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The clueless LAN Admin

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We had a couple of b!tches on our tier1 helpdesk who developed the strategy of telling the user to leave the machine off for an hour, "to let it discharge". It was most effective if it was done just before the end of their shift.
 
12/15/2006 3:17:13 PM
Work Log Entry made by: LAN Admin
machine is here, working now!

12/18/2006 7:50:19 AM
Work Log Entry made by: LAN Admin
s/n [#######]

asset tag: [###########]



12/18/2006 7:50:42 AM
Work Log Entry made by: LAN Admin
work in progress



12/21/2006 2:46:55 PM
Work Log Entry made by: LAN Admin
yeah good


12/22/2006 10:35:39 AM
Work Log Entry made by: Sr. LAN Admin
shipping laptop

12/22/2006 11:20:24 AM
Work Log Entry made by: Sr. LAN Admin
just spoke to user, she will not be here next week. reassigning ticket to LAN Admin to transfer her files over to the new laptop when she gets back in the office, i will not be here the week she is back.

01/02/2007 7:46:35 AM
Work Log Entry made by: LAN Admin
hmmm...ok then! 🙂

01/03/2007 8:19:24 AM
Work Log Entry made by: LAN Admin
installing VPN that was missing and ACT 2000
 
12/05/2006 3:18:07 PM
Work Log Entry made by: LAN Admin
hmmmm!? Investigating

12/08/2006 3:47:46 PM
Work Log Entry made by: LAN Admin
working it like woah!


12/14/2006 8:28:46 AM
Work Log Entry made by: LAN Admin
still wondering


12/15/2006 3:17:56 PM
Work Log Entry made by: LAN Admin
using alternate methods.
 
11/10/2006 1:22:12 PM
Work Log Entry made by: Helpdesk
The user tried to update his SAV definitons but he got the error message "Live update could not retreive the update list". The user is constantly getting this message.

11/13/2006 1:17:51 PM
Work Log Entry made by: LAN Admin
cjhecadlingls'

11/15/2006 12:29:39 PM
Work Log Entry made by: LAN Admin
waiting for call back from user - will call again later today

11/16/2006 8:42:13 AM
Work Log Entry made by: LAN Admin
calling user l/m

11/20/2006 6:58:09 AM
Work Log Entry made by: LAN Admin
workin on it

11/21/2006 8:04:59 AM
Work Log Entry made by: LAN Admin
fixatated.
 
I've been going through a good chunk of his ticket history to get these posts; it seems to be a recurring theme of his updates.
 
01/12/2007 11:22:12 AM
Work Log Entry made by: Helpdesk
The user stated that something must be wrong with [app]. User needed to know how to make [app] perform X task.

01/12/2007 1:17:51 PM
Work Log Entry made by: LAN Admin
RTFM!



hehe :laugh: sorry couldn't resist!
 
I worked with one guy that would get super detailed in his tickets. Instead of 'ckt down due to fiber cut Bahrain'. It would be like reading through a scene from a Clive Cluster book. Often times would find myself getting setup in an elaborate scenario about how a ship had a navigation problem compounded and language issues that had caused to to drag a prop across a underwater fiber cable.

Another time I was reading about a hapless deer that had gotten hit by an aircraft that took about some nav equipment. Every ticket of his was a surprise. How he drug all the details out of the people on the other end of the phone I'll never know.
 
Originally posted by: d3n
a hapless deer that had gotten hit by an aircraft.
Click to expand...

Aren't there pics of that on bbzzdd?

Anyway, looks like his supervisor (the Sr. LAN Admin) has left the occasional oddball comment herself:

11/03/2006 8:02:44 AM
Work Log Entry made by: Helpdesk
User called in stating that she needs to be able to print to a scanner from a network drive. User has spoken with LAN Admin.

11/03/2006 8:21:20 AM
Work Log Entry made by: Sr. LAN Admin
d6 tnijkrfy gu flmu

11/03/2006 8:52:59 AM
Work Log Entry made by: LAN Admin
configuratation
 
When I did work here at the school, we used that software as well.

Hehe, my favorite ticket was when one of the students say someone stole her IP.
 
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