TECH support.. could you handle it?

[lotust]

Ive been working tech support for 7 months and I think ive reached the end of my rope.



When people call in and they just say it dont work. Then you have to twist there arm to make them tell you WHAT dont work.




How long can a human answer tech support calls with out loosing it?

 

[gopunk]

it's been about 2-3 years now

 

[fs5]

I couldn't even last 2 months! lit was a summer job for me thankfully.

oh and playing NES emulator on my PC while answering phones kept me sane.

 

[murphy55d]

I don't have the patience...I don't even like troubleshooting my friends computers. I do it, because they're my friends, but I couldn't do it as a full time or even part time job.

 

[Sundog]

Originally posted by: gopunk
it's been about 2-3 years now

Yeah, but you've been "gone" for 5-6 years now!

 

[NathanBWF]

i'm pretty sure that i'd snap before then end of my first day. i hate people who are dumber than i am.

 

[DT4K]

Burnout huh?
Maybe this is why all the tech support people I've ever talked to are complete and utter morons with the IQ of a 2 year old.
Nobody can stand to stay in the job long enough to figure out wtf they are doing.
Note my sig.

 

[GagHalfrunt]

After 20 minutes I'd be itching to crawl through the phone line and choke some sense into people. On the other side of the coin though I have an equal amount of scorn for most techies too as few have the slightest clue what they're talking about. I normally have to go through several layers of tech support to reach an alpha geek who truly understands the product or service that he's representing. The lower level people are not qualified for much more than "Are you sure your computer is plugged in sir?"

 

[dquan97]

I did it for 18months... glad not to be doing it anymore

 

[minendo]

Worked in the call center for 4 months before being promoted to a different department.

 

[00Jones]

Originally posted by: NathanBWF
i'm pretty sure that i'd snap before then end of my first day. i hate people who are dumber than i am.

 

[DurocShark]

Since 1995. :|

"Thanks for calling the Help Desk. please reboot." <click>

 

[DT4K]

Originally posted by: GagHalfrunt
After 20 minutes I'd be itching to crawl through the phone line and choke some sense into people. On the other side of the coin though I have an equal amount of scorn for most techies too as few have the slightest clue what they're talking about. I normally have to go through several layers of tech support to reach an alpha geek who truly understands the product or service that he's representing. The lower level people are not qualified for much more than "Are you sure your computer is plugged in sir?"

Classic.
I usually get the "try rebooting your cable modem"
Yeah, like I would really waste 30 minutes of my time on hold for you idiots without rebooting my modem and restarting my system.
Last time my connection went down, I tried to tell the guy the exact router IP that was causing problems. He didn't understand what a traceroute was.

 

[lotust]

There are a few guys here who have been here for 3 years or more. But they don?t answer phones. There is some politics here that there immuned to answer the phones They just stare at there monitors all day.


Ive got to get out of here
:beer:

 

[VictorLazlo]

Originally posted by: Shanti

Originally posted by: GagHalfrunt
After 20 minutes I'd be itching to crawl through the phone line and choke some sense into people. On the other side of the coin though I have an equal amount of scorn for most techies too as few have the slightest clue what they're talking about. I normally have to go through several layers of tech support to reach an alpha geek who truly understands the product or service that he's representing. The lower level people are not qualified for much more than "Are you sure your computer is plugged in sir?"

Classic.
I usually get the "try rebooting your cable modem"
Yeah, like I would really waste 30 minutes of my time on hold for you idiots without rebooting my modem and restarting my system.
Last time my connection went down, I tried to tell the guy the exact router IP that was causing problems. He didn't understand what a traceroute was.

This is because 9 times out of 10, rebooting the cable modem solves the problem.

 

[Viper GTS]

I've been doing it nearly four years.

Luckily the entry price of the product I support is around $700, so that weeds out some of the idiots. Then again, the secretaries they hire aren't the brightest.

Viper GTS

 

[DT4K]

Originally posted by: VictorLazlo
This is because 9 times out of 10, rebooting the cable modem solves the problem.

