Tech Support in India - For all those of you who hate it

[dabuddha]

You just have to give it a chance. I myself hate the fact that the tech support has been outsourced but that's the American's own fault. The labor here has made itself so costly that companies find it a lot cheaper to move off shores to save money.
As for the "only $300/month" comment, that is quite a bit of money in India. For example, I took out 3 of my cousins to dinner to a really nice restaurant and we had a huge meal with food drinks etc. The total bill was 400Rs. (That's ~$8.72) For a meal in a very nice restaurant. I've taken 5 of my cousins out to a 5 star hotel for lunch another time and the total bill was ~1000Rs. ($21.80) for 6 people.
Now if you just grab food from a local place you'll pay a lot less than that even. That should help put things into perspective.

 

[UlricT]

Originally posted by: dabuddha
You just have to give it a chance. I myself hate the fact that the tech support has been outsourced but that's the American's own fault. The labor here has made itself so costly that companies find it a lot cheaper to move off shores to save money.
As for the "only $300/month" comment, that is quite a bit of money in India. For example, I took out 3 of my cousins to dinner to a really nice restaurant and we had a huge meal with food drinks etc. The total bill was 400Rs. (That's ~$8.72) For a meal in a very nice restaurant. I've taken 5 of my cousins out to a 5 star hotel for lunch another time and the total bill was ~1000Rs. ($21.80) for 6 people.
Now if you just grab food from a local place you'll pay a lot less than that even. That should help put things into perspective.

Damn dude.... that MUST have been some time ago! Nowadays, if you head for the Taj or something, be prepared to SPEND! I had a chicken sandwich @ a 5-star restaurant back home in India, and I was charged f**ing rs. 400!

Which brings me to the point I want to make. What this $300 a month salary is going to do is make more countires DEPENDANT on the US for their economy. So, I suppose stopping outsourcing IS a good thing... for the other countries.

What you people should realise is that most of these companies are multinationals... they have interests in a lot of markets (of which he american public is just a part). Getting into this market is what they are trying to do... People doing Dell tech. support in India is going to buy a DELL!

Just my thoughts

 

Originally posted by: notfred
Tell me something I don't know.

...Ya no kidding,,,,, This is news to me.

 

[Looney]

Originally posted by: Abhi
Hi, I am new to AnandTech. And well, have read many a thread cursing the Dell's Indian Tech Support, etc etc.

I know that jobs are migrating to India, but let me tell you why.
I am from India, and well, hate the Indian tech support myself, but thats another story.

But heres a small fact, do you know why Tech support is moving to India?

Around 300$ per month, for 8 hrs daily, 5 days a week. Thats why.

Thats how much an Indian gets paid to work in a call centre. Yes... thats it! And I am being very optimistic here!
No wonder its financially feasable for the companies to shift here.

And remember that son of a b$tch who calls you up at 10 in the morning to sell stuff over the phone? That moron is actually working in an office at 12 midnight, for 100 $ a month.
Work timings.... 10:30 PM to 6:00 AM

Your comments?

Have you bothered to read the other reads? I think most people have been able to figure out that they moved tech support to India not because of the superior service, but because it's cheaper.

 

[dabuddha]

Originally posted by: UlricT

Originally posted by: dabuddha
You just have to give it a chance. I myself hate the fact that the tech support has been outsourced but that's the American's own fault. The labor here has made itself so costly that companies find it a lot cheaper to move off shores to save money.
As for the "only $300/month" comment, that is quite a bit of money in India. For example, I took out 3 of my cousins to dinner to a really nice restaurant and we had a huge meal with food drinks etc. The total bill was 400Rs. (That's ~$8.72) For a meal in a very nice restaurant. I've taken 5 of my cousins out to a 5 star hotel for lunch another time and the total bill was ~1000Rs. ($21.80) for 6 people.
Now if you just grab food from a local place you'll pay a lot less than that even. That should help put things into perspective.

Damn dude.... that MUST have been some time ago! Nowadays, if you head for the Taj or something, be prepared to SPEND! I had a chicken sandwich @ a 5-star restaurant back home in India, and I was charged f**ing rs. 400!

Which brings me to the point I want to make. What this $300 a month salary is going to do is make more countires DEPENDANT on the US for their economy. So, I suppose stopping outsourcing IS a good thing... for the other countries.

