Specop 007
Diamond Member
Looking for some insight how how to best proceed on problems like this at customer locations. We have some network management tools for this but nothing really seems to be specific to the task of troubleshooting the dreaded "It just stops working for a minute" problem.
The network path is a gpon layout to the customer prem where we terminate the fiber in an ONT and hand off ethernet on the customer facing side. While its rare we will sometimes have customers state that their internet drops out a few times a day. Of course dispatching a technician to verify connectivity onsite is a wasted effort as the services restore within a few minutes.
As I said we have network monitoring applications and we never detect any drops or outages. Historically its almost always something on the customer end, but this isnt a cut and dried statement either as there have been some issues where it comes back to our equipment.
Ideally, in my mind, I would have a piece of test equipment that I could install at the customer location and leave it running throughout the day or over the weekend. Problem is I run into a wall when it comes to finding a device to do this. I dont want a multi thousand dollar test set that simply sets on a desk in the back room and while a small laptop running an extended ping would give us some diagnostics that solution seems far from perfect.
Assuming the best course of action is what I believe which is to leave test gear onsite for an extended period of time does anyone have recommendations on the equipment to accomplish this?
The network path is a gpon layout to the customer prem where we terminate the fiber in an ONT and hand off ethernet on the customer facing side. While its rare we will sometimes have customers state that their internet drops out a few times a day. Of course dispatching a technician to verify connectivity onsite is a wasted effort as the services restore within a few minutes.
As I said we have network monitoring applications and we never detect any drops or outages. Historically its almost always something on the customer end, but this isnt a cut and dried statement either as there have been some issues where it comes back to our equipment.
Ideally, in my mind, I would have a piece of test equipment that I could install at the customer location and leave it running throughout the day or over the weekend. Problem is I run into a wall when it comes to finding a device to do this. I dont want a multi thousand dollar test set that simply sets on a desk in the back room and while a small laptop running an extended ping would give us some diagnostics that solution seems far from perfect.
Assuming the best course of action is what I believe which is to leave test gear onsite for an extended period of time does anyone have recommendations on the equipment to accomplish this?
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