So in order to help people interviewing, I figure it would be a good idea to post some interview questions and good answers to them. Please help out if you ran into some that you think would be good to list.
Here's a couple of common ones for Help Desk:
1. Someone calls you and says: Something's wrong with my printer, I can't print. What would you ask them to get an idea of their situation?
- some answers: Is the printer connected and turned on? Were you able to print to it before or is this the first time you tried to print to it from that computer? What are you trying to print?
2. You're trying to fix a computer problem and the user's just screaming his head off at you. Maybe putting you down and demanding that you hurry up and fix it. What's the best course of action?
Here's a couple of common ones for Help Desk:
1. Someone calls you and says: Something's wrong with my printer, I can't print. What would you ask them to get an idea of their situation?
- some answers: Is the printer connected and turned on? Were you able to print to it before or is this the first time you tried to print to it from that computer? What are you trying to print?
2. You're trying to fix a computer problem and the user's just screaming his head off at you. Maybe putting you down and demanding that you hurry up and fix it. What's the best course of action?