own) Fabric Interconnects, which had defective power supplies that could cause the whole unit to reload. Again, you needed a product either in warranty, or with a valid service contract. Fast-forward 2 years later and we're still replacing some of these units for new clients we bring on (or some giant clients with long Change approval processes).

http://www.cisco.com/c/en/us/support/docs/field-notices/638/fn63894.html

Cisco is the Intel / NVIDIA of the Network world. Their brand, support chain, and toolset is the defacto standard of the Medium - Enterprise market, regardless of its inferiority or superiority of its products in its marketplace. I know people who would buy a turd on a plate before anything else as long as it had a Cisco label on it.

How about the electricity arcing problem on their 3550 and their 3750 POE switches that they never recognized as a valid issue? Again, wait till the problem happened, hope you didn't have a major incident, and RMA the device. No recall or anything.

 

[Murloc]

not recalling products already out of warranty is still wrong, but at least the Cisco products that are in warranty/under service contract are going to be recalled and replaced BEFORE they break.

Q: Is Cisco replacing only products that have failed?
No, Cisco is offering to provide replacement products for those products under warranty or covered by any valid services contract dated as of November 16, 2016, which have this component, even if they have not failed. If you would like to proactively order replacement products, please see the ordering instructions.

Synology is doing even worse according to the forum: they won't replace them until AFTER they break and you ask for RMA. That means that many small businesses may not be able to trust the NAS they rely on, and who knows how many don't have working backups and don't read the tech news.

The potential financial hit on Cisco is clear, but who knows what happens with the others.

 

[PingSpike]

not recalling products already out of warranty is still wrong, but at least the Cisco products that are in warranty/under service contract are going to be recalled and replaced BEFORE they break.




Synology is doing even worse according to the forum: they won't replace them until AFTER they break and you ask for RMA. That means that many small businesses may not be able to trust the NAS they rely on, and who knows how many don't have working backups and don't read the tech news.

The potential financial hit on Cisco is clear, but who knows what happens with the others.

To bad you can't wrap them in a towel to force the issue like with Xbox 360 warranty claims. 😛

 

[William Gaatjes]

Intel sure seems to have some issues the last few years. In the last few years we have seen chipset sata issues, ssd corruption issues , modem chipset quality issues and now soc chips where the clock section burns out.

 

[SlowSpyder]

For my company ($100 billion+ company) this is much bigger than the Phenom TLB bug, which people went wild over. We have Nexus 9000 access layer switches in our data center and 4331 routers all over. I am the NOC manager... I see a lot of work in the future. :/

 

[thecoolnessrune]

I received word yesterday that our 400 something devices will start the replacement process mid-next-week, with Cisco prioritizing the oldest devices for replacement first. Cisco is still forming strategy on ramping manufacturing to handle the RMAs.