I thought some of you might get a kick out of the interchange I have had with Intel Support over a problem that I have aired here on this forum:
Dear John S.,
Since I haven't received a reply from you I thought I'd write again...Please help me to solve this problem; I think I've done almost everything I can to help.
Current System
Hanson modded Chenbro Genie Case
Intel D815EPEA Mobo
Intel PIII 1GHz processor
256 megs Micron CAS2 PC133 RAM (1 stick) to INTEL's Specifications
ELSA GeForce2 GTS DDR 32meg (NVIDIA 6.5 drivers)
Turtle Beach Santa Cruz (Latest W2K driver)
IBM GXP 30 GB Drive
Maxtor 40 GB Diamond 60 Drive
ASUS 50X CDROM
HP 9350 CD burner
DirectX 8.0a
Win 2000 professional SP1
I built this system in February and have had this problem since then. When the Intel INF driver is installed hardware rendered 3D will not work...DXDIAG freezes when testing the same and no games will work...without the driver many of the system features will not function (i.e.; it shows I don't have AGP support)...Note: software rendered 3D works fine! Without the driver well you know what happens.
I have tried everything from switching operating systems (98SE, ME, & 2000) to many clean installs...I have tried three different GeForce 2 GTS cards and each does the same thing...I have tried every NVIDIA Detonator Driver...I have tried every compatible version of DirectX...I have tried two different iterations of the INF driver and a BIOS upgrade (currently P10) ...I have tried different IRQ settings and inactivating ACPI...I
have tried everything tech support from both INTEL and ELSA suggested...Everything else about the system works flawlessly.
I have approximately 100 hours in troubleshooting this problem and am getting very frustrated...Can
you help please help me?
Sincerely,
Miles
**************************************************
Hello Miles,
Here is a copy of the response I sent 4/17 at 10:40 AM:
If you have not already done so, I suggest updating to the current BIOS version for the Intel(R) D815EPEA desktop board (P10). The current BIOS version can be downloaded from the following website: http://developer.intel.com/design/motherbd/ea/ea_bios.htm
Please be sure to read and follow all accompanying instructions. After updating the BIOS, enter the BIOS setup program by pressing <F2> during the boot process. Once in the BIOS setup utility, press <F9> to restore BIOS default settings. Reset any customized BIOS settings. Reset the configuration data switch to YES in the Boot Configuration Submenu of the Advanced section of the BIOS Setup utility. Also, clear all DMI event logs
which is also in the Advanced section of the BIOS Setup utility. Press <F10> to save the new settings and reboot the system.
I recommend using a newly purchased, unused floppy disk for the BIOS update process. The disk image utility is highly sensitive to bad sectors and other media errors on the floppy disk which are extremely common on used floppy disks. If you are having difficulty in using the Express BIOS update, I recommend trying the BIOS update from Safe Mode. If the issue continues, I suggest using the DOS/Non-Windows* version of the BIOS update for the Intel(R) D815EEA desktop board, located at: http://developer.intel.com/design/motherbd/ea/ea_bios.htm
If you attempt to update your BIOS using the Intel(R) Express BIOS Update and have difficulties, please try the DOS/Non-Windows* version. We have seen certain software configurations that interfere with the Express
BIOS Update. If you have updated to the current BIOS version, I suggest resetting the BIOS to setup defaults following the procedure above.
ELSA* recommends installing the INF utility for the Intel(R) D815EPEA desktop board. The INF files are used by the operating system to identify the devices found in the platform and enable the appropriate driver to load
on the device. The INF utility should be run before other drivers are installed.
The INF Utility can be downloaded from the following website:
http://developer.intel.com/design/motherbd/ea/ea_drive.htm
System hangs and blue screens can be caused by a number of different issues. In most cases that we've worked with customers to resolve, incorrect memory was the root cause. Please make sure you are using a part from the
list of memory vendors who have tested memory on the D815EEA desktop board. The list of vendors is available at the following URL: http://developer.intel.com/design/motherbd/ea/ea_mem.htm
Regards,
John S.
**************************************************
Dear John,
I have emailed twice since then explaining that none of these solutions worked...was hoping that you had more!
Regards,
Miles
Hello Miles
You did not mention specifically, so I need to ask again. Are you using memory parts from the list of memory vendors who have tested memory on the D815EPEA desktop board? The list of vendors is available at the following URL: http://developer.intel.com/design/motherbd/ea/ea_mem.htm
John,
**************************************************
I am using Crucial (Micron) memory approved by Intel, 1 stick of 256 mb.
Miles
**************************************************
Hello Miles
Aside from updating the BIOS, using tested memory and using current device drivers, I have no other suggestions at this time. I apologize for not being of anymore assistance. At this time, I suggest returning the board to your system integrator or place of purchase for any advise that they may be able to provide. If your place of purchase cannot resolve this issue to your satisfaction to get the system operating to your requirements, I suggest requesting warranty replacement or return.
Regards,
John S.
Intel Technical Support
Yeah, like I'm really going to go through another month or so of this same crap trying to have a problem fixed, what do you think is it time for a ne motherboard, with almost any name besides INTEL on it?
