• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Tech Support has moved to India

S

smartt

Golden Member
There was a thread about this a few months ago, but I'm going to bring this back up. I think I must have fell asleep somewhere but I just woke up and every tech support call I've made is being answered in India. I guess in '80s it was the Japanese buying America and now we have India technically supporting all of America.

What really pisses me off is that I'm a technical manager for the State of Florida and I've been buying PCs from Dell and in turn I have been subsidizing the outsourcing of American jobs. Okay, so my option was to buy from anothr vendor, right? Wrong! They are all going that way (and if you know of someone who isn't, let me know).

I first found out about this when one of my technical workers down south called me and told me he had been transferred to India when making a tech support call. The tech person basically repeated everything he said back to him, and he was pretty sure there was some type of firearm being pointed at him while he was talking.

Don't these vendors realize that just because they are saving a few dollars that they are also hurting the American economy by outsourcing jobs? I have nothing against India but I'm not sure how long they think consumers will put up with trying to talk with someone who may or may not be fluent in English. Of course, the same is probably is going to be said for all of America pretty soon. Buenes Aires or something like that.:|
 
Well nobody is complaining when they snatch up those Dell deals for laptops or desktop. The have large portion of their tech support in India now.
 
im not in india. i do tech support. So do I, as matter of fact I'm a manager, as I wrote in my post. Most of the tech support that is being moved is first level. I doubt I'll be personally affected, but everytime a job goes overseas all of America is affected. Especially a job you could hire a temp corp to fill. Maybe they are just trying to get around minimum wage.
 
Originally posted by: smartt
What really pisses me off is that I'm a technical manager for the State of Florida and I've been buying PCs from Dell and in turn I have been subsidizing the outsourcing of American jobs. Okay, so my option was to buy from anothr vendor, right? Wrong! They are all going that way (and if you know of someone who isn't, let me know).
Click to expand...

Apple. Tech Support center in Sacramento, CA with easy to understand, English speaking employees.
 
Well nobody is complaining when they snatch up those Dell deals for laptops or desktop. The have large portion of their tech support in India now They don't complain, but do they know that when they buy it there's a huge possibility that they will if they ever need tech support?
 
As long as people keep demanding $300 PCs, companies will need to find ways to lower opex. So unless you're fine with going back ot the days of $2000+ PCs, get used to it.
 
Apple. Tech Support center in Sacramento, CA with easy to understand, English speaking employees I thought I'd never say this but Apple actually sounds like a better option than knowing your contributing to the unemployment rate.
 
Actually, I was wondering about Gateway, and hopefully that's good news. I just couldn't see 'Gateway Country' becoming actually another country. 😀 Mani, if $2,000 PCs is what it takes, bring them on. The problem is there is no tarrifs are taxes that are being paid by providing these services. If anything, hopefully the lawmakers will figure this out. I think they are so fixated on visas that they don't know the vendors moved the ball.
 
Originally posted by: notfred
Originally posted by: smartt
What really pisses me off is that I'm a technical manager for the State of Florida and I've been buying PCs from Dell and in turn I have been subsidizing the outsourcing of American jobs. Okay, so my option was to buy from anothr vendor, right? Wrong! They are all going that way (and if you know of someone who isn't, let me know).
Click to expand...

Apple. Tech Support center in Sacramento, CA with easy to understand, English speaking employees.
Click to expand...

Good for the first 90 days, then you have to show them the money.
Apple support policy -->90 days only


The other end of the spectrum people see 1 year onsite/toll free support etc from Dell award winning support
rolleye.gif
. They don't know its out source to India.
 
Quote

--------------------------------------------------------------------------------
but everytime a job goes overseas all of America is affected.
--------------------------------------------------------------------------------

you would love to think that.

I'm not sure what you are saying. Are you saying it's not true, or that I shouldn't believe that? I can't think of a more logical statement than that.
 
My cousin in India is doing tech support for some computer programs that the US Gov't uses. So his shift is in the night (since its working hours over here). He speaks perfect english though.
 
I don't blame your cousin, just greedy CEOswith poor business models. I think it's a last ditch effort of dying giants. They know consumers won't put up with it, but they are going to milk it while they can. They are just trying to figure out where the line is.
 
Originally posted by: smartt
I don't blame your cousin, just greedy CEOswith poor business models. I think it's a last ditch effort of dying giants. They know consumers won't put up with it, but they are going to milk it while they can. They are just trying to figure out where the line is.
Click to expand...

