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The Canadian Passport website is absolutely terrible

B

BigToque

Lifer
I've been trying to use the on-line application to get a new passport and I can't finish it because all you get are server busy errors. It's been like this ALL DAY.

Sure all websites experience heavy load at times, but this is stupid. I cannot understand how a government website that deals with getting people one of the most important documents their citizens can have be completely unable to provide a server that can handle periods of increased activity.

Thank god I'm trying to get this done early.

:|
 
Originally posted by: BigToque
I've been trying to use the on-line application to get a new passport and I can't finish it because all you get are server busy errors. It's been like this ALL DAY.

Sure all websites experience heavy load at times, but this is stupid. I cannot understand how a government website that deals with getting people one of the most important documents their citizens can have be completely unable to provide a server that can handle periods of increased activity.

Thank god I'm trying to get this done early.

:|
Click to expand...

90% of what governments do is manage information. What happens if any government was actually to put the control of most of the information in the hands of it's people? I forsee terrible things like thousands of beaurocrats suddenly having to earn a living. The carnage would be unimaginable. 🙂
 
You should try to renew a Canadian passport while living in the USA. I had to get info from some professional, my vet in this case. She had to give her home address and sign the back of pics and a bunch of other weird stuff. Didn't take them long to get it back to me though.

EDIT: I guess they make everyone do that now. Odd.
 
Originally posted by: Antisocial Virge
You should try to renew a Canadian passport while living in the USA. I had to get info from some professional, my vet in this case. She had to give her home address and sign the back of pics and a bunch of other weird stuff. Didn't take them long to get it back to me though.
Click to expand...

Sounds encouraging, I just came back a couple of days ago from Canada to get my picture taken (didn't want to take any chances with the pictures) and will be filling out the application soon.

Does anyone know if the passport restriction applies to travel over land?
 
Originally posted by: Jassi
Originally posted by: Antisocial Virge
You should try to renew a Canadian passport while living in the USA. I had to get info from some professional, my vet in this case. She had to give her home address and sign the back of pics and a bunch of other weird stuff. Didn't take them long to get it back to me though.
Click to expand...

Sounds encouraging, I just came back a couple of days ago from Canada to get my picture taken (didn't want to take any chances with the pictures) and will be filling out the application soon.

Does anyone know if the passport restriction applies to travel over land?
Click to expand...


They overnight the passport back to you.

On the travel restrictions.

The current implementation schedule is as follows:

Beginning December 31, 2006, the rules will apply to all individuals traveling to the United States by AIR and SEA; and

As of December 31, 2007, they will apply to all individuals entering the U.S. via its LAND border crossings.
 
My dad just finished applying for his... it didn't take him long to do it, but the passport offices are within walking distance of my house. And the gov. site is usually like that...
 
Originally posted by: Pepsi90919
i'm doing it right now and it's working great.

epass is always a bit wonky though, takes a while to get used to
Click to expand...

If you're filling out the application on-line I'm interested to know why it's working for you. I cannot access part 3 "addresses and work history" and part 5 "supporting identification".
 
nevermind... i'm trying to add some previous addresses and it's all
Internal Server Error
(Error 500)
We apologize...

The Web server is incapable of performing the request. Please try your request again later.

this error can be cause by:

Application restarting (500-12)
Server too busy (500-13)
Requests for Global.asa not allowed (500-15)
Other ASP error (500-100)
If you are having problems, call us at one of the following numbers: toll free 1 800 567-6868 or TTY services (For persons who are deaf or hard of hearing) 1 866 255-7655.

Thank you.
Erreur de serveur interne
(Erreur 500)
Nous regrettons cet inconvénient...

Le serveur Web n'est pas en mesure de traiter la requête.

Cette erreur peut être causée par :

Redémarrage de l'application (500;12);
Serveur trop occupé (500;13);
Demandes Global.asa interdites (500;15);
Erreur ASP (500;100).
Veuillez réessayer ultérieurement.

Si vous avez des problèmes, appelez-nous à l'un des numéros suivants : sans frais 1 800 567-6868 ou services ATS (pour personnes malentendantes) 1 866 255-7655.

Merci.


--------------------------------------------------------------------------------

Important Notices
Avis important
Click to expand...
 
It's past 9pm on New Years. You really think government IT people, especially those concern with website management, are really going to rush back to the office to fix a problem like this?
 
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