:Q
Dear John S.,
Since I haven't received a reply from you I thought I'd write again...Please help me to solve this problem; I think I've done almost everything I can to help.
Current System
Hanson modded Chenbro Genie Case
Intel D815EPEA Mobo
Intel PIII 1GHz processor
256 megs Micron CAS2 PC133 RAM (1 stick) to INTEL's Specifications
ELSA GeForce2 GTS DDR 32meg (NVIDIA 6.5 drivers)
Turtle Beach Santa Cruz (Latest W2K driver)
IBM GXP 30 GB Drive
Maxtor 40 GB Diamond 60 Drive
ASUS 50X CDROM
HP 9350 CD burner
DirectX 8.0a
Win 2000 professional SP1
I built this system in February and have had this problem since then. When the Intel INF driver is installed hardware rendered 3D will not work...DXDIAG freezes when testing the same and no games will work...without the driver many of the system features will not function (i.e.; it shows I don't have AGP support)...Note: software rendered 3D works fine! Without the driver well you know what happens.
I have tried everything from switching operating systems (98SE, ME, &amp; 2000) to many clean installs...I have tried three different GeForce 2 GTS cards and each does the same thing...I have tried every NVIDIA Detonator Driver...I have tried every compatible version of DirectX...I have tried two different iterations of the INF driver and a BIOS upgrade (currently P10) ...I have tried different IRQ settings and inactivating ACPI...I
have tried everything tech support from both INTEL and ELSA suggested...Everything else about the system works flawlessly.
I have approximately 100 hours in troubleshooting this problem and am getting very frustrated...Can
you help please help me?
Sincerely,
Miles
**************************************************
Hello Miles,
Here is a copy of the response I sent 4/17 at 10:40 AM:
If you have not already done so, I suggest updating to the current BIOS version for the Intel(R) D815EPEA desktop board (P10). The current BIOS version can be downloaded from the following website: http://developer.intel.com/design/motherbd/ea/ea_bios.htm
Please be sure to read and follow all accompanying instructions. After updating the BIOS, enter the BIOS setup program by pressing <F2> during the boot process. Once in the BIOS setup utility, press <F9> to restore BIOS default settings. Reset any customized BIOS settings. Reset the configuration data switch to YES in the Boot Configuration Submenu of the Advanced section of the BIOS Setup utility. Also, clear all DMI event logs
which is also in the Advanced section of the BIOS Setup utility. Press <F10> to save the new settings and reboot the system.
I recommend using a newly purchased, unused floppy disk for the BIOS update process. The disk image utility is highly sensitive to bad sectors and other media errors on the floppy disk which are extremely common on used floppy disks. If you are having difficulty in using the Express BIOS update, I recommend trying the BIOS update from Safe Mode. If the issue continues, I suggest using the DOS/Non-Windows* version of the BIOS update for the Intel(R) D815EEA desktop board, located at: http://developer.intel.com/design/motherbd/ea/ea_bios.htm
If you attempt to update your BIOS using the Intel(R) Express BIOS Update and have difficulties, please try the DOS/Non-Windows* version. We have seen certain software configurations that interfere with the Express
BIOS Update. If you have updated to the current BIOS version, I suggest resetting the BIOS to setup defaults following the procedure above.
ELSA* recommends installing the INF utility for the Intel(R) D815EPEA desktop board. The INF files are used by the operating system to identify the devices found in the platform and enable the appropriate driver to load
on the device. The INF utility should be run before other drivers are installed.
The INF Utility can be downloaded from the following website:
http://developer.intel.com/design/motherbd/ea/ea_drive.htm
System hangs and blue screens can be caused by a number of different issues. In most cases that we've worked with customers to resolve, incorrect memory was the root cause. Please make sure you are using a part from the
list of memory vendors who have tested memory on the D815EEA desktop board. The list of vendors is available at the following URL: http://developer.intel.com/design/motherbd/ea/ea_mem.htm
Regards,
John S.
**************************************************
Dear John,
I have emailed twice since then explaining that none of these solutions worked...was hoping that you had more!
Regards,
Miles
Hello Miles
You did not mention specifically, so I need to ask again. Are you using memory parts from the list of memory vendors who have tested memory on the D815EPEA desktop board? The list of vendors is available at the following URL: http://developer.intel.com/design/motherbd/ea/ea_mem.htm
John,
**************************************************
I am using Crucial (Micron) memory approved by Intel, 1 stick of 256 mb.
Miles
**************************************************
Hello Miles
Aside from updating the BIOS, using tested memory and using current device drivers, I have no other suggestions at this time. I apologize for not being of anymore assistance. At this time, I suggest returning the board to your system integrator or place of purchase for any advise that they may be able to provide. If your place of purchase cannot resolve this issue to your satisfaction to get the system operating to your requirements, I suggest requesting warranty replacement or return.
Regards,
John S.
Intel Technical Support
Yeah, like I'm really going to go through another month or so of this same crap trying to have a problem fixed, what do you think is it time for a ne motherboard, with almost any name besides INTEL on it?
:Q
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