TCP/IP, Java or Browser issue?

sicsicsic

Member
Jul 28, 2005
51
0
0
We have a computer that needs access to a link:

http://pdasync/rm/iqm/html/index.html?Admin=N&integration=&appType=CERME

Not sure if it's restricted to certain IP's, so any pc may [not] be able to use it, but every computer in my building accesses it just fine except ONE solitary PC.

I've accessed the link through IE7, IE8, and FireFox on different machines. It just brings up a log in page for a site.

The one bad seed (Windows XP SP3) returns an error that it can't find the page, though it can browse through every other site on the net, send emails accross our exchange server etc. I also went to Java and tested the plug-in there, which reported fine. I reset the Internet Options on IE7, then I checked all the advanced settings to ensure Java script is enabled, etc. according to Java's website, but it still says it cannot be found.

Another weird issue is that her computer will NOT upgrade to IE8, it fails during installation every time.

Before I go through system restore or possibly swapping out her PC entirely, is there something simple I'm missing here as a possibility without out needing to get detailed about our network setup? (not that it's complicated, but her PC is no different in it's position on the network as all the other ones which can access that link).

Much appreciation in advance.
 

Gamingphreek

Lifer
Mar 31, 2003
11,679
0
81
Ok first off lets try clearing the DNS Resolver Cache and clear browser settings.

1. Open up a command line and type 'ipconfig /flushdns'
2. Now clear the browser cookies, cache, and history. For Firefox: Tools->Clear Private Data
3. Try and open the website now

If that still doesn't work, lets try and see if the browser is having trouble establishing an HTTP/1.x connection with the website.

1. Open a browser and type 'ping -t ' 2. Hit CTRL-C after it has run fo...tall. Let us know what you find out! -Kevin
 

sicsicsic

Member
Jul 28, 2005
51
0
0
Ok first off lets try clearing the DNS Resolver Cache and clear browser settings.

1. Open up a command line and type 'ipconfig /flushdns'
2. Now clear the browser cookies, cache, and history. For Firefox: Tools->Clear Private Data
3. Try and open the website now

If that still doesn't work, lets try and see if the browser is having trouble establishing an HTTP/1.x connection with the website.

1. Open a browser and type 'ping -t ' 2. Hit CTRL-C after it has run f...we are on static addressing). Thanks again