Well from a business sense, it sounds like a good deal. Why spend more money to pay US employees when you can pay 1/10th of that to Indian (and other nationalities) workers. True, that means less jobs for Americans, but its not like those companies care about that. On the contrary, they get larger bonuses and salaries to help them buy that shiny new 360 Modena or Enzo. Bastards.

On the flip side, you can make the case that they are shortchanging the Indian people by severly underpaying them.
 
.. but it's only temporary,. They are robbing from Peter to pay Paul. As an American owned company, and considering tech people upgrade their PCs constantly, they are only robbing from theirselves. The economy isn't that much different from a food chain, you can't fool yourself in that anything you do to one link won't have an affect on the other. As I said before it looks like a desperate attempt from an obviously troubled industry.
 
I don't blame your cousin, just greedy CEOswith poor business models. I think it's a last ditch effort of dying giants. They know consumers won't put up with it, but they are going to milk it while they can. They are just trying to figure out where the line is.
Click to expand...

What's so greedy about it? The CEO is charged with maximizing return to shareholders, i.e. maximizing profits. If there's a low cost alternative that a CEO is not taking advantage of, then he is cheating his shareholders.

Call centers are clearly something that America does not have a comparative advantage in. When Americans buy these services from elsewhere, they are forcing American workers in this industry to allocate to sectors in which they are more productive.
 
Originally posted by: Shantanu
I don't blame your cousin, just greedy CEOswith poor business models. I think it's a last ditch effort of dying giants. They know consumers won't put up with it, but they are going to milk it while they can. They are just trying to figure out where the line is.
Click to expand...

What's so greedy about it? The CEO is charged with maximizing return to shareholders, i.e. maximizing profits. If there's a low cost alternative that a CEO is not taking advantage of, then he is cheating his shareholders.

Call centers are clearly something that America does not have a comparative advantage in. When Americans buy these services from elsewhere, they are forcing American workers in this industry to allocate to sectors in which they are more productive.
Click to expand...

It's not that Americans don't have comparative advantages in terms of skills..its just that they are more expensive. General labour in US is much more expensive than that in country's such as India. If the US were to lower the salary for the help desk ppl..then it be more US-centric, but thats not going to happen anytime soon.
 
Originally posted by: mAdD INDIAN
Originally posted by: Shantanu
I don't blame your cousin, just greedy CEOswith poor business models. I think it's a last ditch effort of dying giants. They know consumers won't put up with it, but they are going to milk it while they can. They are just trying to figure out where the line is.
Click to expand...

What's so greedy about it? The CEO is charged with maximizing return to shareholders, i.e. maximizing profits. If there's a low cost alternative that a CEO is not taking advantage of, then he is cheating his shareholders.

Call centers are clearly something that America does not have a comparative advantage in. When Americans buy these services from elsewhere, they are forcing American workers in this industry to allocate to sectors in which they are more productive.
Click to expand...

It's not that Americans don't have comparative advantages in terms of skills..its just that they are more expensive.
Click to expand...

That's what comparative advantage means 😛

 
Originally posted by: Shantanu
Originally posted by: mAdD INDIAN
Originally posted by: Shantanu
I don't blame your cousin, just greedy CEOswith poor business models. I think it's a last ditch effort of dying giants. They know consumers won't put up with it, but they are going to milk it while they can. They are just trying to figure out where the line is.
Click to expand...

What's so greedy about it? The CEO is charged with maximizing return to shareholders, i.e. maximizing profits. If there's a low cost alternative that a CEO is not taking advantage of, then he is cheating his shareholders.

Call centers are clearly something that America does not have a comparative advantage in. When Americans buy these services from elsewhere, they are forcing American workers in this industry to allocate to sectors in which they are more productive.
Click to expand...

It's not that Americans don't have comparative advantages in terms of skills..its just that they are more expensive.
Click to expand...

That's what comparative advantage means 😛
Click to expand...
Quiet you. 😛

 
Smartt: I'm a technical manager for the State of Florida

- So what do you need Tech support for? Are Technical managers not technical anymore?

Edit: Being a Manager, why don't you just hire someone to do the tech support for yourself so you won't have to call India? What? You don't want to dish out the doe? Hmmm. There's your sign.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top