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The Newegg Return - Resolved

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MagnusTheBrewer said:
The fact that he posted here and not directly to the OP means he is saying it is now on his to do list. That is the difference. Your badmouthing a NewEgg rep trying to help on a public forum is pure trolling.
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+1

Have never had a real issue with the Egg myself, most of the time they have bent over backwards to make things work.
 
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MongGrel said:
+1

Have never had a real issue with the Egg myself, most of the time they have bent over backwards to make things work.
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+1 here too

i've given well over 10K $$ to newegg over the past 8+ years and have never had an issue. and they will continue to get my business
 
Newegg called me tonight a 2nd time and refunded me the money.

The guy said he couldn't explain why this happened the way it did but I was right after reviewing everything. Newegg gave me a $50 voucher on top of the refund for the experience and he told me outright they made a lot of mistakes.

Anyways we can close this out. All I wanted was for them to stick to something they told me. I don't think that was too much to ask.

Sorry if it came off whiny
 
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crashtech said:
I'd say letting a numbskull change his mind after the purchase of a non-refundable item is what initially screwed this up. Maybe I am a bit harsh on people that constantly change their minds, but I find people like that extremely hard to deal with.
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Trust me, I know... hehe.
 
thebigbolgna said:
Newegg called me tonight a 2nd time and refunded me the money.

The guy said he couldn't explain why this happened the way it did but I was right after reviewing everything. Newegg gave me a $50 voucher on top of the refund for the experience and he told me outright they made a lot of mistakes.

Anyways we can close this out. All I wanted was for them to stick to something they told me. I don't think that was too much to ask.

Sorry if it came off whiny
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Glad to hear they worked it out to your (seeming) satisfaction.
 
I'm glad it got resolved, and sorry to hear it was such a huge pain in the ass. I'm surprised, because I have had nothing but great experiences with newegg. I remember years ago back when LCD was super expensive I bought a $1000 monitor from them which wasn't returnable unless it was broken. But it didn't look like a $1000 monitor connected to my XBox 360 over VGA (there was no HDMI 360 back then) and I didn't have a computer powerful enough to take advantage of it. So I made a 5 minute phonecall and explained that I didn't want the monitor anymore because it looked just so-so running the XBox 360, got an easy RMA and sent it back. Though I had to pay for return shipping I had a check for the full $1000 purchase price by the end of the week. I have built tons of systems using newegg, but as far as they knew I was just a customer who upgraded every few years since almost all PCs I build for others I have them order the parts when I send them a list of what to get. So it wasn't a case of "let's try to keep the longtime big spender"; on their end it just probably looked like a customer who doesn't spend a ton with newegg with buyer's remorse.
 
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Look, maybe OP messed up. Maybe he should have used a different form of payment, maybe he should have rejected the order, maybe he should have waited a little longer. It still comes down to the fact that they promised him a refund and there had been no progress. I'm stuck in an RMA with gigabyte and they've promised the respond to emails outside of the outside of the automated ones but nooooo, they haven't for 3-4 weeks now. I doubt OP was seriously mad about how the refund is happening (he might be ok with it if they told him it would take 4 weeks) but that nothing was happening, and there are tons of broken "promises" in this thread even. Now that it is resolved it's ok, but it came out of the blue with no warning didn't it?
 
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Wow, how timely. I am having a very similar problem with NewEgg. I ordered an item on 9/18/2014 and very shortly after I ordered the item circumstances changed and I no longer needed the item. So I contacted NewEgg and they said just refuse the delivery and I will get a full refund when they receive it back. It's now been nearly a month since they received the refused item and I have no refund. I have contacted them many times via phone and chat and they appear to be unable to do anything in order to get me my money. They keep telling me it has to be shipped to some warehouse and then it will be another 3-5 days before the refund is issued. It seems a month would be ample time to process a return. I don't know what to do in order to get my money but no one at NewEgg seems to be able to do anything to help me. This is the last time I will be shopping at NewEgg. Back to Amazon for me, since they actually care about their customers.
 
I think it's a NE bot posting in this thread. What better way to connect with customers than to have the generic automated response?
 
sanzen07 said:
Wow, how timely. I am having a very similar problem with NewEgg. I ordered an item on 9/18/2014 and very shortly after I ordered the item circumstances changed and I no longer needed the item. So I contacted NewEgg and they said just refuse the delivery and I will get a full refund when they receive it back. It's now been nearly a month since they received the refused item and I have no refund. I have contacted them many times via phone and chat and they appear to be unable to do anything in order to get me my money. They keep telling me it has to be shipped to some warehouse and then it will be another 3-5 days before the refund is issued. It seems a month would be ample time to process a return. I don't know what to do in order to get my money but no one at NewEgg seems to be able to do anything to help me. This is the last time I will be shopping at NewEgg. Back to Amazon for me, since they actually care about their customers.
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I think Newegg needs to hear this. Any vendor can look like a hero when the transaction goes smoothly, but their real measure is taken in response to problems. I've said as much to many company reps from whom I no longer buy; great discounts and fast service all turn to nothing if you can never get your money back when something goes wrong.
 
I've spent a lot of money with New Egg, my second to last order was the nice new 1440 display from Asus(i think around $500). the box arrived with a hole in the side and a foot print on it, I told the UPS man would you accept this package.
I sent it back, usually they are pretty good with customer service but now and then you get a bad experience. They are not the only online place to order from.
 
^ Gives me a great idea for next time I am being an *ss. I'll just say, "Hey, I'm just offering some perspective!" Never mind that if it's a view that might make a proctologist cringe...
 
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