Not when your customers lose their internet service 3 times a week due to overloaded poorly maintained routers.

 

[GagHalfrunt]

Originally posted by: VictorLazlo

Originally posted by: Shanti

Originally posted by: GagHalfrunt
After 20 minutes I'd be itching to crawl through the phone line and choke some sense into people. On the other side of the coin though I have an equal amount of scorn for most techies too as few have the slightest clue what they're talking about. I normally have to go through several layers of tech support to reach an alpha geek who truly understands the product or service that he's representing. The lower level people are not qualified for much more than "Are you sure your computer is plugged in sir?"

Classic.
I usually get the "try rebooting your cable modem"
Yeah, like I would really waste 30 minutes of my time on hold for you idiots without rebooting my modem and restarting my system.
Last time my connection went down, I tried to tell the guy the exact router IP that was causing problems. He didn't understand what a traceroute was.

This is because 9 times out of 10, rebooting the cable modem solves the problem.

It's the classic case of which came 1st, the chicken or the egg. Most people are morons who don't know that a reboot will solve many problems, so they flood tech support with unnecessary calls. The tech centers need extra people to handle the excess calls and they can't afford pros, so they hire low-wage script readers. That means that the REAL calls are bounced around from person to person and take longer than necessary, so more people are needed and the cycle continues. The customers are morons, most techies are morons, anyone with a clue suffers.

 

[lotust]

It's the classic case of which came 1st, the chicken or the egg. Most people are morons who don't know that a reboot will solve many problems, so they flood tech support with unnecessary calls. The tech centers need extra people to handle the excess calls and they can't afford pros, so they hire low-wage script readers. That means that the REAL calls are bounced around from person to person and take longer than necessary, so more people are needed and the cycle continues. The customers are morons, most techies are morons, anyone with a clue suffers.

Not here. No script readers here.

I cant say where i work for... or ide rather not say

 

[jfall]

I don't do it now, but I did it for around 2 1/2 years. I was at the end of my rope after the first year, but I hung on some how. I was a mess by the end of it.

 

[slycat]

Originally posted by: NathanBWF
i'm pretty sure that i'd snap before then end of my first day. i hate people who are dumber than i am.

yeah, but people like that are far and few between.

 

[trmiv]

I've been in tech support for three and a half years. Every day I'm so close to sticking a goddamn pen through my eye. I hate my job. Nothing worse than trying to troubleshoot crap over the phone. Excuse me while I go hang myself.


I was supporting someone today who just had no clue how to use our software, and started saying "This is frustrating me. If this doesn't work soon, I'm sending it back." I'm thinking, "Send it the fvck back, I couldn't care less."

 

[lotust]

Originally posted by: trmiv
I've been in tech support for three and a half years. Every day I'm so close to sticking a goddamn pen through my eye. I hate my job. Nothing worse than trying to troubleshoot crap over the phone. Excuse me while I go hang myself.


I was supporting someone today who just had no clue how to use our software, and started saying "This is frustrating me. If this doesn't work soon, I'm sending it back." I'm thinking, "Send it the fvck back, I couldn't care less."

ROTFL


OMG man i think we work together

 

[Viper GTS]

Originally posted by: trmiv
I've been in tech support for three and a half years. Every day I'm so close to sticking a goddamn pen through my eye. I hate my job. Nothing worse than trying to troubleshoot crap over the phone. Excuse me while I go hang myself.


I was supporting someone today who just had no clue how to use our software, and started saying "This is frustrating me. If this doesn't work soon, I'm sending it back." I'm thinking, "Send it the fvck back, I couldn't care less."

I get that too.

If you don't send a tech out right now I'm boxing this up and buying a (insert off brand printer).

Like I really care. If i have to explain one more time that "nothing" is not a valid answer to any question I ask you I may come and pick the damn thing up myself.

Viper GTS

 

[Mayfriday0529]

I can Say Lotust does have a very hard job i work with him, its so horrible the calls and people you get plus the biggest painfull thing is the paycheck you get at the end of the week.