What you people should realise is that most of these companies are multinationals... they have interests in a lot of markets (of which he american public is just a part). Getting into this market is what they are trying to do... People doing Dell tech. support in India is going to buy a DELL!

Just my thoughts

This was just last March (~6 months ago)
Just have to know where to go

 

[Red Dawn]

Originally posted by: Ameesh

Originally posted by: Rage187
They should burn down Banglore..


75% of my friends have lost their jobs do to outsourcing.

Maybe Pakistan might let a bomb slip and take out some of the companys support centers. Just make sure the buildings are empty, I dont want to see anyone get hurt.

I was talking to a dell desk person the other day, had the thickest indian accent I had ever heard; long story short, I said I didnt want to try to talk to him anymore and that could I please speak w/ someone who spoke english. I then asked him what his name was, his answer: WAYNE!!!

wtf.

I bet they are given english names by their bosses so that people wont get too upset at Habib.

they call themselves wayne and mike, etc because mullet sporting redneck cracker trash like you and your friends (and especially your mom) feel uncomfortable with people who dont think/act/live like you.

Dude, Redneck Mullet Cracker Trash is an American Icon. Hell here in Boston even the Indian Immigrants sport Mullets!

 

[Fatdog]

Originally posted by: Red Dawn


Dude, Redneck Mullet Cracker Trash is an American Icon. Hell here in Boston even the Indian Immigrants sport Mullets!

Ha!

That is so true. Some of the ones running around the labs here have mullets that would make Motley Crue proud. <shudders>

On another note, 25 more people got the axe last weekend, 25 more jobs gone to India.

 

[Abhi]

Originally posted by: Moralpanic
Have you bothered to read the other reads? I think most people have been able to figure out that they moved tech support to India not because of the superior service, but because it's cheaper.

Try reading the threads again, the reason for the origination of this threads is that ppl although realize why the companies are giving jobs to india, they are just bashing indians for taking the jobs, not realising its the american companies increasing their profits.

 

[Looney]

not realising its the american companies increasing their profits

Um, i think most of us realize that they're looking for cheaper labour to increase their profits.

 

[Abhi]

Originally posted by: dabuddha
I've taken 5 of my cousins out to a 5 star hotel for lunch another time and the total bill was ~1000Rs. ($21.80) for 6 people.

DUDE... 6 People.... 5 star hotel.... 1000 rupees!!
Where did you go?? Gimme the city and address !! I lived in India all my life and never heard of such a thing!!
Either you got a HELL of a deal, or your memories slipping.

6 ppl in a five star is 2000+ ... (43.6$+) minimum. Actually MORE!!

Its a totally different thing that 44$ is NOTHING compared to american standards!

 

[Freejack2]

This is only the beginning. Companies like Dell will eventually shift all their operations overseas. It will reach a point that there will only be upper level management left in the US. Why pay an American worker $11 an hour to assemble a computer when you can pay 20 cents an hour in China for a worker to do the same? Why pay an American worker $18 an hour to repair a computer when you can pay a worker in India $2.50 an hour to do the same? Granted this takes away American jobs and hurts the economy, but no one in America cares.

 

[athithi]

Originally posted by: Abhi

Originally posted by: dabuddha
I've taken 5 of my cousins out to a 5 star hotel for lunch another time and the total bill was ~1000Rs. ($21.80) for 6 people.

DUDE... 6 People.... 5 star hotel.... 1000 rupees!!
Where did you go?? Gimme the city and address !! I lived in India all my life and never heard of such a thing!!
Either you got a HELL of a deal, or your memories slipping.

6 ppl in a five star is 2000+ ... (43.6$+) minimum. Actually MORE!!

Its a totally different thing that 44$ is NOTHING compared to american standards!

The earliest I can remember my dad taking us to a 5-star hotel for lunch was when I was about 8 years old (that's 20 years back). The bill was something like Rs.800 - 1000 for the five of us. This was in Chennai which easily has a lower cost of living than Mumbai or Delhi. OTOH, I've also had hearty meals for Rs.6 (about 13 cents )

 

[Red Dawn]

Originally posted by: Freejack2
This is only the beginning. Companies like Dell will eventually shift all their operations overseas. It will reach a point that there will only be upper level management left in the US. Why pay an American worker $11 an hour to assemble a computer when you can pay 20 cents an hour in China for a worker to do the same? Why pay an American worker $18 an hour to repair a computer when you can pay a worker in India $2.50 an hour to do the same? Granted this takes away American jobs and hurts the economy, but no one in America cares.

