- Apr 19, 2001
- 25,284
- 1,998
- 126
What is wrong with the Fucktards at Amazon? Seems like a company with that many employees might be able to afford to hire one person with a brain.
Did you know that Amazon has some items that are restricted and can only be ordered by Prime members? I didn't. And I don't really care, many businesses offer perks to their best customers. However, Amazon doesn't really want to draw too much attention to the "nyah nyah!! other people can have this and you can't!!" products, so the restriction is mentioned unobtrusively. So unobtrusively that it's pretty easy to miss. You wanna guess how I know it's easily missable? Yeah, I missed it. Still, shouldn't be a problem, surely the site would have safeguards in place to prevent non-Prime peasants like me from ordering items that are restricted to the holiest of holies. Nope.
I bought two items on the same order, one regular access and one prime restricted. The site did not mention that I couldn't have item B. It processed both items, charged me for both items, sent me an order confirmation for both items. Order arrived today with, you guessed it, only one item. Off to Amazon.com I go to discover status of missing item. Then and only then do I find the little disclaimer that the item cannot be purchased by me. Fine time to tell me that, a week after I ordered it, paid for it and was told it was coming. That's just unacceptably poor website design and business planning. How the fuck do you let a customer buy an item they can't have, charge them for it and not even have the courtesy to tell them you can't have it? If the story ended there it would be bad enough, but wait, there's more.
Contact CS, am told that I can just cancel the other item. Tried to do it, no dice. The two items together total well over the free shipping minimum, but the one item I got already wouldn't qualify on its own. So the site has them linked together and since one item was delivered the other can't be cancelled or it screws up the free shipping thing and the system can't compensate for it. And neither can the two CSR people I've talked to so far. I've already paid for the item in limbo, but I'm not allowed to get it and not allowed to cancel it either. Such fun.
Did you know that Amazon has some items that are restricted and can only be ordered by Prime members? I didn't. And I don't really care, many businesses offer perks to their best customers. However, Amazon doesn't really want to draw too much attention to the "nyah nyah!! other people can have this and you can't!!" products, so the restriction is mentioned unobtrusively. So unobtrusively that it's pretty easy to miss. You wanna guess how I know it's easily missable? Yeah, I missed it. Still, shouldn't be a problem, surely the site would have safeguards in place to prevent non-Prime peasants like me from ordering items that are restricted to the holiest of holies. Nope.
I bought two items on the same order, one regular access and one prime restricted. The site did not mention that I couldn't have item B. It processed both items, charged me for both items, sent me an order confirmation for both items. Order arrived today with, you guessed it, only one item. Off to Amazon.com I go to discover status of missing item. Then and only then do I find the little disclaimer that the item cannot be purchased by me. Fine time to tell me that, a week after I ordered it, paid for it and was told it was coming. That's just unacceptably poor website design and business planning. How the fuck do you let a customer buy an item they can't have, charge them for it and not even have the courtesy to tell them you can't have it? If the story ended there it would be bad enough, but wait, there's more.
Contact CS, am told that I can just cancel the other item. Tried to do it, no dice. The two items together total well over the free shipping minimum, but the one item I got already wouldn't qualify on its own. So the site has them linked together and since one item was delivered the other can't be cancelled or it screws up the free shipping thing and the system can't compensate for it. And neither can the two CSR people I've talked to so far. I've already paid for the item in limbo, but I'm not allowed to get it and not allowed to cancel it either. Such fun.
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