the nerve of some people

[eakers]

AGH!

today at work i had a huge argument with a customer because they wanted to return martini glasses ... THAT THEY HAD USED.

guh.

in any case, my manager said to them back and threw them away.

where in the hell do some people get off thinking they can do crap like this? its disgusting and unethical!

 

[TommyVercetti]

What was there excuse for returning them?

 

Still better than returning used underwear.

 

[eakers]

Originally posted by: TommyVercetti
What was there excuse for returning them?

they got them for christmas and they didn't like them.

two of them were still wet and had lipstick on the rim. YUCK.

 

[Electric Amish]

There are very, very few times that it is appropriate to argue with a customer. This was not one of them.

 

[FoBoT]

they could have at least waited until after using them for new year's eve toast

 

[caitlion]

Originally posted by: Roger
Still better than returning used underwear.

we had that once. this guy brought back underwear he'd been wearing for about 6 years, complaining that the waistband was ripping or something. some people are just dumb :-/

 

[Nutdotnet]

Arguing with a customer is generally a BAD idea. Even if they are in the wrong.

 

[TommyVercetti]

Originally posted by: caitlion

Originally posted by: Roger
Still better than returning used underwear.

we had that once. this guy brought back underwear he'd been wearing for about 6 years, complaining that the waistband was ripping or something. some people are just dumb :-/

Even if my underwear snapped the next day, I wouldn't return it out of embrassment.

 

[eakers]

i didn't argue but i pointed out we only refund unused merchandise and then when the lady got bitchy i just got my manager.

 

[Hammer]

Originally posted by: caitlion

Originally posted by: Roger
Still better than returning used underwear.

we had that once. this guy brought back underwear he'd been wearing for about 6 years, complaining that the waistband was ripping or something. some people are just dumb :-/

how do you know he had been wearing them for 6 years?

 

[MattCo]

Originally posted by: Electric Amish
There are very, very few times that it is appropriate to argue with a customer. This was not one of them.

I agree with you but I am curious. When do you think it is appropriate to argue with a customer?

-MC

 

[eakers]

... and i can't believe that people here think its okay to returne USED glasses.

thats so gross.

 

[Aves]

Originally posted by: Hammer
how do you know he had been wearing them for 6 years?

After 6 years of continuous use you could probably smell them in the air!

 

[caitlion]

Originally posted by: Hammer

Originally posted by: caitlion

Originally posted by: Roger
Still better than returning used underwear.

we had that once. this guy brought back underwear he'd been wearing for about 6 years, complaining that the waistband was ripping or something. some people are just dumb :-/

how do you know he had been wearing them for 6 years? :confused;

thats what he told us.

 

[yllus]

It's because they really can do crap like that. Our managers are Best Buy were wusses too and caved in to any little demand a middle-aged man or woman made. What's so hard about saying, "No and that's final"?

 

[Electric Amish]

Originally posted by: MattCo

Originally posted by: Electric Amish
There are very, very few times that it is appropriate to argue with a customer. This was not one of them.

I agree with you but I am curious. When do you think it is appropriate to argue with a customer?

-MC

I can't think of one off-hand, but I'm sure there has to be a couple of instances where it has to be done.

 

[Ausm]

Originally posted by: Roger
Still better than returning used underwear.

Skid Marks Included

LMAO

Sysadmin

 

[thebestMAX]

Roger-

I wipe out my used Martini glasses with my used underwear and return them both!!!

EDIT: I must have had a few already to have said that!!

 

[tec699]

ROFLMAO...

6 years? yea ok I'll believe that when I see it.

 

[Nocturnal]

The customer is ALWAYS right.

I work retail and feel your pain.

 

[Avatar26]

Originally posted by: Electric Amish

Originally posted by: MattCo

Originally posted by: Electric Amish
There are very, very few times that it is appropriate to argue with a customer. This was not one of them.

I agree with you but I am curious. When do you think it is appropriate to argue with a customer?

-MC

I can't think of one off-hand, but I'm sure there has to be a couple of instances where it has to be done.

I've got one... I used to work in a retail store that sold furniture (among other things). This guy bought a recliner, chose not to have it delivered, and also chose to load and secure it in his truck by himself. On the way home (on the highway, mind you) it flies out the back of his truck. He came back with what was left and demanded an exchange.

 

[Avatar26]

Originally posted by: Nocturnal
The customer is ALWAYS right.

"The customer is always an @SSHOLE!!!"

 

[Aquaman]

That is why I hate working retail

I think that unless your company has clear return guidelines............ people will try to pull stuff

I used to work for EB and they had the most open return policy.......... which they tightened up and the customers complained but they got used to it.

I think if it's reasonable (this clearly was not) the you could work something out.]

Cheers,
Aquaman

 

[Aquaman]

Originally posted by: Nocturnal
The customer is ALWAYS right.

I work retail and feel your pain.

Not really but it's better to make them happy because an unhappy customer will tell 10 at least people about the experience

If they are nice & reasonable about it......... I was more then happy to work something out.

Cheers,
Aquaman