In 10 years even those Jobs being outsourced with be gone due to advanced technology.

 

[Abhi]

Who is screwing who??

Dell Inspiron 1100
Processor - Intel® Celeron® 4 Processor at 2.2GHz
Operating System - Microsoft® Windows® XP Home Edition
Memory - 128 MB shared DDR PC2100 SDRAM
Hard Drive - 20GB HDD
Network Card - Integrated 10/100 Fast Ethernet
Video Card - Integrated Intel® Extreme Graphics Up to 64MB shared2 system Memory
DVD/CD-ROM - 24X CD-ROM
Display - 14.1" XGA TFT Display (1024 X 768res)
Modem - Internal 56K Capable Fax Modem
Warranty - 90 Days Limited Warranty

This is sold by Dell India, in India for 1290$. That is right.... 1290$ for a celeron, with 128 Mb Ram, CD Rom and 90 days warranty!! The same configration cost 753$ in USA. That too with 256 MB RAM, CD RW/DVD Drive and One Year Warranty!!

This excludes delivery and taxes. These unit are made in Malaysia.

See http://www.ap.dell.com/ap/in/en/bsd/offers/special_offer_1.htm
(1$ = Rs 46)

Dell is screwing Americans for service and Indians for products!!

 

[UlricT]

Originally posted by: Abhi
Who is screwing who??

Dell Inspiron 1100
Processor - Intel® Celeron® 4 Processor at 2.2GHz
Operating System - Microsoft® Windows® XP Home Edition
Memory - 128 MB shared DDR PC2100 SDRAM
Hard Drive - 20GB HDD
Network Card - Integrated 10/100 Fast Ethernet
Video Card - Integrated Intel® Extreme Graphics Up to 64MB shared2 system Memory
DVD/CD-ROM - 24X CD-ROM
Display - 14.1" XGA TFT Display (1024 X 768res)
Modem - Internal 56K Capable Fax Modem
Warranty - 90 Days Limited Warranty

This is sold by Dell India, in India for <STRONG>1290$</STRONG>. That is right.... 1290$ for a celeron, with <STRONG>128 Mb</STRONG> Ram, <STRONG>CD Rom</STRONG> and <STRONG>90</STRONG> days warranty!! The same configration cost <STRONG>753$</STRONG> in USA. That too with <STRONG>256 MB</STRONG> RAM, <STRONG>CD RW/DVD</STRONG> Drive and <STRONG>One Year</STRONG> Warranty!!

This excludes delivery and taxes. These unit are made in Malaysia.

See <a href="http://www.ap.dell.com/ap/in/en/bsd/offers/special_offer_1.htm">http://www.ap.dell.com/ap/in/en/bsd/offers/special_offer_1.htm</A>
(1$ = Rs 46)

Dell is screwing Americans for service and Indians for products!!

HAH! thats nothing... I remember trying to get a GF2:GTS when it came out. Got a quote for Rs. 33,000!!! (thats $709).
This is the reason why companies like HP & Compaq struggle in the Indian market. Small scale operations doing CHEAP custom builds are the norm in India! At least, it WAS when I left in 2000.

 

[UlricT]

Originally posted by: athithi

Originally posted by: Abhi

Originally posted by: dabuddha
I've taken 5 of my cousins out to a 5 star hotel for lunch another time and the total bill was ~1000Rs. ($21.80) for 6 people.

DUDE... 6 People.... 5 star hotel.... 1000 rupees!!
Where did you go?? Gimme the city and address !! I lived in India all my life and never heard of such a thing!!
Either you got a HELL of a deal, or your memories slipping.

6 ppl in a five star is 2000+ ... (43.6$+) minimum. Actually MORE!!

Its a totally different thing that 44$ is NOTHING compared to american standards!

The earliest I can remember my dad taking us to a 5-star hotel for lunch was when I was about 8 years old (that's 20 years back). The bill was something like Rs.800 - 1000 for the five of us. This was in Chennai which easily has a lower cost of living than Mumbai or Delhi. OTOH, I've also had hearty meals for Rs.6 (about 13 cents )

Hmmm... I was just born 20yrs ago, but my parents say thing were MUCH cheaper at that time => food has gotten more expensive as well....

Where DID you get this deal dude? If you go clubbing in Chennai or Mumbhai nowadays, you bust AT LEAST $60-$80! Same thing with pub-hopping in blore...!