So Friday my Xbox 360 gave me the dreaded 3 blinking red lights of death. The xbox 360 equivalent to the RSOD. I immediately called customer service since this was in fact my second Xbox 360. My first one was one of the dreaded 2005 production date 360's and it failed just as predicted.
Now here is the kicker, the replacement xbox they sent me due to the poorly manufactured one was also a 2005 production date. This means they essentially replaced my failed Xbox with one that was guaranteed to fail. Anyways I get customer service on the phone, and after spending a while giving her my information and serial number she informs me my warranty is out of date. So I begin to tell her that I knew my xbox was going to break since they replaced my faulty xbox with a faulty xbox with the exact problem of my original. The problem here however, is that this woman however was one of the least intelligent people I have ever spoken to in my life, because she seemed to be confused by pretty much any question I ask.
She then tells me, well we can send you a replacement xbox for 139 dollars, then you send us your old one, is this ok with you? I immediately say with my voice raised in a very serious manner:
"No this isn't ok, you are asking me to pay 140 dollars to replace something I knew was going to break. Basically you replace my bad 360 with a second bad 360, and suddenly I have to pay to fix it. I knew when I received this replacement I it would fail, now it has. If you had properly replaced my unit with one that wasn't known to be fault I wouldn't be in this situation. Now it has failed and im expected to pay for your mistake in sending me a bad Xbox to replace mine."
Next thing I know the line goes blank and a few seconds later she says,:
"Ok you will receive a new Xbox 360 free of charge in 3-5 business days, please ship your broken 360 back in the prepaid box. Sorry for your time."
Pretty much this woman, despite needing me to tell my story about 4 times, only finally responded properly to me getting hostile. Why is it customer service cant do what is right until someone starts to get angry. I told my story calmly, she ignores me and asks for 140 dollars. I tell it again angry and its free.
Cliffs:
My replacement Xbox 360 broke (2005 date)
Tell them they replaced broken one with bad one (also 2005 date)
They want 140 dollars to fix it
I tell them the story 3 times, still want 140 dollars, and seems too stupid to understand the conversation.
Tell the story one last time with a loud angry voice
Free Xbox 360 Replacement in 3-5 business days, with paid shipping each way.
Now here is the kicker, the replacement xbox they sent me due to the poorly manufactured one was also a 2005 production date. This means they essentially replaced my failed Xbox with one that was guaranteed to fail. Anyways I get customer service on the phone, and after spending a while giving her my information and serial number she informs me my warranty is out of date. So I begin to tell her that I knew my xbox was going to break since they replaced my faulty xbox with a faulty xbox with the exact problem of my original. The problem here however, is that this woman however was one of the least intelligent people I have ever spoken to in my life, because she seemed to be confused by pretty much any question I ask.
She then tells me, well we can send you a replacement xbox for 139 dollars, then you send us your old one, is this ok with you? I immediately say with my voice raised in a very serious manner:
"No this isn't ok, you are asking me to pay 140 dollars to replace something I knew was going to break. Basically you replace my bad 360 with a second bad 360, and suddenly I have to pay to fix it. I knew when I received this replacement I it would fail, now it has. If you had properly replaced my unit with one that wasn't known to be fault I wouldn't be in this situation. Now it has failed and im expected to pay for your mistake in sending me a bad Xbox to replace mine."
Next thing I know the line goes blank and a few seconds later she says,:
"Ok you will receive a new Xbox 360 free of charge in 3-5 business days, please ship your broken 360 back in the prepaid box. Sorry for your time."
Pretty much this woman, despite needing me to tell my story about 4 times, only finally responded properly to me getting hostile. Why is it customer service cant do what is right until someone starts to get angry. I told my story calmly, she ignores me and asks for 140 dollars. I tell it again angry and its free.
Cliffs:
My replacement Xbox 360 broke (2005 date)
Tell them they replaced broken one with bad one (also 2005 date)
They want 140 dollars to fix it
I tell them the story 3 times, still want 140 dollars, and seems too stupid to understand the conversation.
Tell the story one last time with a loud angry voice
Free Xbox 360 Replacement in 3-5 business days, with paid shipping each way.
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